Room is very well designed, for work is very good. Very central and well connected. Lot's of restaurants, shops, etc.

In this hotel the room key must be given to the staff at the counter every time you go out of the hotel, this is not negative per se. But very often, at the counter, other people are checking-in, and you need to wait in line up to 20-30 minutes just to handle or to take the key to/from the staff. I suggest the hotel manager, to solve this problem, either by giving a preferential line only for this key matter, or at least every checked-in person, ask if in the waiting line there are people waiting only for the giving or the taking of the key for their room

Located right beside a sheltered shopping street with lots of restaurants, café, fastfood and shops. Hotel services is great and staffs helpful. Overnight (multistorey) parking at 1000 is right beside the hotel where you collect the parking ticket and pay at hotel reception for discounted price. Reception and breakfast (included in booking) and complimentary coffee, tea, water are all at Level 3. So after parking one have to get down to ground level to take hotel lift to reception. Room space is larger than my previous 2 hotel stay and can place on floor at large size luggage. Breakfast although simple one had varieties more than enough for a good breakfast. TV has at least a U-tube channel so won't get bored with local Jap channel you can't understand. Highly recommended.

Nothing to complain.

The location is very good. It's close to plenty of shopping and lots of restaurant options, and the Sakura Machi mall is practically across the street. The price was reasonable and the rooms were about the average size that you get in Japan. The room was clean, as is to be expected in Japan. :-)

The hotel is non-smoking, or at least my reservation was for a non-smoking room/floor, yet people were clearly smoking on the floor (in their rooms). When I notified the front desk, however, they did move me to a different floor and then everything was fine. :-) Breakfast was nothing to write home about, but since it was free, I can't really complain. :-) There really wasn't anything especially appealing about the hotel, so I probably wouldn't stay there again.

The location of the hotel is very good. It is at a walking distance from Kumamoto castle, there are many restaurants and karaoke places nearby as well as a shopping mall.

As the hotel is in a very centric location it might be quite tricky to find an empty parking place. The hotel works with a parking building next to it but we needed to queue for quite a while waiting for someone to leave so there is space for us.

Lots of eating options nearby. Very convenient to tram Good variety of breakfast food. Library and sitting area near lobby

My room was very hot and stuffy and they were able to adjust individual rooms apparently

Can't complain too much. It has everything you would want. Even a free breakfast. Good location to the Kumamoto castle and night life.

Little far from the train station. You need to take the tram to get here. If you have big luggage I would taxi here

I was very surprised by the breakfast, it was very good and balanced. Staff was also very nice, they open the breakfast buffet a bit before as I was waiting for it. Room was clean, everything needed. Very well located.

Would have been nice to have a microwave we could use in the common space. A bit of noise at night because of the location (but that's expected).

Great location and speedy wifi. I was able to have an eConference without any trouble. The paid parking next building is conveniently close by. The balanced and healthy breakfast was for all guests to enjoy.

I am travelling with a child. The hotel kindly provided us with an extra set of towels, but forgot to give us an extra pillow. It'd be great if they also provided black tea for breakfast. Still, it was a good experience.

It was very nicely located close to active area.

People Flow at breakfast was awkward. Food service area was tight when more than 3 people trying to get breakfast.

Breakfast was simple but has something for everyone and was very satisfying too.

Can't complain of any.