We loved our stay there! The staff is very helpful, the thermal bath available in the hotel is very nice, the room was spacious and cozy, with a window outlooking the mountains. We also liked that the hotel encourages guests to choose eco-cleaning of rooms (without sheets replacements etc) by gifting soft drinks coins for the choice. We find full daily cleaning unnecessary and not environmentally friendly, so we appreciate the gesture.

We think this hotel would be great for car owners, not so much for train/bus-dependent people - with public transport it's rather hard/long to get to touristic attractions.

Bed is super comfy and the curtains blackout very well The room is as big as I need it to be and it’s nice to have a sofa, chair table setup so I can arrive late and snack. I’ve also eaten at the restaurant and it is quick and efficient. Breakfast you will see many people come down, I guess no one wants to miss out, it’s a decent selection and decent quality. The breads are still soft and the coffee wakes you up, that’s all I can ask for! It’s a little more premium in feel than the other one in the area. Including the plates and the environment. The parking as always is very convenient, well lit and well designed is perfect for when I need to make a last minute booking late at night. The entrance and exit to the car park means you quickly access your car as the entrance to the building is in the halfway point of the carpark, of which there are two, one carpark on each of the sides of the building. The checkin and checkout process is very fast and takes half the time of a high end hotel which I love.

I think there could be more snack options

Well located, clean & comfortable. Staff were excellent after we had difficulty with the woman at the desk the night we checked in. We extended to a second night because everything worked out . Staff & restaurant were very good.

The first night we had booked online and had to wait 45 minutes because the front desk person had not received confirmation. Ultimately had to book as if we were walking up & still aren’t sure if we were billed twice. We should have only a two-night charge on our credit card.

Excellent breakfast, the best breakfast we had during our 2 week journey in Japan. Very functional room, good onsen, laundromat, ice machine , very clean, a lot of local restaurants around, big free of charge parking. Nice view from the window. Friendly stuff. Bottom line - excellent hotel for one night on the road.

The bed and the pillow were not so comfortable for me.

I've been traveling for a long time. After a storm of crappy Airbnbs and mediocre hotels this place was really great. Comfortable, quiet, spotlessly clean with great service and amenities. The staff was superb in accommodating any requests. The Onsen inside is also very nice. I'll be looking for an excuse to come here again.

All new amenities and very clean Cheerful staff at reception who greeted us each morning and night Quiet room with a lovely view of the mountains surrounding Nakano Breakfast was a mixture of Japanese and European which we liked,staff were very attentive to our needs.

Found mattress a little hard but didn't stop me from having a good night's sleep

The staff were all very kind and very helpful. The traditional Japanese room was very charming, clean, comfortable and quiet. The town of Nakano was quaint, quiet nd very easy to walk around in. The food in the restaurant was excellent and the price was more than fair. I felt like I received way more value than what I paid.

A lovely well furnished spacious room. A good restaurant with helpful staff when we wanted a vegetarian option. Public bath.

Local area was not special.

It is conveniently located in the city centre. Basic room but happy to report that the bathtub, while not large, was bigger than most hotels of this type.

Rooms are new and very clean House keeping was very friendly Breakfast was the Best Great selection Dinner drink special was a great value