Conveniently located near Motohakone-ko (very close to the Motohakone-ko Tozan bus stop and near the Motohakone pier), there's a steep slope to get to the ryokan, but if you call them using the payphone in front of the 7-11 close to the bus stop they'll pick you up. Our room had a private bath and it was absolutely beyond expectations. Comfortable room (although you may need to get used to walk on tatami and sit in a kotatsu), and along with the private bath you can also use the public baths of the ryokan (they're not "public" after 17.00 until 10 in the following morning, so you can just lock the door and have a time for yourself). Service is also on top of things as staff was very, very helpful. They speak English, although knowing a bit of Japanese may get the point across better (I switched from English to Japanese and vice versa depending on the occasion). The ryokan will also receive baggage sent from Hakone-Yumoto's baggage delivery service (and also send them back to the station), which can be very useful if you want to go around the Hakone area without being slowed down. Our plan had breakfast and it was plentiful (far more than what I use to have!) and tasty. The price can be steep, but it's worth every single cent.

Nothing really of concern to report, to be honest.

The meals were delicious and meticulous, we had both dinner and breakfast served in our room. The staff was friendly and we were able to communicate in English. The facilities were clean and had everything you could’ve asked for. We had an open air bath in our room and we’re also able to use the private onsens. It was a plus for us too because both male & female were able to enter the private onsen at the same time. This was one thing we looked for in particular since we both have tattoos so the privacy was a must for us. The location is great, very close to the bus stop & the hakone shrine which was one of the sights we wanted to see

Construction was being done outside our window but that was out of the control of the staff.

This isn’t just a hotel but an authentic Japanese experience. From the moment my husband, daughter (9yrs) and I checked in we were warmly welcomed and the service from the staff was amazing. We genuinely feel like we got to experience true Japanese culture during our stay.

There is a bit of a hill to get up to the hotel, it’s not long but it is quite steep, so probably not ideal to attempt with any large luggage items (they have a shuttle bus during check in/out times available). In saying that it didn’t stop us walking up and down it into town at all, even during wet weather.

The perfect place for a restful and peaceful getaway. We received excellent service and attention to detail while we stayed here. The staff were helpful and friendly. The breakfast was delicious with a generous portion and a variety of dishes. Upon arrival we were provided with a warm refreshing towel to clean our hands. We also received a welcome drink which was a choice of either matcha or white wine. Our luggage was taken to our room directly. We were then taken on a tour of the place and were introduced to our room. Our room had a private outdoor hot spring bath which we thoroughly enjoyed throughout our 4 day stay there. We had complete privacy with a view of the garden. The birds were bathing in the stream right outside our room. It was peaceful and quiet. The area itself is conveniently located. The convenient store is just down the slope from the accommodation while restaurants are all within walking distance. If you can’t appreciate peace and quiet then this is not the place for you. The accommodation feels like staying at a loving grandma’s house. You won’t get the modern luxury hotel feel, but the peaceful atmosphere is guaranteed. If you’re looking for rest and relaxation then I highly recommend this place. I’m grateful for the top service provided by the staff of Hananoyado Fukuya. They went out of their way to make us feel comfortable. One of the evenings it was raining heavily and they insisted to drop us off at where we wanted to go. They were very caring and concerned. We appreciated their care and lot. Also, it is very nice that they replenished the beverages in the refrigerator daily and paid attention to what needed refreshing or replenishing. Thank you for the memorable trip!!

Nothing.

Location is excellent next to the 7 eleven and lake, only access by bus. The hotel is very Japanese traditional that is the experience we wanted. Since you arrive you can feel the real experience, you are given a welcome drink and they take care of all for you. If you are a woman they will give you option for a kimono and face mask that you can wear any time. Our room has a private onsen that I used every day! Was excellent clean and nice. Our room was big with all spaces, you get complememtary drinks every day, beers, coke, coffee tea and water. The breakfast is probably the highlight! 10’out of 10! Be prepare for only Japanese food and lots of them! We enjoy the stay very much.

There is a big hill from bus stop to the hotel entrance, if you are coming with big bags or people in not condition to hike, call the hotel they will pick you down in a van (we did not know this). Check out was 11am and we were ready to leave the room and they knocked our door to bring us out, was 11:00, I am not sure if was to help to get the bags which they did but i feel like i was kicked. Is better if they wait for the guess to come out and then offer the help.

This accomodation is a traditional Ryokan offering perfect service and unbelievable dinner and breakfast. On top this Ryokan provides Onsen (private in each room and one for all guests) and massage service. The location is very close to Lake Ashi and the cruise boats and you can find a Seveneleven-Market and a couple of shops and restaurants within a walking distance. If you are lucky you can see Mount Fuji from a point at the port just 2 minutes away from the Ryokan.

The staff was super understanding despite travel hiccups that made us late. We enjoyed the beautiful Kaiseki dinner that we purchased as part of our stay through Booking. And felt very much renewed spiritually through our own private hot spring bath. Even though the place was completely booked, it felt like we had the whole place to ourselves as we never saw anyone else besides staff.

Since we were late to check-in, we missed the welcome tea with the view of Mt. Fuji. But we can only advise others to make sure to plan their transportation (either local bus or taxi services) carefully as most options stop around 5 or 6 pm.

Very nice ryokan with traditional japanese rooms and nice public onsen that can be booked for private use. Staff is super kind and nice. Traditional japanese breakfast served in the morning.

We booked a room with a private onsen on the balcony, from the pictures on booking the private onsen seemed much larger than it actually was, i.e. 1 sqm! We paid 900$ for one night for 2 adults and 3 kids, honestly it was overpriced. The ryokan is located at ca 100m from the lake which is great, however there is a very steep sloping road that is very uncofortable to walk with luggages and a stroller. There is no shuttle service, nor the possibility to call any taxi from the hotel.

Very friendly and accommodative staff, not only did they allow us to have both types of breakfast/dinner (stayed for 2 nights), which was utterly delicious and filling, but was also very accommodating in my requests as we were there for our honeymoon. Super neat and tidy accommodation with stunning views of Lake Ashi just a couple of minutes walk away and the start of the trail just outside, the private onsen was wonderful too and would highly recommend. Overall an incredible experience as it was our first time staying in a ryokan and were both very grateful to the staff for making our stay that much more special.

Nothing, it’s a quiet little town when we went so I knew restaurants/bars close early but because we had booked our half board, it was fine for us.

The dinner and breakfast experience was amazing and the staff that attended to us were very friendly and helpful. My wife was pregnant during the stay and the ryokan was able to cater to her limitations well. I enjoyed using both the private bath in our balcony and the onsen room right next door to our room. It was extremely relaxing. I am so happy the room had a kotatsu..

I wish we had a clearer view of the mountains from the room, I feel like there was too many plants blocking our view. Apart from that leaving the hotel at night on foot, felt a bit risky, as the path leading down to the main road was not lighted well.