close to a noisy street. even at the 10th floor the traffic bothered me during the night. there was a winter blanket on top of the bed, maybe something lighter for end of June would be better.

It`s best breakfast so far in Istanbul. And the hotel staff is so welcoming and firendly. Especially Mrs Neslihan Fidan is very kind lady to do an excellent service forthe hotel guests. Mr Serhan also serve excellent and friendly. Thank you for the great experience. I will suggets all my friends who is gonna stay in Istanbul.

all is perfect!

Executive lounge was a bonus especially for us as a family where children could have snacks. And the cafe in the reception was excellent

Over all, it was good. However, if you have turned up late for breakfast they would not replenish some of the food. Since the hotel says breakfast open until 10:30 then all food should be available until that time. We were on floor 14, two floor up there was a restaurant where they had loud music until very late. We could hear it in our room, it made us quite tired because we could not sleep until they stopped it. And this was repeated every night.

Perfect reception, particularly Busra Hanim and other staff.

The housekeeping did not vacuum the floors, did not even clean the empty water bottles. But interestingly threw my daily care products (travel size moisturizers etc) which was awful. Nevertheless, due to my perfect overall experience, I tend to ignore her weakness.

Location near the shopping mall. The Manager of the hotel immediately resolved the problem during check in and arranged a new room for us. Very good breakfast. Very friendly, always with her smile the cleaning woman- Mrs. Meral.

Cleanliness of the room during check in.

We were greeting very well by receptionist staff Büsra who dealt with our needs smoothly- thank you! We later meet a lady called Humay who was excellent in meeting our needs and making our stay the best as possible. Would definitely consider going back! Location was great, opposite a shopping centre which makes it convenient.

Everything except the staff

The Staff was good, ready to assist and welcoming despite the pandemic. The room was tided every day and when the house keeper noticed we had a baby she placed extra water, towels etc. Very nice touch.

The baby bed. It was broken and no matress they just placed some blankets inside so it was not confortable for our baby and he slept with us on the bed. For a 5 stars hotel they should invest into at least a baby matress for more comfort. The access to the pool was not easy. Réservation, pay the disposable cap 3 euros! etc. Ok it’s pandemic but it’ s also a good excuse to make money. The pool water was EXTREMEMY COLD.

Very nice hotel. With friendly staff. My room had a view on the city.

Location is not good for tourist. Near this hotel only outlet, so if you staying there for Buisness it’s enough. If you are tourist it’s not the best location. Also some light in my room wasn’t working.

The valley parking guy is very terrible, rude and unprofessional. And in a 5-star hotel this is unacceptable.