What a perfect little slice of outdoor heaven in Nagasaki! From the moment we arrived, staff was nothing but over-the-top helpful. They bent over backward for the entirety of our stay to make sure our family was comfortable and felt taken care of - from hand-delivering towels, calling us transit, even packaging up a special breakfast treat for our daughter to-go. The property was very well-maintained, with the bikes and play area being huge draws for our young family. The Arkland Spa was a great place to play in the water (the water temperature was excellent, even during winter) and we truly loved the Island Lumina experience. We enjoyed western breakfast at The Terrace very much and would recommend it over the Japanese option for both breakfast and dinner.

We booked a room for 4 guests, so we assumed the extra futon beds folded in the room were included in the price. The beds were plenty big for us and our girls, so it wasn't a problem, but considering the futons weren't part of our room rate, we would've appreciated them being left out of the room so we could utilize the built-in closet instead. They took up a lot of room and we didn't have anywhere to store clothes during our stay.

It is a resort with a large footprint on a small island near Nagasaki. A lot of local families vacation there. The Japanese breakfast was great. A lot of varieties to choose from. Since we go there in November, it is kind of windy but I think in the summertime, it will be lovely.

I hope the hotel will give us better instructions on the exact location we need to park and check-in. The resort has multiple hotels and sites and they are quite far away from each other. It is a 40 mins drive from Nagasaki city center. It is good or bad depend on your itinerary

Thanks for the staff who can speak Mandarin. She introduced everything well. We didn’t use the facility but enjoyed the serenity of the island very much. I also enjoyed the Japanese-style breakfast very much. Room space was very satisfactory. I like the design of the bathroom. The water pressure was very good!

I was a little surprised there were no elevators to go up to the guest rooms on the 2nd floor. The staff was very kind to help us move one of the luggage. If you can, you should ask for the room on the first floor. Also, we were waken up in the early morning because of the sudden heavy rain and the roof was very loud.

Large room, breakfast and dinner, nice bath, sauna and pool

Their bus on the way back to the station. It was smaller bus and the driver was bit upset to take our large suitcases inside.On the way there, the bus was a tour bus, which had the storage area and no problem. Also, their website says coffee is free from several locations. But some were not operating due to low season. Others were only available from 10am to 3pm. These are just coffee machines coffee. Though, these are small things. We enjoyed our stay so much.

The floor bed was amazing! I never knew I needed this until I tried it out. The bed is also very comfortable and I wish I booked two nights just to get more time with floor bed! Breakfast is also very nice there is a western breakfast and a Japanese breakfast. We chose the Japanese breakfast and it was delicious!

We didn’t realize that nothing would be open at 23:00 so we missed dinner. There isn’t really any nearby stores open either so you need to make sure you eat before stuff closes.

the onsens are exceptional, the convenience shop opens late and has food, snacks and drinks. the room is spacious.

my wife couldn't grab the last sweets at 10:05am during the breakfast when the food had not been collected, she was told off by the staff. we understand that we were told to get all the food before 10am, but the food was still on the table, so she thought it was ok. But the next day, other people were still getting food at 10:10am and it was fine.

Staff were incredibly helpful, assisting with check-in close to the cut-off time of 8pm, showing us the correct directions, and offering umbrellas and direction for Island Lumina. The check-in area had a microwave, much appreciated given the isolated location.

Spent 15 minutes driving around finding the correct location for check-in in the dark.

loved the onsen and the public baths and the cafes all around the island and the hire bikes that are free

the travel initiative mix up where even though I booked and already paid through Booking.com, I had to pay upfront as I didn’t qualify for the travel initiative discount that was incorporated in the listing, and have to wait for the refund from Booking.com but it would take 2 months to get my refund. this should clearly be outlined in the booking so that guests are not taken unaware.

I+land was great! The hotel was so nice big brand new rooms with ocean views hammocks and super comfy beds! The restaurant had great food (pricy though) and the Arkland spa was cool too there are all these different types of hot tubs I was so relaxed! And I think it would be fun for younger kids they have floaties and some of the tubs are big enough to play around in. They have free bikes you can ride around which was fun. The Island Luminia was very cool but I don’t think it would be worth the drive to see just that, but if you can stay at the hotel and enjoy the Arkland spa and all of it I would say go for it, I might even go back it was nice. 🧘‍♂️

Very clean Excellent service. Room was spacious with an amazing view. Lovely restaurants. Very family friendly with plenty of activities for kids. My five year old son absolutely loved it.

We loved all of it!