the location was impeccable. walking distance from absolutely everything.

the room was a lot smaller than expected, there was no way of contacting reception from the room itself, you’d have to leave your room, leave the building and walk to the next building over to get any sort of assistance. additionally, there’s no full length mirror in the room or sockets, there was a socket by the table which had the TV on it rather than above it and a second socket by the door to the bedroom

The room is small; but big enough to be comfortable. The mattress is not like what we have in the USA; it’s kinda like a thick futon/cot mattress on a frame. The Breakfast included was large and really good, I was surprised. I really expected just tea and a piece of toast, not a nice buffet. Anyways this is a ancient city; I’m sure my room was a few hundred years old already so tourists who book here have to keep the age of the city/building in perspective. I’ve paid twice as much for the most disgusting Days Inn while trapped in a stow storm driving cross country on I-95 south. For Americans; this hotel is still a 5 star compared to motel 6 or days Inn. What I loved about the location was the customer service and how great the staff was. I would highly recommend staying here because the front desk, housekeeping, and restaurant staff are a tight nit team who are extremely helpful. The hospitality from everyone was amazing. In the end it was exactly what I needed; a affordable room that didn’t break my bank account and the staff made me feel like I had chosen a 5 star resort. Also I found the location a short 15 minute walk from anywhere I needed to go. Conclusion; it’s a old place but the great staff and their hospitality/team work really make up for the flaws of the room. The hotel owner really owes his employees a lot of gratitude. They are why I would recommend this hotel for others.

There is a lot of small things in my room that needed to be repaired; air conditioner on/off switch was broken; the covers to outlets where about to fall off; usual run down hotel stuff. I do recommend they start giving two pillows also. If my room had gone through some basic maintenance and had the wall paper replaced; I wouldn’t have noticed. A good maintenance man should be able to fix it up nice again. I will say the TV worked great and was a very modern flat screen.

Location, staff , service, breakfast

Air conditioning

The location is superb, you can walk to the Basilica di Santa Maria, take the Vaporetto at Salute and cross over to San Marco. But from the hotel you can pretty much walk to all the places to see and good restaurants. The room was spacious, clean and welcoming and the main bed comfortable. Staff were lovely and welcoming. Breakfast was good. Good views on the canal.

We had a room with 1 double bed and 2 twin beds. The twin beds aren't actually beds but sofa beds and super uncomfortable. You can feel something hard in the middle and they're not flat - like sleeping on a slightly slanted roof. Never had such bad beds. The double bed however was great. Maybe with kids it doesn't matter, but not adults. The bathroom is dated and falling apart, but functional. Water pressure was great but be patient to get hot water and if you're having a long shower, it might not stay super hot til the end. The wifi didn't extand to the room as the room is in a different building to the restaurant. The banister stops before the end of the stairs which was a problem for my 80 year old mum who needed the support. Old fashion blankets as opposed to duvet but didn’t bother me.

Good location, friendly staff, nice breakfast, clean room

NO Hot water, slightly warm in the morning, but arctic cold during the day and night, no matter how long you wait. No control over A/C. The reception people are friendly but completely useless, I had a problem with a key-card, with water and none of those were solved.

We like the nice staff, the location, the breakfast and the fact that the receptionist fixed a fan when the aircondition did not work.

The location is great, especially if you buy a water taxi pass (big mistake of mine was not buying one earlier). It’s also cheap in a very expensive city, but there’s a reason for that. If you value privacy it might slightly better than a hostel.

It smelt like a sewer, no like actually. It smelt damp and I don’t know if there was mold behind the wallpaper or if it was a plumping issue but I hated the smell. The décor was dated, but the photos don’t show how gross the room is. I was very thorough in checking for bed bugs and couldn’t find any but apparently it’s a big problem the hotel has, recommend cleaning your clothes after. The AC also didn’t work, but at least the heater does work, glad I didn’t go in the summer. The wifi was also broken a lot, to be fair I think this might also just be a Venice issue, it’s the middle of a lagoon and I had bad cell service too.

Nothing

terrible room that did not match the photos. Everything in the room is broken. The window on the ground floor starts and does not close. the walls are dirty and moldy.

Staff were kind and professional. Very central.

The room was tiny, dark and very badly maintained with sockets coming out of the walls