My spouse and I were coming off a long work trip across Asia, and this was our final stop—a chance to truly relax and reconnect. The staff ensured we didn’t have to think about a thing except enjoying ourselves, seamlessly anticipating our needs at every turn. From the door staff hailing taxis (even though a Tokyo Metro station is just one floor down) to the meticulous housekeeping and exceptional concierge services, every interaction was marked by professionalism and care. The hotel itself is an architectural marvel; every corner feels intentional and designed to inspire. You could easily spend an entire day exploring its serene beauty and the thoughtful amenities it offers. This is, without question, the most impressive hotel I’ve ever experienced.

At first, I was surprised to notice staff accompanying us nearly everywhere, but I soon recognized it as a thoughtful courtesy.

The room size is big for Tokyo, it's perfect if you stay with the family. The location is pretty convenient. The ataffs were friendly and attentive. The breakfast was also very nice.

When we checked out and were ready to leave, we booked a car to pick us up at the airport. The front door staff was not very helpful without luggage. He was just standing there and did not offer to help get our luggage into the SUV. We had to ask if he could help. He then helped with one piece of luggage, stood aside did not continue helping us, which I found very weird. Other than this incident, our stay was very good.

Central location .. v well connected with other suburbs

staff was trying their best English speaking but communication and v important Vegetarian food BIG PROBLEM .

The location to the subway, the hospitality and size/style of room, as well as the view of the city scape which was quintessential Tokyo at its finest - thank you for an unforgettable experience.

There isn’t anything to mention - but save your pennies, it’s worth what you pay but is in no way cheap. Just to comment but as by no means a complaint in anyway - it would have been nice to be able to pay for access to the hotels club lounge (I didn’t realise you had to do this as part of the room type booking you make at the time of booking), but I respect the policy of the hotel completely.

I enjoyed the location, service, room design, amenities, swimming pool, sauna, spa, and lounge. It was a perfect mix of japanese and western style. The lounge was unforgettable.(great view, food, drinks and service). I wish I've stayed atleast another 2 nights to enjoy the pool and the beauty of the hotel.

The breakfast was the same for both days.. They should change the options each day.. at least on a two or three day rotation.

Incredible location with metro station access from the basement + bus from Narita stops at the hotel. Rooms are excellent. We stayed in both the Club Deluxe and the Premier King and of course, the latter is that much more special. both rooms had sneaky views of Mt. Fuji so that completely sold me. The club lounge is better - in terms of quality of food and drinks - than others I've experienced. Staff is super nice. It is popular for business events, conferences and weddings and while there were a few during our stay, nothing restricted us from having a good time. It is a large hotel in the middle of an amazing city. I'd recommend the Capitol for a few nights in Tokyo to anyone looking for an elegant, classy and comfortable stay.

We checked in around 8:30pm given arrival in Narita around 6. Food options were very limited for what I think isn't too late. The restaurants were closed and room service was rather limited (particularly for vegetarians) and it, too, ended at 10:30.

Good location with great design, service and amenities. The location is in a quiet neighbourhood but still having convenient access to most places of interest for tourists. The place has been designed by noted Japanese architect Kengo Kuma and has a good vibe. Service and amenities were also exceptional and especially loved their jinbei pyjamas (much better than the ones we had in Four seasons Otemachi). An excellent property overall.

Nothing I didn’t like but suggest should have merchandise to purchase. Loved their Jinbei and would have loved to get one to take back home!

Perfect location and the service was excellent

When I booked through Booking.com, my cards were refused when I was trying to book the room which was ay around 4,000 Euros. I tried everything I could and could not get the booking confirmed. Finally a couple of days before I was due to travel, I finally got through but the price had gone to more than 6,000 Euros. So it was frustrating that I had to pay about 2,000 Euros more.

It’s located slightly north of the crazy Shibuya district, which is great to visit but I’m not so sure about staying near. It’s next to the government building areas, so it’s ever so slightly quieter (at least as far as Tokyo goes). There’s a subway station in the basement, and if you’re brave enough, all of Tokyo basically lay at your feet. We arrived rather late at night and discovered to our amazement that it is adjacent to a beautiful shrine, which was empty and dark and positively magical - buzzing with cicadas and downright enchantment. The building itself it exquisite and beautiful, with views all around. Everything you could want in a pinch is a short walk away - from convenience stores (everywhere) to walk in, quality but not pretentious restaurants. Arriving about 9pm as we did, we were starving, and within minutes wandered into a ramen place that was busy but not haughty and we proceeded to devour a sumptuous dinner. The hotel also has a glorious indoor pool and spa on the 14th floor, which opens at 6:30 and which I visited every morning for some laps and relaxation. The staff were incredible. I traveled there with my daughter, who speaks Japanese, but when she wasn’t around, they were conversant in english. Also, check out the incredible whisky bar on the 4th floor. Room was absolutely silent and clean. Comfortable beds. Incredible views. When I return to Tokyo, I shall return to the Capitol Hotel.

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Everything was excellent. The hotel is beautifully designed, well maintained, excellent facilities and very peaceful. The rooms are large and well appointed and very quiet. A handy location on top of many Metro lines. We will definitely return .

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