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+1-833-728-2041590 reviews
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$300Westlands Road, Nairobi, 00101, Kenya
Reservations:
+1-833-728-2041590 reviews
1/60
Pet Friendly
Restaurant
Free Private Parking
Free wifi
Room service
Meeting/Banquet facilities
Spa
Bar
Welcome to the Joy Palace Hotel, where your Nairobi adventure begins! Nestled just 1.4mi from the bustling city center on Westlands Road, this vibrant hotel combines comfort and luxury with the charm of a home away from home. Perfect for every type of traveler, the Joy Palace boasts an array of delightful amenities – from a relaxing spa to a sun deck perfect for soaking up the Kenyan sun. Our pet-friendly policy means your furry friends can join the fun too!
Dive into an array of culinary delights at our restaurant, or unwind at the bar after a day of exploration. With over 590 glowing reviews, our guests rave about the relaxing soundproof rooms, 24-hour front desk service, and the amazing views from our terrace. Keep connected with free Wi-Fi throughout the hotel, and if you’re planning an event, our meeting and banquet facilities are here to cater to your needs without any extra charges. And for those needing a shuttle service, we’ve got you covered – just let us know!
At the Joy Palace Hotel, we pride ourselves on making your stay as enjoyable as possible. The family-friendly atmosphere means kids can enjoy special meals, and for those planning adventures outside the hotel, our tour desk is at your service. When you’re ready to explore Nairobi, you’ll find everything right at your fingertips. Join us at the Joy Palace, where comfort meets convenience, starting from just $100 a night!
As you settle in at the Joy Palace Hotel, prepare yourself for an unforgettable culinary journey! Our signature dining venue, Joy Restaurant, serves up an incredible mix of African and American cuisine in a family-friendly environment. Whether you're in the mood for a hearty traditional dish or a modern gourmet delight, our team of talented chefs has something to tantalize your taste buds. With a romantic ambiance perfect for couples and a vibrant, cheerful setting for families, every meal at Joy Restaurant becomes a memorable experience. And don’t forget to pair your meal with a refreshing cocktail or an adventurous beverage from our bar – the perfect cap to an exciting day in Nairobi!
When it’s time to explore, you’re in for a treat! The location of the Joy Palace Hotel couldn’t be more ideal for adventure seekers. With a tour desk on-site, you can easily craft your perfect itinerary, filled with all the exciting attractions Nairobi has to offer—from the wild wonders of Nairobi National Park to the rich heritage found in the Karen Blixen Museum. Not to mention the shopping at Sarit Centre or the captivating artisan-filled markets close by. Whether you’re a thrill-seeker or a culture enthusiast, the vibrant heart of Nairobi awaits you right outside your door.
After a day of exploration, return to the Joy Palace to recharge in one of our soundproof rooms, where tranquility reigns. Our carefully designed spaces ensure that you can unwind and get the rest you need for another day of adventure. And if you’re traveling with little ones or furry friends, we’ve ensured all the comforts for a family-friendly experience that everyone will cherish. So come and bring your spirit for adventure and enjoyment – at Joy Palace Hotel, every visit promises to be filled with delightful memories!
Closest airports
Nairobi Wilson Airport
3.9miJomo Kenyatta International Airport
9.4miPet Friendly
Restaurant
Free Private Parking
Free wifi
Room service
Meeting/Banquet facilities
Spa
Bar
Sun deck
Tour desk
Parking On Site
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
View
Extra long beds (> 6.5 ft)
Free toiletries
Show 7 photos
Deluxe
Balcony
Flat-screen TV
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Show 6 photos
Standard
Balcony
Flat-screen TV
+
More details
Show 16 photos
Superior
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
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Show 9 photos
Standard 2 Beds
Balcony
Flat-screen TV
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7.5
590 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇩🇪
Constanza
8.2
February 2024
Location was good. The staff was very friendly and helpful, many thanks to one of the housekeeper who washed a few clothes I gave her in record time, I was leaving the next day and she did everything possible to deliver to reception before my departure time before 7 am Personnel from reception and restaurant very friendly and willing to help and answer questions. One of the girls from the restaurant agreed to feed the cats living in the restaurant courtyard with the cat food I brought them, thanks for that! The room was clean and located in a more quiet side, not right on top of the music from the restaurant so that was appreciated. My breakfast was packed to go on my departure day, as I left before 7 am. Quickly solved problems, the night before the bedroom light bulb stopped working so they quickly sent someone to fix it.
