Emergency accommodation following a vehicle breakdown. Checked in at 11pm and reception staff was amazing checking that I was ok (after waiting in -4 temperatures for over 6 hours waiting for recovery). The room was warm and a great size with all the commodities that you could need. The bed was super comfortable and I had a great night's sleep. The bathroom was clean and had soap and shampoo/body wash which was great as it was an unexpected stay and I didn't have anything with me. The shower was a good temperature and pressure. There were plenty of soft towels.

Nothing I didn't like!

Check in staff really helpful - two (there was a shift change) when I checked in and another in the morning. All great. I'd travelled from Seattle and Vancouver Island, had delays to a flight - I thought I might find somewhere to rest up for a night at a service station and was so grateful to find the DaysInn hotel - with a room available at 11:00pm. I slept for nine hours, refreshed for the last leg of my journey home. Absolutely met my need. The eleven clock time for checking out was helpful too - it meant I still had time for taking things slowly when I got up, could wash my hair etc., which really helped me feel a whole lot better setting out again.

All good.

Very clean, comfortable and welcoming. Good value for money.

I arrived the hotel at about 8pm, first I couldn’t find the location. So I called the hotel but no one picked. When I eventually found my way to the hotel, I met some people smoking at the entrance to the hotel. This also filled the reception with the smell of smoking that was a put off as I had my children with me and it also made me worried that the rooms would also be smelling of smoke. However, it was a huge relief when I got to the rooms and they were the opposite. Very clean, comfortable, welcoming and no smell at all of smoke.

Most of the staff were really friendly and extremely helpful.

I was granted a late checkout, but the cleaners didn't get the message and babmnged on my door two hours before I was due to leave...I was asleep at the time and when I woke up and answered the door, they were quite forceful and aggressive with me. The receptionist later apologised, but the cleaners hemselves didn't despite it being them that had failed to check the message book.

The location of the hotel to where I needed to go the next day was great. The staff were super friendly and were even really nice to my 4 year old who is often ignored.

Would have preferred it if the hotel had its own restaurant so I didn’t have to get fast food but beggers can’t be choosers and I chose the hotel as it was the cheapest one with good reviews.

Perfect for a business overnight stay. The room was huge. Bathroom/decor basic and little dated but clean and everything worked. Plenty of tea and coffee. Bed was really comfy. Staff very helpful. This hotel is located in a quiet motorway service area so it's next to Starbucks and a services shopping place, which is convenient

There was a little noise from outside, but it didn't wake me.. however, being on ground floor felt a bit unsafe as a single female traveller

Friendly, helpful staff. Crisp clean bedding, comfortable bed, peaceful and quiet, excellent controllable heating, spacious room, hot powerful shower, ample easy parking, food outlets next door, decent tea and coffee, kettle, fan if it gets too hot. Nice calming decor and ample soft lighting feels homely.

Very noisy bathroom extraction fan which must have failed bearings as it rattled excessively, but this went off a few minutes after switching off the bathroom light.

Crisp clean sheets, very comfortable bed, nice thick curtains, clean bathroom, nice mood lighting options, very helpful and friendly staff including domiciliary staff, easy close-by free parking, coffee (Costa or Starbucks not sure which) right outside, food outlets next door but expensive, quiet room despite being a motel, nice warm cosy room, ironing board and iron available and fan if it gets too hot, feels secure with CCTV.

Room was generally quiet but was near fire door in outside corridor which banged shut when new arrivals were going to their rooms through the night. Could do with a rubber strip or draft excluding sponge strip to dampen the door closing against the frame. Otherwise very peaceful and comfortable room and stay.

Decent room and surprisingly quiet. Staff were pleasant.

The hotel could do with a sign directing you in from the slipway. I missed it the first time round and went into the petrol station. There's no route back to the hotel from there, so I had to go back on the motorway, round a roundabout, back up the other side of the road, then another roundabout and back down the motorway to the slip road. That was annoying.

The ease of booking, the stay and the location of the hotel

This is solely personal issue due to both my husband's and my health, would be great if you had a couple of 100% disabled room with full wet room ( no bath at all and no tray or lip to shower with a possible shower seat and a red emergency call button to alert reception to a fall in the wet room. ) If possible a higher bed with a slightly better mattress on the bed. Although this would be more disabled friendly and more welcoming to your disabled visitors,