Amazing location, helpful staff and beautiful hotel.

We booked a junior suite which didn’t look like the picture at all here on booking.com. It didn’t have the sofa and looked much smaller, had a different design too. After we complained, we got the room that was advertised. We were told that the pictures here on the site are just an example and every room is different. I’m not sure if it’s true or not but in this case, they should advertise with the most basic room in the category, not the best one, so it’s a pleasant surprise. We felt, however, that the hotel tried to give us a lower category room for the price of the suite in the hope that we accept it so they could sell the nicer one to someone else. We don’t appreciate that they tried to scam us so be careful.

It was a beautiful hotel. The rooms were impeccable and we were greeted with different treats each day. We had laundry taken in the morning and returned early afternoon. It is situated with all the major sites within a short walking distance. The staff were amazing, professional, friendly and very helpful. They assisted with transports and excursions that were very well done. It made our trip there so much easier and without stress. They made our stay memorable and enjoyable for the entire group. Breakfast was included and had an amazing selection of options. We had dinner one night there and it was delicious.

Any concerns were addressed immediately and require no comment.

We had the most unbelievable stay at Baglioni. We actually regretted not staying longer. From the moment we walked in the service was outstanding. The concierge was so helpful and on hand to help us with dinner reservations and excursions which they did a fantastic job at. Our room and the building was stunning-classic extravagant Italian decor. We were celebrating our anniversary and they brought us a bottle of champagne to our room as a gift 🥹 We’ve travelled ALLOT but honestly this is one of the best hotels we’ve stayed in, will be 100% be back to Baglioni. It was absolutely faultless!

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Location excellent just off St Mark's Square. Hotel staff superb and service excellent. Room and bathroom are a great size and very comfortable. Breakfast superb with a lot of choice - breakfast room is beautiful. Concierge service exceedingly helpful in ensuring our stay was first class - nothing too much trouble and good recommendations. Check in and check out was very smooth and attentive. The bistro and restaurant are exceptional. Excellent hotel and would recommend.

Tea and coffee making facilities in the room would really cap it off. I don't want to order room service just for a cup of tea or coffee.

Everything was perfect. We couldn't fault anything. We had a standard room which was very large, and spotless and had a huge bathroom with large shower and double sink. Toiletries were topped up every day. The breakfast was superb and went on until 11am meaning it was not a rush to get up. Staff were very helpful especially the breakfast staff and the concierge staff. No problem with the language. The front of the hotel is a very short walk to St Marks square and high end shops, including Tiffany & Co and Harrys Bar. A gondola station is right at the front door.

The view could have been better but in that part of Venice you can't avoid looking over other buildings. The price was high but for being so close to St Marks it is to be expected. No tea and coffee making facilities in the standard rooms. Our room shared a lobby to a master suite where the occupants used the lobby to leave their used room service trolley which made it awkward to exit our room if you had luggage. All very minor issues

Unique location, just next to San Marco! Good size and very clean room, very good restaurant, friendly and supportive team. The concierge team was very helpful, proposed a variety of restaurants all spot on to our requests and proposed and organized visits in places of interest. They were available to fulfill successfully any request we had.

The breakfast seemed simpler to what we expected. We would have liked more healthy options and a clear À la carte (you could order if you wished but was not clear the variety of choices)

What will make me come again to this hotel is the AMAZING staff- 6 star with their friendliness & "genuine" welcoming attitude. Location is SUPER. Concierge knowledgable & patient in answering questions & offering tips. Special thanks to Michele who made us feel real welcomed. Both ladies at the reception & concierge were nothing but professional & sweet. Thank you for a lovely experience.

It would have been good to have USB ports in the suite, as there were none. The size of the TV was too small. Maybe the management could consider a bit of an inner face lift for the rooms.

Excellent stay at all levels. We arrived from the airport directly via a taxi boat to the hotel which has its own private take/off balcony. We loved the hotel as everything was great: the rooms were spacious and elegantly decorated, includes all facilities and extra you'd think of. Also breakfast was fine and generous and the breakfast hall is just marvelous, it takes you on a trio back in time. Also one has to mention that they have top-notch concierges which know the city in and out - excellent recommendations were given to us and we were never disappointed. Chapeau bas!

Concierge was very kind and very knowledgeable. Room was very luxurious, excellent facilities, clean and fantastic location just next to one of the ferry stops.

I was a little disappointed with breakfast. The selection of bakery wasn’t Very good. The fruit selection and quality also wasn’t good. I think hot food could be served upon request with a wider menu including waffles, pancakes, different eggs etc instead of having three hot plates in the buffet. Staff were very attentive.

We are family of 2 adults and 8 years old son stayed for 4 nights at junior suite. Actually after mentioning before arrival that we are going to have wedding event during our stay and asked for few advises, hotel made extra mile and upgraded our room to one that has absolutely the best views from the windows directly to the lagoon. Staff was the best ever - very polite, attentive, professional. Also we were allowed to make photo session in special places that had beautiful views to Venice. Room was spacious, had everything what is needed. Room service working excellent. Hotel location is absolutely the best ever and San Marco square is literally round the corner. All in all hotel made our stay unforgettable and I would stay in this hotel next time I visit Venice.

Breakfast was a bit limited and the same each day, no any changes. Meanwhile service during breakfast was the highest quality.