Everything was great we truly loved it.

On the day of out check out, i woke up with a terrible pain on my back and i asked to the receptionist (Nicole) if she had any pill she could just say “no sorry” but instead in a rude way she replied to me “we are not a pharmacy”. I know they are not however thats not the kind of reply you give to a guest. During the stay Anita was always very kind and helpful maybe the other receptionist should learn something from her.

Location was awesome.. everything well within walking distance. Easy walk to the train station.

Our room was waterfront!!.. However the supply boats parked for unloading right under our room and they start at 5am… lots of noise and yelling to one another. Great room but be prepared to be woke at 5am…

Excellent location- mere steps to the train station and water buses to go to any part of Venice. Depending on the time of day, the water buses were very crowded (e.g. had to wait for the next water bus which meant an extra 20- 30 minutes) so staying near to the train station was less risky as we were travelling by train. Plenty of food choices around the hotel also.

We were told that there was no aircon facility (Venice regulations) so we needed to open the windows to keep the room cool and ventilated. As the hotel is next to the canal, with our room on level 2, some noise was inevitable. There was an elevator to upper floors but both the elevator waiting area {a few steps up) and the elevator were small.

location: close to the station and on the grand canal. I enjoyed my stay so much, I extended the days. But the staff was the outstanding part of my stay. After the first room did not work for me they changed my room and even relocated my luggage! I wanted a hotel with an option of a restaurant. After 10 hrs enjoying Venice often I do not enjoy going out again to find a restaurant. And a restaurant that did not question that you were eating solo! Bravo!

I asked to sit out on the canal veranda during a rare sunny day and was told no. With limited Italian I cold not understand why. I prefer a room within the hotels I stay in. Staying in the building across the small courtyard made me uncomfortable although there are two security doors but you still must dress for rain and cold to go to breakfast! * note: look up for the hotel sign, it is easy to miss Also, you need to tell the front desk if the room is too cold,, this was very important

The location is excellent. The room was comfortable. The staff were friendly. Breakfast had a wide variety of choices. The bar/restaurant downstairs is very convenient.

From the lift to my room on the 2nd floor there were 28 steps. They went up, down and in one case, sideways. When I checked in, the receptionist asked if I wanted help with my bags. I assumed that no, there was a lift, how hard could it be? When you don’t have great knees and one of your bags is a bit heavy, it would be good to know this at check-in. I probably would have asked for a less out of the way room. Also, a fire alarm went off around 6am. It was only in the part of the hotel where I was staying (friends on the 4th floor never heard a thing). It turned out to be a false alarm, but it’s not the way you want to start your day.

- Walking distance of less than 10 min. From Venizia Main Train Station - easy access / walking distance to all sort of Shopping areas in Venizia - Mrs. Claudia, a very kind and professional attendant at reception offered us breakfast at discounted rate on arrival for our stay, excellent choice. - Staff very kind, respectful and helpful - Mrs. Claudia helped with the Total invoice at the end due to an Error despite being very busy, (Appreciate her a lot)

I booked to pay at property on my arrival due to prior booking experiences during Covid time in general and it was stated at the booking time for this property, however deposit deduction/guarantee applied by about almost 1 week in advance despite the prior promise.

Room was spacious and bed was super comfortable. Complimentary water was provided and location was perfect being so close to the train station and water transport. Breakfast was also on a picturesque terrace or could be seated inside if weather was not suitable. There was a huge variety available in the buffet breakfast.

Smell in bathroom but that is to be expected when you are on a canal and the number of stairs to reach your room, even though the property has a lift. This is due to the hotel being situated in an old building which has been recently renovated.

Location of hotel was excellent, a short level walk (over cobbled lanes) to the shops, eateries and transport - the Santa Lucia train station and the public Water Bus stops. There are various ways to get in from the airport but from Marco Polo airport we tried out a Water Taxi which was a private taxi boat that took us directly to the jetty right in front of the hotel. If you are coming or going to other cities via the fast train this it is very convenient hotel to stay in. You can book your tickets at the train station office with helpful staff. This hotel is modern and the room was clean with lovely modern decor though it was compact. There was 1 step up to the Ensuite which had a vanity with LED mirror and walk-in shower. The bed was comfortable and I liked the parquetry floors. Glad we asked for a room with easy access via a lift as we saw another family coming down the stairs with their big luggage. Room windows could be opened to look out to the courtyard in between the buildings and had a pleasant side water view to the canal. We had breakfast with our stay and this was lovely and you can choose to sit in the outdoor terrace area right next to the main canal and watch the water "traffic" go past. I would highly recommend if you are a first time visitor to arrive in Venice during the day time as it would be challenging to move around if you had your hands full with your luggage lugging them up and over bridges and cobbled stone lanes with no roads but canals in the night light. The Water Buses are the most popular mode of transport on the canals but they can be quite packed. Just outside the train station there are porters who, with a fee, can help you put your luggage on their luggage carts and take them to your hotel within a reasonable distance, but not sure what times they are available till.

As probably in a lot of older building that were converted into hotels and expanded maybe by connection to the next building, there were many small flight of stairs encountered when going from one end to the other and through many doorways links - it felt like a maze and one could get lost (and maybe tricky if there ever a need to quickly leave the building). If you choose to sit outside for your breakfast beware of the pigeons who will go for your food!

We loved being right on the canal. We could open our windows and see and hear the boats travelling back and forth. And being able to eat breakfast in the sunshine right on the water's edge was quite magical.

There were a few minor problems which seemingly no-one was ever available to fix even though someone was supposedly on his way. e.g. TV was not working. Air Conditioning kept switching itself off with no instructions how to keep it on. Cups and spoons were missing from the coffee facilities. Receptionists were very friendly and helpful but unfortunately their promises to send someone up did not seem to follow through.

The room was amazing 👏 the staff at the reception and the restaurant was lovely 😍. Well spoken. The bath 🛁 and the shower 🚿 was excellent 👌 BW Premier lived up to is name 👌 we were upgraded to a bigger room 😀 when we checked at the hotel. My partner was so happy 😊. Breakfast was great, there was nice cakes to eat. The eggs were delicious 😋 and its had every thing to eat. Breakfast was excellent 👌 and they had a 🏧 inside the restaurant. If we need information about where to go in Venice, the staff at the reception was there to help us. I can see why so many people like to come to the hotel.. to me 10/10 for everything.

Ok , there was a problem in the temperature of the room. We tried to get warm air in the room. But it keeps coming out cold 🥶 🤧) and one of the day it was raining. It would be nice to have a gym around. In case we can't go out. That's all I need to say. Oh yes no milk as well.