It was really clean and new room, I liked breakfast. Hotels staff were very friendly and nice. Although gym is relatively small, all equipment is in a good shape and great quality.

Someone was knocking in my door at 6 am (drunk man who got confused with floors), so I called security to check it, while I hoped to get more sleep. Instead, security knocked again, disturbed to ask if I know this guy. Why would I call security then? Small flaw of junior suit room is that shower and toilet are I two separate rooms which are not even next to each other, which is a little inconvenient. Also TV has YouTube only.

Friendly smiling staff. Which was a great breather after the experience in Al Maty Novotel. They were gracious enough to offer us early check-in as well as late check out. The hotel is a four floor Soviet era building converted in to a modern spacious hitech hotel. Even the standard room was a suite with two huge tvs and balcony. The restaurant food is good. They have an indoor heated pool, spa and a beautiful cigar lounge for the smokers.

The bathroom water pressure could have been better. Also please install a shattaf for the international travellers. A lot of Indians and Arabs visit the country. They will appreciate it.

Nice hotel. Got an upgrade to lovely room with lounge and balcony. Great location (for me) you can use free bicycles to ride round the river front and parks - lots of cycle lanes so great way to explore local area. Could jump in local Uber equivalent cars to get to more distant sites which were cheap, good and safe. You'll need an app.

Only minor issue was housekeeping was very late each day - not really an issue for me just a bit odd arriving 5 / 6pm when just back in room

Rooms, geographical location and breakfast were great.

The only thing that we did not appreciate is to pay for a transfer fee and the hotel called a Yandex. The car did not have a seat belt at the back and it was old car that was not very comfortable. We could have ordered ourselves a Yandex (equivalent of Uber), however, we paid 10'000 tenge for a hotel transfer... I don't think that the hotel should call it a transfer. This is unfortunate as it was the only thing that we were disappointed with. Otherwise it would have been a hit.

Facilities & personnel (specially girls in front desk)

Location. Approach regarding "early check-in" - if I arrived at 11.00 (usual check-in at 14.00) and they didn´t found possibility for earlier check-in but offered solution "for 50% of price is possible" - then I strongly in position that this is blackmail! For 3 hours to ask 50% of full rate - how else we can call it?

I got a free upgrade from booking, so it is already were much better than I expected. The staff were polite and helpful, the room was big and clean. The room service was also good.

The breakfast could be better, and they offer only coffee from a machine, although you may think this kind of hotel would make you nice coffee. Once they offered a coffee from a barista because their coffee machine was broken. Also it is super strange for me that the hotel of this level does not have bidet of any kind even though it is located in Kazakhstan so pay attention to that.

Ramada was pretty good; staff really helpful & friendly - a special mention to the reception staff when I arrived 12/8 & Bektur & the other people on the desk with him were fantastic. The room was fine, exactly what I expected. Fine for 1 person for a few days. Location was good, easy to wander around, visit touristy sites, access to supermarkets etc. T.5he rating is coming up as an 8 - I think it's better than that: probably an 8.5.

A few minor issues with room service but I think this is probably a language problem & not Ramada's fault.

The room was lovely and big. It was a very comfortable stay. The location was good for bars and restaurants. The breakfast was good with lots of choice. The staff were mainly very helpful and helped us with getting taxis.

The breakfast was good but not to our taste. There really wasn't much European choices. The location was a long way from the Baiterek and shopping malls so we needed to get taxis but close to the river and parks.

The shower and the air conditioning in the room were great. The bed was very comfortable.

The reception workers gave me conflicting information. One said they would be happy to help me heat up food when I arrived back from a meeting late. Then another said they would not reheat my food because I didn't purchase it in their restaurant, which was about to close as I arrived anyways (why I made sure I bought food in advance). Also the laundry service was pricey.

It's very nice hotel with great location. The hotel has nice sauna and pool to relax. Rooms were very comfy and big. I would definitely book this hotel again once visiting Astana.

I had a business partner coming early morning and when I asked the reception if the early check-in would be possible for him, they charged an extra fee even though they had one room ready and available for this. It's not about the money though. It's about the principle. This is not customer pro-active approach and management should change this (there is nothing wrong to charge extra money if the room must be prepared for an early check-in, but they had one available).