Rooms were huge by Japan standard. Very new, modern, clean and comfortable.

I am disappointed I did not experience the friendly service by the staff that many reviewers did. My check-in lady was so grumpy. When I enquired about the parking situation (which I did not reserve in advance), she said "No you cannot park there tonight, move your car now" without proposing a suggestion. I had to ask so where else can I park before she took out a sheet with the nearby parking. And when I asked if I can book the parking for the following day, she said, "you have to pay 2000Y now" It really ruined my otherwise great experience in this hotel

We loved the design choices and layout of the room. The view on the mountain was lovely. Beds and pillows comfortable. The hotel is well located, close to everything and yet in a calmer neighbourhood. We felt on vacation in a place we could relax. Netflix was available if needed. They have water refill and a self-lock luggage storage if you need for a few hours before leaving after check-out or before check-in. We regret not booking for breakfast before, their coffee was on point!

Wifi was weak in our room. We couldn’t use Yamato to transfer our luggages from Fukuoka to Nagasaki because they don’t have storage space for if your luggage arrives before you and their reception counter seems limited to check-in/out times mostly. They should also have clear instructions in English for their in-room laundry machine. We didn’t know our water tap was turned off. Since it doesn’t dry perfectly well, it took us a while figuring out how to program drying mode only.

The room was modern and the bathroom and shower were very good, bed comfortable and it was great to use the washing machine. The coffee shop in the lobby made good coffee. Location was a bit out but it was a nice walk in to the harbour area and not far from Glover Gardens which was wonderful to go to. The bus stop and street car stop is very close by and easy to get to JR station with using that. Staff were friendly and tried to help despite the language barrier, not much English is spoken.

Although the coffee was good the bakery was not well stocked. We didn't bother with the breakfast.

I didn't have breakfast but ate light meals during the day. The bagel with chicken teriyaki, tiramisu etc were very good. Coffee was excellent. Location is a bit further out from the station- about 25 mins walk but hotel is near tram station. You have to change tram at Chinatown if you are going to the Peace Park and Nagasaki station. There is 7 Eleven where the tram station is and Family Mart next to Crown Plaza. Short walk to the harbour front.

It is a bit dark around the area at night and a bit of a walk to shopping centres

The rooms are great. The bunk bed concept is very well received by all the kids. Spacious and well maintained. We just hope we had more time to spend in room haha. Breakfast has limited choices and pretty basic but still quite nice.

Parking for hotel is very limited. But the area does have many other parking options. .

Very clean and comfortable room. Many charging points in the room as well as hooks and rail for hanging jackets/clothes etc. Washer-dryer worked well and very useful for us. Enjoyed breakfast every morning at the lovely cafe onsite. Conveniently located close to a tram stop for rides to other sites of interest.

Nothing

Clean. Not so bad location. 2 mins walk from the nearest tram station. We enjoyed the double decked beds more than the Japanese mat bedroom.

No public bath. Impression that it had a whirlpool but didn’t know it’s for reservation with 20k yen fee.

A modern facade in the midst of the neighbourhood. Facilities was easily accessible. June Coffee at the hotel lobby is a great place to hang out & have good quality coffee. Walking distance to most attractions.

Took a while to figure out how to use the washing machine in the room. Cld be better if there was English instructions.

The facilities were outstanding with very comfortable beds, good amenities and kind staff. Also really liked the facility was cardless. Breakfast was high quality with good coffee.

Light switches in the room where not intuitive, and the space designated to take off or put on the shoes in the room is too small.

Very comfortable and hotel has all amenities required. Staff very helpful. Location is good. The room design allows for whole family to stay together which is very good.

Parking is a bit far, also the nearest convenient store is a bit of walk away. Other than that the hotel is perfect.