I really liked using the hotel onsen, it was relatively spacious and invigorating to use. The hotel room was clean and it was comfortable. The shower facilities was excellent, by Japanese or Western standards. The customer service was warm and friendly (something some hotels in the West can learn from). The location was about a 10 minute walk from the trains, which was really convenient. Buffet breakfast was served in a restaurant linked to the hotel, which had a nice ambient feel.

The internet connection was erratic, cutting out at random - even though it did work well when I was in the hotel lobby. However, I am not sure if the issues were caused by my anti-virus software so I'm giving it the benefit of the doubt on that one. The other minor matter is you can hear the underground trains but that is a small price to pay for being in a good location to the train station.

I enjoyed my stay at Nishitetsu Hotel. The hotel is in a very convenient location right next to Hakata bus terminal, taxi stand and train station and also has a Lawsons on the first floor which came in handy whenever I felt like a snack. The room wasn't the biggest I've stayed in but I'd say it's quite normal by Japanese standard. The room however was clean and the beds were comfortable. The hotel staff were friendly and professional and were able to assist me with any enquiry I had about getting around town. I will definitely stay at Nishitetsu Hotel the next time I'm in Fukuoka. Highly recommended.

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Excellent location, within 5 minutes of Hakata Station and right next to the Bus Terminal. Room was of a decent size and our room had a wonderful view of the Hakata JR station platforms where trains came and went. Despite the proximity, we hardly heard any noise. Clean and comfortable.

The hairdryer was not strong enough. Would have been great if that can be replaced. The windows had handprints on it. Would have been good if cleaning was done for that too.

Location, cleanliness and value for money

One of the non japanese staff was quite unfriendly - I check in on 1.10 at 1458 pm. She was v unfriendly and unhelpful when I wanted to buy a breakfast voucher. I stayed in rm 1446 from 1.10-5.10. Please advise ur non japanese staff

Wish I had a bigger room. Fully booked. Location good. Near to hakata station.like 3mins walk.. You will walk past the bus terminal which has alot of shops and eateries even before reaching hakata station... Lawson convenient store in the same building as hotel. . With a side door tat can lead to the hotel's elevators with the hotel key card. Which u can tap fr inside Lawson. Then access to hotels lifts. Onsen was clean and good. Staff very helpful. Helped to book a taxi for my very early departure to international airport. Just 10-13mins away...

The blanket was too thick for summer weather... Despite aircon on low temp.

Large public bath and sauna. Close to Hakata station. There is a convenience store on the first floor. There is a coin laundry. There is enough water pressure in the shower room.

The door of the bathroom in the room is poorly constructed and cannot be locked. Lace curtains are dirty. The room is small and there is no space to open the suitcase. If you don't use the public bath, you feel the price is high.

There are many hotel options in the area but I chose this one based on its easy access to Hakata Station. Within 5 minutes walk of the station and bus hub (use the overpass walkways and it will save you even more time), this hotel served as a great launching point to explore the surrounding area. The spa area was great but the best part was the free massage chair. If you have spent any time traveling Japan you know that your feet are going to be dying. This massage chair was a godsend and was worth the price of the hotel on its own.

Location next to JR station. Room size is okay. Onsen facilities are nice

Breakfast is buffet style but food quality and choices is okay only. Strange to find cleaning staff using the lift lobby on the guest room floors for sorting out used bed sheets. Would expect this to be done in cleaning rooms.

The location is just wonderful. It's very close to the bus terminal. The Onsen facility attracted me the most.

The cleanliness of the Onsen facility is not satisfactory, especially on the gentlemen's side. Some guests were brushing their teeth in the shower area. It's disgusting. The cleaning crew shall come and clean the place more frequently.

Great location, near train station and bus terminal Have hot spring, a great relaxation after a long day walk Good breakfast, even with rod roe and sashimi

Small room, have little space to walk after opening a big suitcase Can hear the sound of trains, but not very bothering for sleep after midnight