The staff were lovely and check- in was easy. The room had very comfortable beds and was a good size for Japan. It definitely exceeding our expectations. The price was so reasonable we booked an extra night so we could relax before we had to catch our flight the next evening. It is in a great location so close to Sannomiya station to catch the Portliner and pick up the Kobe to Kansai airport bay shuttle. This was a great way to get to the airport and was much cheaper than catching a train or bus. Plenty of places to shop and eat close by.

Brenza location is superb. Right behind is DAIEI Shopping complexe which consist of AEON FOOD STYLE. Lawson just right below. Opposite the main street located McDonalds. Beside and walk for 3min you can reach M'int Kobe shopping complexe + M'int Kitchen street (many restaurant). M'ing Kobe also directly connect to DAIEI. HANKYU is just nearby. Not to mention walking distance to Sannonmiya Station (around 7min). Enter the underground via A23 (staircase only) for easy access to the Sannonmiya Station for JR and Hanshin Line. Staffs are helpful and friendly. No problem to communicate in english. No problem for lugagge storage before and also after checked in. If you are lucky mayb you might be assigned to your room earlier when the room has been cleaned. My room come with "Eco Stay", which means only change of bath towel and also clear rubbish bin. I found this suffix for my style and its do help to preserve our mother earth. By the way it can help you to cut down your travel expenses slightly. Room is clean with nice bed. Sufficient space for 28inch and also 24inch luggage to be open on the floor (I booked twin bed room). Bath water pressure is good. Room size is consider big for Japan Hotel standard. My room has a decice to allow room ventilation (beside using the bathroom "24 hours on" ventilation fan) which I like it, anyhow the outside noise might enter your room. It can be shut to reduce/ isolate the outside noise. Would definitely book again when comeback to Kobe. Thank you! Besides...Kobe is a lovely town. Thank you Brenza Hotel!

Some construction is on-going at another side of the hotel. At sometime it can be slightly noisy after 8am.

Room was probably larger than others of the same price point that I’ve stayed in Japan. Staff were excellent! Ammenities bar was well stocked and included drip coffee bags which was hugely appreciated. Coin laundry on 5F was excellent value - self-dispensing detergent machines worked a treat - my 3 kg load was washed and completely dry! There was a microwave and ice machine in the laundry room. Location was excellent for those who need to catch the Airport Limousine coach to KIX. Venture into the basement labyrinth and there are endless eateries and shopping.

One pillow didn’t have much support or life left in it, fortunately the other one was ok. Smelled a little of tobacco smoke - probably some idiot who failed to obey the rules. Water temperature was difficult to control (my room was on the 11F) making showers a challenge.

The hotel was near Sannomiya and Kobe-Sannomiya stations, allowing us to travel to various attractions without navigating so much, and right across from Round 1 which we could easily drop by on the way back. So many restaurants to try and shopping that could be done nearby as well. We also liked having new sets of towels and pyjamas provided daily and the charging ports at the bedside.

The fridge wasn't working and seemed to lose its function because not only was it not cold inside (our food/drink was warmed up lol), but the heat it emitted through the wooden bench was strong enough to dry some of our clothes overnight. The room was also a bit too dim.

I stayed at this hotel just for a night, moving from Osaka to Hiroshima. For travellers, the location is extremely convenient, since it's a few minutes walking from the JR station (and it's well connected also to the Shinkansen - bullet train - station). The bed was very comfortable and the room was also quiet. Curtains shield well the light coming from outside (in case your sleep is sensitive to daylight).

Compared to other hotels where I've stayed, in Japan, the breakfast was a bit too essential. I think they could also invest in a mixer tap for the bathroom (both basin and bathtub), because you currently still need to mix on your own hot and cold water, and this is somewhat old-syle in the 21st century. Especially because hot and cold water don't seem to have a regular flow, so with the same setup you first have warm water, a moment later too hot, and later warm again.

As a solo traveler who was so tired, I encountered smiling faces when I arrived at the hotel. Complementaries include bath salts and nice drip coffees; it's a rare thing in Japan. They're really generous. The room was super clean and super well-equipped. Definitely deserves the price they ask. The bed was super comfy, hot water was solid, and the internet connection was great. Location is great, really close to the station. Luggage storage service was very convenient. I will definitely come and stay here next time.

Nothing at all. It was all superb!

I had a 4-night stay. The location is excellent - short walk from bus stop to/from KIX or ITM, and easy access to all the train and subway connections. Double-glazed windows block out street noise, and the heat pump a/c allows climate control. Many MANY places to eat and shop close to the hotel. Plenty of help for those of who don't speak Japanese. Rooms with double/queen bed are not cramped. The divider between bed and work desk has a fridge, hotel safe, insulated tea/coffee mugs with tea, and covert storage space. Everything was very clean, and there are lots of places near bed to plug things in for power or USB.

Nothing, really. Well, if you really want to watch English-language TV, you won't find it on the set in the room. Big surprise - it's Japan, not Kansas.

A modern, comfortably designed hotel in the city center. One of the biggest rooms I have encountered in my travels all over Japan. There is a fridge, an electric kettle and a hair dryer in the room. A long desk to put things on. Towels are exchanged on a daily basis, the trash is also taken out on a daily basis. The reception area is spacious. Breakfasts are delightful. Not all staff speaks English, but everyone is super nice and helpful. The location is excellent, close to major subway lines, easy to walk around the city. Restaurants and stores are nearby.

No water dispenser to refill water bottles.

Hotel Brenza met our expectations for the cost of the hotel and the advertising on their page. This hotel was one of the cheapest places we stayed in for our three week trip, and it suited us well. The rooms were large and has a desk as well as beds. The best thing about this place was the loaction, it was across the road from the main station in Kobe. We would love to come back to Kobe and explore more. We would happily book this place again. The staff were professional and helpful also. An easy base for us to use to explore both Kobe & Osaka - much more reasonable than staying in Osaka. Plus we went to a great local resturant with a friendly chefs! Would also highly reccommend them too!

My only comment would be that the carpet was a little run down - it is likely that recarpeting would be required for this hotel in the next few years. Thicker duvets would be appreicated, however this is probably a cultural difference with expectations.

it is the second year in a row i have stayed at Brenza, first all it is excellent value, but also the hotel is clean, great position and the staff anywhere in the hotel are brilliant. i stayed 14 nights and i really like the idea i only need the room cleaned once every 3 or 4 days, that works really well for me. i will be back next year for sure! :)

the constant noise from the building work next door! not your fault of course! :)