The location is good, 10 minutes walk to metro, and there are several bus lines. 10 minutes walk to Forum shopping center with a big supermarket. The room is spacious and comfortable. The breakfast is very good both taste and variety. We have dinner in the same restaurant, food quality is good, we like the rib eye steak, for price is reasonable, worth to try. Staff attitude and helpfulness is not the same standard, our stay of 4 days, first 2 days the girl in the front desk is very helpful, polite and with smiles. The last 2 days the girl at the front desk is not helpful nor any smiles, we simply wanted to change some small bank notes but couldn’t get response.

Throughout our 4 nights’ stay, the housekeeping not change the bedding, it usually change the bedding on the 3rd day for standard hotels. The housekeeping did not change nor clean the glasses and cups in our room throughout 4 nights Even worse, we did ask the front desk for the above on the 4th day, but nothing happened, they simply ignored my request. This is quite disappointing. Because overall it is a very good hotel, don’t let the housekeeping standard let down the grade, and don’t let unhelpful staff push the potential guest away.

Comfortable and spacious room, equipped with everything you need. The cleaning service is daily and of high quality, and the hotel is overall very clean. Upon check-in, I requested a room with windows facing the courtyard, and my request was granted (even-numbered rooms are on the inner side of the building, where it is quieter). Once, there was a 30-minute power outage, but the hotel is equipped with a diesel generator, so the disruption went unnoticed. Considering their attractive prices, I can confidently recommend this hotel for business trips.

Nothing specific

"My stay at this hotel in Almaty was excellent! The check-in was smooth, thanks to the reception staff who spoke and understood fluent English, which is quite rare in the area. The room was spacious, clean, and exactly as advertised. The location was amazing—close to everything you want to see, with a mall just a few minutes' walk away. The breakfast options were good, providing a solid start to the day. The staff was incredibly helpful, especially Ms. Meera at reception. She was kind, empathetic, and really understood the guests' needs. She helped us arrange a city tour and even went out of her way to help me recover my phone after I accidentally left it in the lobby. Exceptional customer service—thank you, Ms. Meera!"

Nothing much as such , Just the Exhaust fan was making cranky noise in washroom , Big tub in washroom can be issue to enter for short people.

Perfect stop-over location in Almaty - Almaty airport is 30-40 mins by taxi - for our transit through Almaty to South Korea, & to which we'd return because we plan on returning to Quazaqstan. All the facilities you'd expect from a large hotel, and generous sized rooms too. The staff are welcoming & helpful despite our lack of Quazaq & Russian, but Google Translate eases all that! They sorted a last-minute change, to accommodate a longer-than-expected 4WD tour we'd booked. The breakfast is spot-on, plenty of fruit & coffee amongst everything else on offer. You're just a 10min walk from The Forum shopping complex with indoor & outdoor restaurants, and take the nearby tube for an experience which London Underground should take lessons from - modern carriages, air-conditioning, clean, ordered.

Nothing but our inability to speak Quazaq!

The room was clean and very big! Thanks to the team who make my early check in possible and we could enjoy the breakfast at the same day. Breakfast, by the way, also was good, with many options also for vegetarians. The bed was spectacular. 10 min away there is a huge shopping mall and also few nice coffee places nearby

Bad luck that I've got a room next to the stairs, so i could hear the noise when cleaning personal started working. Wine selection was a bit poor (dry white), would be nice if you'd have more options in the lobby bar. I didn't like the light at the bathroom, too dark for make up routine, but i managed (i hope :))

Bed was super comfortable! The food was amazing!

The cleaning of the room could have been a bit better—bed was not made, dirty tea cups were not picked up and replaced, and just a bit of more diversity on the tea choices—perhaps add more camomile and ginger tea. Also, it would super helpful if a map was provided. Kazakhstan was the only country that a map is not provided to foreign tourist. These are things that could be improved.

I liked the size of the room! Very spacious, with a nice king-sized bed that was comfy. The TV was cool, and it had an HDMI cable so you could plug it into your laptop and watch movies. About a 10 minute walk to nearby restaurants and the shopping mall.

The bathroom was weird because of the half door when showering. Water splashes on the floor, causing the bathroom to be wet.. The pool was never warm, and I don't think the sauna was functional when I was there.

clean. modern furniture. very spacious. good location. breakfast included. good price

even rooms supposed to be nonsmoking, we smell smoke from room below ours.

breakfast! tasty and with changing options bed, pillow and anything else around bedtime: very comfortable to sleep the rooms were clean and spacious

gym is very poor and is number 1 point deviating from "world class quality" the hotel is declaring the overall image of the hotel is somewhat less classy as it might seem from its site and photos

Good hotel with good price, breakfast was good