Very friendly and responsive to the guests' needs staff. Spacious room, bed, bathroom. Good choice of news channels both Russian and English speaking. Quite stable (except for one night) wi-fi. Spectacular SPA with mini aquapark. Fantastic masseuse (a tiny woman with powerful skills named Gousur I think). Premium class breakfast catering to all needs with menu slightly changing every day which is great when you stay over one week... Grill restaurant dependending on the chef and the waiter. I recommend a great dish of horse steak prepared by Sasha - a real masterpiece!

Some of the spaces and equipment are a bit outdated. The most frustrating thing was the demagnetizing of the keys. OUt of the whole week on one day the system worked, otherwise you had to go back to the reception to have the keys work... Mixed competency level of the staff. Most are super professional but some can be really arrogant or even irresponsible e.g. the young guy at the swimming pool. Instead of asking the guest to leave 15 minutes before 10 pm he just switched off the light!

Very comfortable bed and i loved the bathroom. The room itself was very big and clean, the view to the mountains was spectacular! Breakfast is suitable for vegetarians. Didn't see to many restaurants in walking distance, be ready for taking a taxi ride or walk, however the restaurant downstairs is good.

My room didn't lock, in fact i couldn't lock the door properly after closing it. Really wasn't in the mood for sorting it out, but I'd assume to have it fixed for this kind of room. I didn't like the coffee at the breakfast restaurant, but this might be a matter of taste

Love the way this hotel is built. Very thoughtful. Beautiful building. Clean and tidy to the highest of standards. Best place in almaty for all kinds of travellers.

Breakfast - my recommendation is that since this hotel is visited by many international travellers. Especially from South East Asia. They should have more varieties of breakfast options too choose from

I liked almost everything: excellent food (at breakfast and at dinner in the lobby restaurant), friendly and helpful staff, spa facilities and personnel, room facilities.

The chairs in my room 1016 looked (and most likely were) shabby, with old spots which either were not cleaned or still remained after cleaning. The light curtains on the window, originally white, were gray of soot coming from the outside as the air in the city is polluted. These observations do not match five-star rated facilities, especially when it is anticipated that the hotel management should know about this issue (air pollution) but do not bother to clean the curtains as often as needed to keep them at least moderately white.

Amazingly comfortable place to stay in a busy city. Great hotel rooms, sound proof, great climate control and black out curtains. Bed was incredibly comfortable. Everything you need in one place. Amazing view. We loved all the facilities.

The staff could be more helpful, quicker, or more friendly. We loved the concierge man! Some of the food we tried was not up to the standard we expect at a 5star hotel. Cant complain with the price.

The location is close to the Central Stadium and accesible to other places, the food at the restaurant was delicious. The hotel has a beautiful distribution and it feels cozy and at the same time fancy. I’ve travelled with my friends to attend to Dimash concert and they were some outstanding personnel, they were very kind and the service from them was excellent. Special thanks to Assem who was the most helpful of all, she always went above expectations, Armin who offered the best service at the restaurant. Thank you also to Marina for her efficient work at the lobby. We definitely recommend others to stay at this hotel.

The treatment of a few personnel at the restaurant wasn’t always kind and proper. However, many times we were served by Armin, who offered the best service at the restaurant, he always received us with a warm smile and was very professional. His effort goes properly with the hotel and I wish they hire more people like him.

The help from everyone especially to mention Marina at the reception desk. Efficient, kind, helpful. She is a remarkable young lady and an asset to your hotel!

The poor lighting. Also, the fact that any room serving dishes were bever cleared from my room even when I placed it outside of my room! It was there for 3days! Twice my bathroom bath was not cleaned, my towels were not replaced and I was left with no toioet paper in an emergency! Also the door handles of room gave problems despite the access showing treen on tapping room card. The fridge didn't work at all! All together the beautiful helpful staff throughout the hotel made up for all the niggly items lusted xx

The hotel offers airport pickup and drop-off services which were greatly appreciated and, at least in my case, comfortable and reliable. The lobby and common areas are opulently laid out and are very impressive to behold, while a variety of very useful and high-quality facilities - including a business centre, a car rental desk, and an excellent breakfast buffet - are also available. I had some laundry done while I was there, and it was very reasonably priced and returned to me in a timely manner.

While the front desk staff are pleasant and speak very good English, there doesn't seem to be much communication or coordination between the different shifts, as there were several occasions when requests had to be repeated and re-explained because the necessary information hadn't been shared. The housekeepers, meanwhile, were not very approachable, and in general I felt like there was a lack of flexibility in the way that (most) hotel employees interpreted and addressed the various queries they received. Overall, my room was comfortable and clean, though some of the furniture and wall paint was a bit dated and/or rough around the edges, and the carpet needed replacing due to excessive wear and tear.

The best the staff and specifically Darya from fhe reception desk. She was incredibly helpful and took care of me beyond you can expect. 10 out of 10.

As this was my second stay in the hotel, the manager upgraded my room for free from Standard to King de lux which was a very pleasant surprise!!! The location is great - a metro station is within walking distance (about 6 minutes). The bathroom was in excellent condition as before. We were given drinking water and fruits/cookies on a daily basis, and the egg fryer Anjela with her shining smile and friendly attitude made breakfasts even better!