No air conditioning, the room was very hot. Thankfully the housekeeper brought a fan that helped. The shower curtain could be replaced, it had a lot of mould stains on it and looked overall very old. Could be easily replaced or even washed with bleach. The toilet cistern had problems. Every time I flushed it, the water was keep running, having to press the flushing button again, sometimes taking more time and effort to stop the running water, needs definitely a fixing. The bedlinen had small stains and a cigar burnt, small but still noticeable. Small details easily fixable help to make a better impression!
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Alexander
9.1
October 2023
We enjoyed our short stay in this hotel! It is clean, well located and at affordable price. There is a nice cosy restaurant-bar just next door to the hotel with very tasty african food and excellent drinks at affordable price, and good music. Staff is very friendly and helpful! Socket adapters are provided.
Noise from outside, absence of hangers for the towels were for some discomfort. Lights in the room could be better too. But overall this hotel is good for a short stay, taking into account the affordable price. No problem.
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Rebecca
8.2
August 2023
Great Value for money, walking distance to nice places to eat, felt safe in area. Good security. Bed was comfy. Fan was good. Had extra blankets as got cold in the night. Staff were very polite and helpful. Brought breakfast to my room as had early check out for safari. I stayed here as close to safari company for pick up. Meant didn't have the crazy traffic in the morning.
No tea/coffee making facility in room, I landed late after long haul flight, and wanting a drink. Did supply water, but wanted a hot drink. Also as a sat night, music from across road was loud. Good it you wanted to party, not so great if you need a good night sleep. I had earplugs, so I slept OK.
🇰🇪
Esther
9.1
July 2023
The staff were polite and courtesy, the helped me with my lagguage to my room, they explained everything needed to know about the room and the services offered. The room was clean and very organised. The bed was comfortable, the sitting area had good lighting where I was able to get work done. There was hot water in the shower which I appreciated. Its location is convenient as there is easy access to the highway. The ambience is also good. You get good value for your money, would highly recommend.
The only problem I encountered was noise that came from the restaurant. However, the staff explained to me that it was due to the Karoeke they host every Thursday. They also explained that they were fully booked that is why I got that room but on normal occasions they wouldn't give that room out because they are aware of the noise disturbance.
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Shabaan
10
September 2023
I mean for the amount that you pay to stay here in the heart of Westlands walking distance to the malls and famous clubs/restaurants, this is a very very good deal. There are inconveniences here and there but again you get what you pay for and hence I am rating this as Exceptional (10/10). I also really enjoyed how secure the place was and the staff was very friendly and acommodating
Again for the amount you pay, you need to overlook the inconveniences but here are some: 1) hot water was hard to get 2) club next to the hotel so quite loud
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Adnan
9.1
February 2023
The hotel provided excellent services compared to the cost. It provides you with basic things, but It was totally worth it as it's very affordable. The hotel wasn't a fancy one with a lot of amenities to offer, but they also charge you less compared to other nearby ones. It was very neat and clean with a quite wonderful and very helpful staff. The location is perfect, with multiple restaurants and shops nearby, and a great access to Uber and other ride hailing services.
The breakfast was very basic, the same thing everyday, which could be improved by adding variety.
🇷🇼
Christine
8.2
April 2024
Joy Palace is always good and my go-to place to stay in Nairobi. Preferable to staying with rather than taking up friends' offers of staying with them.
