- Great location, close to Hakata train station, a few minutes walk. - Comfy bed. - Very good air con. The room also included a humidifier. - Silent location (virtually no noise from adjecent rooms, no noise from corridor, no noise from the outside), so I had no problems sleeping during the night. - Attentive staff. - Clean and tidy room.

- The wifi connection was somewhat unstable with several disconnection issues.

It is conveniently located next to the train station. So a perfect location to do trips from there. The service was good, they offer breakfast as well which is nice. And enought to get a day started. The rooms have a decent size, everything is convenient and very clean.

There isn't much I would have wanted more. It offered what it sais it offers. And you get what you paid for. A decent, nice hotel in a good location with all the service, comfort and cleanliness you need.

We paid for room upgrade to twin beds (from double) which the room was spacious and have all amenities including feet and back massager. Bathroom was spacious in Japanese standard. Common room has microwave and disposable cutlery. 2 min walk to JR Hakata station (with shopping mall) which at time of stay had Xmas lighting and stalls. Convenient store and underground eat street is literally next door.

Room rate was quite expansive, initially I was offered ¥27000 for twin bed upgrade (from double) which I declined. We then checked on Booking.com for twin bed rate which was only ¥10000 more than what I paid for double. We went back and tried to negotiate again by showing them Booking.com rate and were then offered ¥15000. The hotel refused to rate match. And I could only get 40% refund if I cancel the original twin room. So we ended up coping higher rate than Booking.com.

The room had a full massage chair and was thus bigger than the usual twin rooms in Japan. It was near the Hakata station and there was a 7-11 round the corner. There was a also a laundry room for washing and drying and both came very handy during our stay. There was no iron facility in the room but we could borrow an iron from the concierge so it was not a problem.

There were not enough channels on TV. The hotel is not meant for families as there are no bigger rooms in this hotel. If there are more than 2 guests, we will have to book a different hotel.

Room was clean and large. There was a bathtub which was big enough to lay down in warm water after a long day. This was great. Light in room were good. We did try breakfast one day and it was excellent. Good selection and all were delicious. Hotel is not far from Hakata station and its opposite Hakata bus terminal. 7/11 is just around the corner next to the hotel. Staffs were very nice and welcome. Our flight was early morning so we walk to Hakata station and took subway airport line to airport. The first subway started at 5.50 a.m. and gave your plenty of time for check-in . It was just 2 station in 5 minutes. The fastest way from downtown to airport. Highly recommend this hotel.

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Location - excellent. A couple of minutes walk from Hakata train station, convenience stores and restaurants. Room - it was big enough for two adults and a school aged child. The room I booked came with a message chair, which was a bonus! Service - staff were all friendly and professional. Both check-in and check-out process was smooth. My 10-year-old daughter left her pillow that she has had since birth on the sofa at the lobby during the check-in and only realised that she had lost it on the second night. When I called the reception at midnight to check if they had it, I learned they kept it in a plastic bag with a note. This kind gesture meant so much for my daughter and us.

Beds were comfy, room was clean, location was very convenient (only a few minutes walk from Hakata station with a station entrance very close to the entrance to the hotel). Also surrounded by many great places to eat and shop. We had shipped our luggage from Kyoto and the staff had already placed the luggage in our room by the time we checked in, which was very nice.

We did try asking about luggage delivery to our next hotel but the staff behind the counter seemed very confused and we ended up not being able to ship our luggage.

The location is convenient. Near to hakata station and near to Starbucks and 7-11 shop. If you know how to find your way... there is an underground connection to the subways and walking distance to Gion Station. Staff is very helpful. The hotel was so accommodating to keep my luggage overnight and saved me the hassle of looking for lockers. I got the room with a massage chair...so it was big enough for our luggage and 2 people. There is a coffee machine at the reception that dispenses decent coffee.

I tossed the pyjamas provided for washing in the bathtub. And the staff just hung it back up. Was expecting a clean set of PJ.

Breakfast is delicious and various. More japanese style but also have some western style like bread. The bed is really comfortable. It is hard enough to support your body. The location is perfect. Very close to Hakata station so it makes transportation really convenient. Can get hotel via various exit. West 15 and P7 (have to walk inside the department store building)are with elevator.

I ordered double room but the space is smaller than I expected. I will suggest twin bed room, you just need to pay a little bit more and the space is a lot larger.

The room was clean and had a massager for legs. Location is convenient and easy to locate. The reception allowed us to leave our luggage for one night while we checked out and left for Beppu to return one day later.

We checked in to this hotel again after returning from Beppu but was given a different configuration of the room from our earlier stay. We requested for a massage chair in the room but was only given a massager for legs. We were quite disappointed as we had paid extra for a bigger room.