Great central location. Helpful staff.

We would have preferred left luggage to be kept in a locked room, not in the open at the bottom of the main stairs.

The breakfast was very good and held in a lovely room, with a good range of things to choose from. The location was close to main tourist areas- Rialto and San Marco. Best of all was the coop supermarket around the corner on the grand canal, so getting water and food at ‘regular’ prices was easy. The room was very quiet, perfect for a ‘relax & regroup day’.

Tiny room with enormously high ceiling. (For example, the mini fridge was under the desk so I had to sit on the side to write), the single bed was truly single (narrow- I would not want to be a large person) and although it was quiet, it was because it was in an end of hallway that the staff used for storing full garbage bags and cleaning gear that was right outside my door. No lift, but I was able to select a room on the first floor.

Great location! Friendly staff. Thank you for perfectly taking care of our enquiries.

This is NOT a complaint, I just note that we had a room on the top floor, and there was no elevator. Of course this is expected given the age of the building, but if you have difficulties walking in stairs you should take this into account and request a room at a lower floor. The shower cabin was also the smallest I have ever seen, if you dropped the soap you had to let it be :-)

the location was excellent, the room size was great, and the staff was very friendly and polite

better like some other hotels in Roma and Florence breakfast time starts at 7 am

There is obviously no elevator so when you book the room with the canal view, it is at the very top of the hotel and lots of stairs. The room was tilting a bit which was a bit strange - if you look close enough, the entire hotel is shifting and slanted. You had to go directly to the window to see the canals, it's not like you walk into your room and see the canals. I would not bother with a canal view next time (and I would stay there again). The room was very large and bed was very comfy. Washroom very small. The breakfast was underwhelming - they didn't tell us we could order lattes and cappuccinos. Very close to everything, walking. you don't need to take the water bus.

The staircase and the breakfast

Convenient location to St Marks Square, etc. Short walk to water bus, water taxi, etc. Friendly front desk. Carried our bags up the steps to the first floor. Very accommodating when I requested a lower level as there is no elevator. Breakfast was excellent with a variety of choices - breakfast room was overlooking the canal. Made new friends there. Clean. Quiet. Best gelato was next door - Gelateria Mastro Cono! Close to restaurants and shops. Next door to the La Scala del Bovolo e Palazzo Contarini di San Paternian (see photo below). Room as shown on Booking photos. Note: GPS map is slow so give it time to catch up when walking through narrow streets. Also, beware of walking into a canal when following the map :-o

Accessing bathroom in room #1 was tricky as there was a step which could be dangerous if wet. Possibly add some traction strips to the step. Could use a few more pillows and luggage racks.

The location was very good . Very nice breakfast in quaint dining room. Hotel has lots of character and is very good value. We would stay there again.

Shower cubicle small but not a problem.

The location is perfect. Between St Marks Sq and Rialto Bridge but in a quieter area. I liked the quirky vibe of the hotel, and the staff were extremely friendly. Always someone on reception, which was very reassuring. On check-in, you get a map and a guide to where you are, etc....Still, if you have Google maps, it is much quicker to get around 😉

The stairs! I was on the top floor!! I'm relatively fit, so I survived 😀 However if you struggle, then I'd request a room lower down. I would also request a bigger room in the future...I was a solo traveller so my room was tiny with a single bed...really comfortable but would pay extra in the future for more space. The cleaners start very early, so if you want to sleep in, take your ear plugs!

The location is excellent, the staff friendly and uncomplicated. The cleaning service in the morning is generous and doesn't kick you out before 11 :-). The location is phantastic very close to many major sites.

It was not a problem for me but there is no elevator, this is clearly stated in the description on booking so not a surprise, but if you have a hard time with stairs then you should ask for a room on the first floor.

I loved the location, right in the heart of Venice, just a short walk away from Rialto, San Marco and other sights. The staff was helpful at all times. I slept great and truly enjoyed waking up in the morning to see the canal.The hotel was clean, always a big plus. Some nights got a bit chilly, but they were very accommodating and upped the heat in our room.

The long trek up to the third floor. Luckily we only had carry on bags. Nevertheless, the staff offered to help so that was appreciated. But bear in mind there are no elevators so guests with limited mobility might have trouble if their room is on the second or third floor.