Huge landmark hotel in great location. We stayed in the Garden Tower and had fabulous views of Tokyo. Very close to a busy restaurant street with food marts, outside of the hotel complex, and only a few minutes walk to the subway. A grand dame, and while not brand new, our twin made up room was spacious for Tokyo and the bathroom was more than adequate, and everything was well maintained. We had breakfast in the ground level central restaurant with views of the stunning gardens and it was busy, but well run. The food wasn't amazing but good enough, and we filled up before heading out each day. The hotel is a destination in itself, with locals on weekends having high teas and wedding photos in the gardens etc. Loved everything about it, the old fashioned service, the stunning gardens, taxis lined up at main entrance, the subway very close by - used both. It's located in an upmarket part of Tokyo and very easy to access sites and other areas by subway or taxis.

Friendly staff, clean, good room and facilities. The 40th floor restaurant breakfast buffet was good, and the view of Tokyo and Imperial Palace was amazing. Sky bar was worth a visit to enjoy the sunset, though a touch expensive. It is a large hotel complex, so it took a while to get our bearings. Head for the exit/entrance by Rolls Royce show room for Akasaka Mitsuke Station, which is nearest. Use the underground passageway to hide from heat or rain is another good tip!

Nothing really

The room was a reasonable size, with a good bathroom. Nice having the garden to stroll in.

Booked 6 months ago as a couple and given single beds. Staff said we didn’t request a double bed. Didn’t realise you had to request when you book a double bed room. Restaurants and there are many are very expensive and close early. When we arrived we ended up having a coconut cocktail for dinner at 9pm. The next night we paid $325 for a dinner. We just didn’t know where to find food near this hotel.

Rooms with garden view are absolutely worth going for (they are optional). Very luxurious hotel with many excellent restaurants and excellent service. Staff are extremely friendly and helpful. Hotel is well located close to bus stop and train station in a (relatively) calmer part of Tokyo. Garden is beautiful and very well kept. Breakfast hygiene standards are extremely high. Hotel has very nice bar with live piano music in the evenings.

The New Otani hotels are among the best of Japan. Having said this, these remarks are relative: Breakfast could have been a bit better (more fresh fruits). If you like modern design; bathroom is not super modern, yet you can see the materials used are of very high quality.

I really enjoyed the service and staff as they were some of the nicest people imaginable. The rooms were comfy and quite roomy, we could easily open two suitcases without crowding the area. It is also super clean and the park is fantastic for som chill out time. The restaurants looked really nice, but we did not have time to try them. The area is also perfect as you have a 3-4 minute walk to the subway, and from there everywhere is easily accessible.

The training facilities are next to none existent, so bring som resistance bands if you're going to do some strength training. I wished the pool had been more accessible.

The room was clean and very spacious for a Tokyo city hotel. Amenities were ample in our room. View from our room was great. We left the curtains open overnight so we could wake up to the nice view. All the staff we met were polite and helpful. English newspaper was given every morning which is super rare these days. When we called housekeeping or room services, the requests were met within 5-10mins. Very impressed with the response time. The hotel location is very convenient with just 5mins walk to train stations that can pretty much get us everywhere we needed to.

This point is not a dislike but it is a huge hotel with 2 lobby (main and garden court). We were not aware that we could check in at Garden court and had to drag our luggages to the Main lobby for check in. Luckily the hotel staff used a trolley to help us move our luggages to our room The room felt very old school and dated. Could use a facelift. The lights in the room were very dim and not sufficient. Toilet space is a little cramped. If there is a facelift, the hotel could consider expanding the size of the toilet. We could hear people talking outside our room when they came back or went out. Not a big problem for deep sleepers.

We spent the last two nights of our trip at the New Otani. This hotel has ol fashioned elegance and was fun to explore. The staff are professional and helpful.This hotel had a great range of facilities and the most beautiful garden that we saw over our entire trip to Japan.

Most of the restaurants were too expensive. Except Aux Boccanales, which was awesome.

We requested for two connecting rooms and the view was amazing. Staff were exceptionally polite and helpful. Rooms were very comfortable. Happy to be able to try different restaurants for buffet breakfast.

Nothing

The Tower and its adjacent garden are simply beautiful. The spacious breakfast dining room looks out over the wonderful garden and there are many shops as well as restaurants in the Tower including a Trader Vic's which was a very fun experience. Our room was high up affording an interesting view. Our exploration of the garden was lovely and its view always a welcome accompaniment to the varied buffet breakfast. The location near the Akasaka-Mitsuke station where four lines go through, was quite convenient. The main street just downhill from the Tower had plenty of restaurants both Japanese and western. The hotel was within walking distance of the Akasaka State Guest house and its amazing park grounds. We went to the perfectly round St. Ignatius Church for Christmas mass where people of many nations gathered.

1-Big room 2-The japaness garden was so beautiful and relaxing place to walk in 3- the room serves was fast prepared 4- the breakfast was excellent with 2 restaurants for (open buffet) plus 1 restaurants for (japaness breakfast)

1- the pool was extra charge and EXPENSIVE not included in the room charge.