Amazing location, helpful staff and beautiful hotel.

We booked a junior suite which didn’t look like the picture at all here on booking.com. It didn’t have the sofa and looked much smaller, had a different design too. After we complained, we got the room that was advertised. We were told that the pictures here on the site are just an example and every room is different. I’m not sure if it’s true or not but in this case, they should advertise with the most basic room in the category, not the best one, so it’s a pleasant surprise. We felt, however, that the hotel tried to give us a lower category room for the price of the suite in the hope that we accept it so they could sell the nicer one to someone else. We don’t appreciate that they tried to scam us so be careful.

Excellent stay at all levels. We arrived from the airport directly via a taxi boat to the hotel which has its own private take/off balcony. We loved the hotel as everything was great: the rooms were spacious and elegantly decorated, includes all facilities and extra you'd think of. Also breakfast was fine and generous and the breakfast hall is just marvelous, it takes you on a trio back in time. Also one has to mention that they have top-notch concierges which know the city in and out - excellent recommendations were given to us and we were never disappointed. Chapeau bas!

We are family of 2 adults and 8 years old son stayed for 4 nights at junior suite. Actually after mentioning before arrival that we are going to have wedding event during our stay and asked for few advises, hotel made extra mile and upgraded our room to one that has absolutely the best views from the windows directly to the lagoon. Staff was the best ever - very polite, attentive, professional. Also we were allowed to make photo session in special places that had beautiful views to Venice. Room was spacious, had everything what is needed. Room service working excellent. Hotel location is absolutely the best ever and San Marco square is literally round the corner. All in all hotel made our stay unforgettable and I would stay in this hotel next time I visit Venice.

Breakfast was a bit limited and the same each day, no any changes. Meanwhile service during breakfast was the highest quality.

Staff were outstanding, best I have seen.

Nothing at all comes to mind

The interiors at our hotel were extravagant. The property Baglioni Luna is the oldest in all of Venice and is from the exclusive collection of the Leading Hotels of the World. The hotel has the best location in all of Venice and the service standards are very high and genuine. Our suite had the best views and was baroque in style with Murano chandeliers which deserves to be photographed and appreciated. The walls were draped in decadent velvet and as guests, we were made to feel like the protagonists of Martin Campbell's 'Casino Royale’. The reception manager Marco Scaramal was courteous and caring and always so concerned about our comfort and well being. Our interactions with the staff throughout the property made us truly feel special and important.

There is nothing to fault in the property.

attention of personnel, nice atmosphere

Ventilation of small bedroom in family suite is not sufficient. Limited number of electrical sockets. Confusing location and functionality of light switches. I would recommend providing of options for arrival to the hotel from airport, train station etc.

Excellent service from the kindest staff ! Beautiful luxurious hotel in fine top area. The staff makes you feel incredibly welcome. Maintenance staff is highly discreet. Hygiene is top ! To all employees: congratulations. Nothing was too much for them. You could ask anything. The restaurant in the hotel is amazing, the food is excellent. The bar is very beautiful.

I can't think of anything negative, so this is nitpicking : Considering the price/rate, the breakfast could have been a little bit more luxurious, Breakfast was very good, but not excellent. : e.g. someone should have asked how you prefer your egg and prepared it on the spot. A wider variety such as freshly baked wafers and pancakes etc. should have been offered - Orange juice should have been freshly pressed and served. The beautiful historical room in which the breakfast buffet was located was however breathtaking.

Perfectly located. Staff impeccable and so helpful.

Breakfast was the only thing I’d say that wasn’t as good as other 5 star hotels we’ve stayed in. However I ordered something extra and they did their best to accommodate.

I would consider this one of the best locations to stay in Venice. private water taxis can drop you off and take you to the train station or airport from the door of the hotel. 30 steps from San Marco Piazza. The room was quite large, very old traditional styling but clean. The staff were so very helpful with absolutely everything. Our luggage was delayed on KLM and arrived at midnight on the mainland. They helped coordinate the delivery to our rooms the next morning while we were shopping. You can get to and from the airport on a private taxi either called or scheduled for 140 euros. About 80 to the train station. The restaurant was very good. A bit eccentric as one would expect from a highly rated restaurant in Venice. Some Americans like us may find it more of a culinary experience challenging our palette as opposed to well executed traditional Italian food.

If you’re concerned about the cost, we spent about $4,500 for a 3 night stay and we’re not disappointed. I would not see the need to upgrade to an even more expensive room. We overlooked a back street just up from Tiffany’s and that was fine. not sure I would want to look over a canal with the boats, sounds, and smells.

location and almost everything

I think with this luxury hotel and this high price should be free of charge by private boats that belong to hotel