Everything was great. Location, comfort, hotel cleanliness. Maureen went above and beyond in her service and made us very welcome and the security team was also very friendly and helpful. The room was clean, spacious, well equipped and the toilet was as well. Breakfast was great with variety and great coffee, tea, fresh juices and baked goodies.

Nothing much except one very few of the staff were not super friendly, particularly one male staff when we were leaving the hotel in the evening. Microwave in the room would be useful.

The staff were amazing, the security, front desk, bar staff, kitchen staff, cleaning staff. they were all super friendly, efficient and professional

There was no microwave, stove or hob, even though the room advertised that every room had one. A hob and a toaster were provided after we complained but the hotel should not be advertising for facilities that weren’t available. Throughout our stay, there were no knives and forks available to us either.

This is a nice little hotel, breakfast was good and staff were generally nice.

The room I was in needed renovating - the bathroom cabinet door was hanging off the hinge, the phone was beeping because of a low battery and the fridge hummed so loud it kept me awake at night. I also paid for a late check-out in advance, yet was still locked out of my room at the original time. Small things could have been improved. This room is not suitable if you need to work as the desk is too small. The larger one-bedroom suites are better.

We staid in this hotel second time , first in 2022 and second in 2023. Stuff is very friendly and breakfasts are very delicious ( not traditional European, but kenyan with indian touch) So far no complaints, only positive feelings, sincerely recommended.

all is fine Although..... we lived in a big suite with a kitchen. No kitchens stuff, no oven, no pans, so probably its better to reorganize this part, because we couldn't use the it ( didn't need too). For families with kids will be an disadvantage, i suppose.

Perfect location, easy uber availability, near 2 big malls safe area, excellent breakfast. Was provided a small pot for making tea on cooker, on request. Thanks for that.

The flooring in the toilets and room is very slippery Had a full kitchen but no utensils provided in the executive suite room. On asking was told that cooking is not allowed.

Valentine checked me in, she upgraded my room to executive suite. Thank you Valentine you made my stay super comfy ❤. Staff were very helpful , food was delicious. I can't wait to come back.

Nothing.

The Apartment was specious. we booked 2 bedroom apartment. the location is amazing and walking distance to malls. The area is secure so is facility. The apartment has all facilities including kitchen. 2 big size bathroom and living room.

There is nothing dislike except for few minors thing. The breakfast has very limited options. it could have be much better.

An older but well maintained hotel with a nice garden and pool right across from Sarit Centre. I was lucky enough to be upgraded to a suite which was really a large one bedded apartment with kitchen, lounge and balcony and was most comfortable

Breakfast was exceptional. The staff was helpful and friendly. The rooms were super comfortable - loved the beds and the balcony, especially. Enjoyed getting a massage at the spa.

Only thing I can think of is a recommendation that the pool be cleaned with more frequency, though I know it's hard with so much vegetation around.

Breakfast can become better and also their Indian Cuisine. otherwise I enjoyed their food. Room service was excellent and staff were fab. Front office was exceptional and great and really helped me.