The spa staff, dining (breakfast) staff and the staff in the bar/lounges were all top class. Staff at desk were okay but not very helpful. The spa area, lounges and bar very fantastic places to relax in. Quiet and comfortable room.

The hairdryer kept stopping during use and had to cool down for about 10 minutes before it can be used again so I could not get my hair dry. Front desk staff not interested in resolving issue. The hotel states for an extra charge laundry can be done. Again front desk staff refused and sent me to another town to find a laundromat. I also ordered a transfer through the front desk staff, they said the company would contact me via email with banking details and confirmation. None of this happened and so my husband and I just took a bus. Later that day I got an email from the transfer company asking where I was!! Communication very poor. All being said we thoroughly enjoyed our stay despite a few hiccups and would recommend.

We stay in this hotel second time. What I like about it is a wonderful location - right in the center in front of the castle! And close to all entertainments: restaurants, boat rents, etc. Also great benefit is presence of their own thermal pool and sunbathing area. We were given the room with the side view on the lake and it was beautiful. Wonderful view from restaurant terrace during the breakfast.

Though the room had a nice view, the condition of the room was very poor. Everything is old! Especially bathroom. Walls and ceiling damaged in many places. To provide such rooms for 350 eur per night is a shame. Hotel needs urgent renovation! Breakfast in the restaurant downstairs is good, but dinners not. They forgot about my order, then brought it one hour later and it tasted and looked like leftovers as the kitchen was closing already. Even didn’t exclude it from my bill when I complained, waiters were not friendly. In the evening this location is just for drinks.

The location was great, the outdoor thermal pool which was lovely and warm. We upgraded to a balcony room so had a lovely view of the harbour lateral view of lake and was great to sit out and watch the boat trips around the castle. The beds were comfy I found the pillows abit soft (but I'm sure had I asked they would've provided another or changed) so my fault for that.

Pillows to soft, whilst the hotel is clean, there was a smell which wasn't nice but I'm not sure if that was to do with the outdoor pool and the sulpher. The breakfast was adequate although I found it stranger they charged 5€ extra if you wanted fried eggs, poached eggs on toast. There were other items omelette too chargeable where these had been in with the breakfast provided in a different hotel we stayed in. No tea coffee facilities in room.

Hotel Sirmione was beautifully located on Lake Garda and our room had a view of both the lake and the marina. It was so convenient to visit the castle and the town was so charming and easily you could walk everywhere. My husband enjoyed the thermal spas and one afternoon we both took in a little sunshine by the pool. The hotel has a wonderful outdoor cafe which was lake-side, a full restaurant and an incredible buffet breakfast. The staff was very friendly and helpful.

We should have booked more nights.

We booked the hotel because it is very near the ferry dock and we were travelling around lake Garda by ferry. We got a good deal on this 4 star hotel - still expensive but all well located L:ake Garda hotels are pricey. The breakfast was good except for the coffee. Lots of restaurants nearby.

The breakfast coffee was weak and watery - they do not have the usual machine with multi choices. We did not eat dinner at the hotel - finding less expensive places with similar menus nearby. Sirmione is very crowded during the day, even in October, but this is not the fault of the hotel!

Great location Nice and clean

Pool was much too small! Pictures were very deceiving..also very expensive when we added a child!

The rooms were very clean and comfortable. The staff was nice. Spa facilities good. The breakfast was delicious, The restaurant is fancy and has a beautiful view. Location very convenient. We had a 3am departure when we checked out and they had arranged our airport transfer plus also a generous breakfast box. Liked the bathrobe and slippers in room.

Only bad thing was at night there was issue with gnats outside the room, we couldn’t sit out on the balcony or open any windows. Not really the fault of the hotel. One night I opened the window and a whole bunch of gnats flew in.

This is our second visit, and we loved it so much! Last time we came 5 years ago for the birthday celebration and this year we decided to come back! The location is amazing, and the hotel is surrounded by Garda Lake. Spa is very nice too with many water facilities and my favourite warm outdoor pool with thermal water. Staff is professional and friendly. They were so supportive with some of my questions before and within our stay. Breakfast is delicious. We will definitely come back again! Highly recommended!

very friendly and helpful staff: must mention Samy who was priceless cleanliness was very good location fantastic

the hotel really needs either a Laundry on the premises or an external agency offering laundry facility; it is a must for long stay clients who have no where to go for this 2. A modern hotel always offers tea coffee making facility in room 3. The food menu needs refreshing surrounded as it is by so many restaurants in the town: choice was limited especially for vegetarians

The thermal spa facilities are excellent. Staff were mostly very good, although not very organised at breakfast time in the restaurant very well located classic Italian hotel

Staff at breakfast time were disorganised and inconsistent. Otherwise breakfast was good quality of food in restaurant was not as good as you would expect for the money. Overcooked seafood dish and monkfish with membrane still attached, not what you expect in a place like this. But plenty of other good restaurants available as alternative.