This time round the restaurant was closed for refurbishment so anything involving food or drink meant going next door to Pride Inn. No hassle and a change of scene.
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Rawad
8.2
January 2024
Great location. Room with bed, desk, and bathroom/shower. Comfortable bed. Friendly staff! Definitely recommended.
Not very soundproof, music from nearby resto/bar or people talking loudly could be heard with windows closed, BUT the music does stop in the evening so it did not affect my sleep. Bathroom window handle was broken. Walls could be cleaned (a couple of dead mosquitoes hanging).
🇸🇴
Eman
8.2
July 2023
The location is so close to many restaurants and shopping malls like Westgate and Sarit Center. The wifi was not that much reachable to my room but the staff members offered to change the room and a place where to set and connect with good internet. Overall it was really nice and I would recommend this place for another visit and for others.
It was a little bit noisy from the nearby bar/restaurants during the weekend and the wifi was not that reachable/fast.
🇺🇬
Patrick
10
January 2024
The most selling point for this hotel is their location and affordability. close to so many malls and happening place. And the price u pay for them is rediculously cheap compared to other hotels in westland. My 3rd time to stay here and God willing, they will be a 4th, 5th and 10th time INSHALLAH.
Hotel and Rest't being under different managment. So u cant really bargain on food and breakfast.
Attractions
Nairobi National Museum
0.9miAugust 7th Memorial Park
1.5miJamia Mosque
1.6miKenya National Archives
1.9miKenyatta International Convention Centre
2miSheldrick Wildlife Trust
2.5miKibera
3.8miNairobi National Park
5miBomas of Kenya
5.5miUhuru Gardens Memorial Park
6miGiraffe Centre
8.6miKaren Blixen Museum
8.7miKazuri Beads Factory
8.9miGreat Rift Valley
20.1miAttractions
Nairobi National Museum
0.9miAugust 7th Memorial Park
1.5miJamia Mosque
1.6miKenya National Archives
1.9miKenyatta International Convention Centre
2miSheldrick Wildlife Trust
2.5miKibera
3.8miNairobi National Park
5miBomas of Kenya
5.5miUhuru Gardens Memorial Park
6miGiraffe Centre
8.6miKaren Blixen Museum
8.7miKazuri Beads Factory
8.9miGreat Rift Valley
20.1miAirports
Nairobi Wilson Airport
3.9miJomo Kenyatta International Airport
9.4miJoy Restaurant
Cuisines
Ambiances
Pet Friendly
Restaurant
Free Private Parking
Free wifi
Room service
Meeting/Banquet facilities
Spa
Bar
Sun deck
Tour desk
Parking On Site
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
View
Extra long beds (> 6.5 ft)
Free toiletries
Accessibility
Upper floors accessible by stairs only
Activities
Bar crawls
Karaoke
Nightclub/DJ
Pool table
Bathroom
Free toiletries
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Extra long beds (> 6.5 ft)
Linens
Wardrobe or closet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Evening entertainment
Food & Drink
Bar
Breakfast in the room
Fruit
Kids' meals
Packed lunches
Restaurant
Special diet meals (on request)
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Express check-in/out
Invoice provided
Tour desk
General
Designated smoking area
Family rooms
Hair/Beauty salon
Heating
Hypoallergenic room available
Non-smoking rooms
Pet Friendly
Room service
Smoke-free property
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Cleaning products
Living Area
Desk
Dining area
Media & Technology
Cable channels
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
BBQ facilities
Outdoor dining area
Outdoor furniture
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Room Amenities
Clothes rack
Fan
Iron
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Spa
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Shuttle service
View
City view
View
Pets are allowed on request. No extra charges.
WiFi is available in some hotel rooms and is free of charge.
There's no age requirement for check-in
Come and go whenever you want
Free private parking is available on site (reservation is needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 3 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
This property accepts cash only.
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