You won’t regret staying here. The staff were so kind and helpful and provided a personal touch that exceeded every expectation for what we were looking for in our ryokan experience. The location is prime, easily walkable to the train a bus station. Japanese breakfast was delicious and changed each day. I definitely recommended staying for more than one night to get the full experience. We stayed on the third floor (all rooms have views) and although ours didn’t have the pagoda view, the sunset was beautiful each night. The room size is enough for 2 people and included a toilet. The staff set up our futons and changed the sheets every morning. Although there is a shared bath which required reservations, we didn’t encounter issues as we arrived back late each evening and were able to use it at our leisure. We forwarded our luggage to each stop throughout our vacation. They took care of the entire process for us and kept us updated with it’s status. If you’re on the fence or are unsure, the quality of service, authenticity and genuine care in our experience made Kyoto Higashiyamaso different from the rest - we’d stay here again in a heartbeat.

There are no words to explain how wonderful the staff is at this hotel. The hotel is in the absolute best location for sightseeing. You are within a 10 minute walk of everything. The hotel is 10 times better than pictured. Breakfast is Japanese style with very large portions. Truly, I cannot say enough about this hotel we stayed in seven hotels while in Japan and this was by far the absolute best. Even after leaving the hotel in our taxi, the staff ran down the street about two blocks to catch our taxi to give us a small bag that we left on the counter. I mean, they truly go out of their way to do absolutely anything for you. by the way, my Japanese was not great but had zero problems with communication with the staff. Truly amazing. Congrats to you all.

Zero!

The staff at this location were exceptionally friendly and helpful and made us feel very welcome from the very first moment. Nothing was too much trouble. The location of this ryokan is perfect for exploring beautiful old Kyoto and was an oasis in the midst of a very busy street. We booked the 4 bed room which was extremely clean and had a gorgeous view of Hokan-ji Temple pagoda. Sleeping futons and having a traditional Japanese breakfast was a once in a lifetime experience for us. We loved that we were able to book the private onsen for a 30 min slot just for our family and because it was late at night (10pm) we were able to stay on over our alloted slot - the staff member had suggested this with a cheeky giggle - what a lovely man. Would definitely recommend.

There was really nothing I could criticize in this hotel - it was truly unique and authentic.

Loved our stay at Higashiyamaso!! The service was so attentive, upon check in we were given a mini tour of the facility and attractions nearby by the sweetest man, and booked us into the private onsen. We chose breakfast to be included and the food was AMAZING. We stayed in the Kiyomizu room and it was very spacious with futon, the perfect traditional experience. Location is also fantastic near Kiyomizu-dera, Ninenzaka and Gion.

The facility is dated and the in room shower pressure is not great, but everything else is amazing so you won't care :)

The location is very near to kiyomizudera temple. the streets are quiet after 7pm, Hence it is not bothering us during our rest. The room is in simple traditional settings with tatami mats, minus the tokonoma alcove. The hospitality is superb. The receptionist guiding us to our room and make us feel at home immediately. He was very funny and totally make our day with his explanation and jokes. He was very worried that we didnt had dinner and trying to find food for us as we reach the ryokan late. They use booking system to use the common bath. we booked 9.30pm to 10pm and the place was very clean. The breakfast was excellent. It was beautifully arranged and various in selection. Overall, we were very satisfied and had a wonderful experience there.

An amazing Japanese experience, the futons were very comfy, we slept like logs. The public bathroom are very nice and cozy especially it was the beginning of December and was a bit chilly, they have 1 for males and 1 for females but they told us if you wanna go as a couple you can go inside and lock the door at any of them. We took the room that has private bathroom and it has 2 AC which you can put on heat. Very clean and they provide you with Japanese tea set. The view was wonderful facing the Pagoda with some fall trees. The breakfast was very elegant and cute, they asked us if we have any restrictions the day before, and we told them we're Muslims, so they made sure no meat or alcohol was included. The staff are very welcoming and they pay attention to little details. They prepared the futons for us when we were outside. The location was perfect to wake up in the morning and wander the old streets of Kyoto and see the amazing temples around. They also kept out luggage when we checked out for few hours.

The price is considered high

Everything. Very beautiful and traditional place to stay. Very well located near the Gion area and many shrines and temples around. The room was amazing with traditional tatami, bamboo doors and futon beds. There was a closed balcony with a table and chairs with amazing views to the Pagoda at Hokan-ji temple. There was a traditional Japanese low dinning table and chairs in the centre of the room when we arrived but then the staff prepared the room for us to sleep with the futon beds. There was a public bath but private use so we both could book it only for us. And the breakfast was to die for. Traditional Japanese breakfast with miso soup, fish, rice, pickles, green tea. I loved it.

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Superb stay ! One of the best experiences my sister and I had in Kyoto and we've been to 5 star hotels ! We love that they are very considerate and we were well taken cared of from check-in to check-out. Gratefull for our two encounters, the one who welcomed us an elder man and the also the woman who bid us farewel and took our photo before I left. They may be the owners of this very nostalgic accomodation. We love that it felt like home. It was VERY clean ! And breakfast was AMAZING ! I highly recommend staying here and I hope to be back someday.

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We were served a delicious traditional Japanese breakfast in the hotel's dining room. Lovely service and tasty food. A great start to the day. The in-house onsen provided a beautiful, peaceful break from the crowds. The ryokan is in a perfect location to provide a base for walking exploration of this part of Kyoto. The room was quite spacious and well appointed.

For me, the futon was quite a hard surface to sleep on; I've stayed at other ryokan with more comfortable futons. I like staying in the traditional inns with traditional bedding; this one was just particularly firm and uncomfortable for me. However, my daughter slept great on the same surface!

Everything ! You shouldn’t hesitate to book there ! The staff was amazing ! They took the time to explain us everything ! The culture of Kyoto, where to eat, what were the main festival during the time we were there, they gave us some tips. The public bath was reserved for the two of us everyday or even twice a day! The breakfast was a traditional one which was perfect ! And the most important thing was the view from the room! The futton were super super confortable and wahou the view took our heat away !

Nothing.