Very new and modern upper floor hotel. Great location and views. Excellent lighting, internet, USB outlets, high quality quality furnishings and design. Good location for historic Georgetown sightseeing and dining. Nice little gym and pool, very attractive lobby and dining area. We stayed in a one BR suite on the 19th floor.

A bit noisy from the street level discotheque during Ramadan. Immediate hotel area not too interesting but easy to get Grab transport.

My 2nd visit, the room is clean, spacious n strategic location

2nd visit n stil encounter rude customer service fr this hotel. The customer service were terrible. Really need to improve on manners. The staff who were at the front desk when checking out was really rude. I ask for an envelope for the tax invoice and she gave me an unpleasant look, no ‘thank you’ nor any goodbye n just put the envelope with a sour face. With working attitute like this she is nt qualified to be in this field. Photo attached of the rude staff

Room deco, firm comfortable beds, fluffy good pillows. The room smells clean and brightly lit. The shower was excellent.

Hotel food not value for money. Very very small portion. Almost all food not available. The peach tea was tasteless. Not enough varieties in the menu.

Very lovely room, quiet and clean. Bathrooms same, well cleaned, hot relaxing water. Extremely nice lady at the reception. Location is just great - walking distance to everything in George town, including nice restaurants. We really enjoyed the place! Warning for everyone - if you (like us) noticed the Massage center right in front of the hotel - don't go there! Horrible place with unprofessional massage ladies and disgusting smelly massage rooms.

They have a reception on 20th floor, which is fine for check in, but when you are in a rush to get to the airport, it's not really okey to get to 20th floor first and then down when elevators are quite slow and busy. It will be better to allow people to leave the keys down at the security desk, there is no mini bar to check the rooms before departure. Breakfast is average and starting to be annoying on 3rd day.

The room we were in first had a few issues with the bathroom being wet as the drain seemed to be clogged and the fan not functioning, along with not being the cleanest in general. We let staff know and they immediately offered to move us to another room which was functioning well and had a pleasant stay there. So staff are great (special thanks to Vino), happy to help and up for a nice chat. Rooftop pool was nice for a cool down.

Sound travels through hallways and rooms so quite noisy at times, as well as a few fellow guests who would let their children run wild at the pool area, which didn't make for a comfortable relaxing stay up there unfortunately.

Value for money. Clean. Nice swimming pool.

The wifi was unstable. Bed was too soft for my liking.

We had lovely stay in OZO. We particularly enjoyed the breakfast. 1. All the kitchen staffs, Chef Aaron and Suman, both booked all the clients well, including us, they are very concerned to make the clients feeling comfortable. They are proud of what they do, and they were very pleased when we expressed our happiness with their work. 2. Everyone in the service team, (sorry, I only got two names, Zul and Sevajul, but I'm sure that it's not difficult for you to find out other staffs' name for the two mornings when we were there.) are all working so hard, as soon as we finished a course, they will quickly came to picking up our used plates, etc, and they were so gentle and we can tell they were trying not to disturb us. When they saw someone dropped some food on the floor, they quickly came to clean it. 3. The food is so lovely. We were born in China, but living in UK for nearly 49 years, we could find the best food suitable for both east and west. 4. The environment, the layout of the kitchen, is very logical, and we don't need to walk far away, and it gave us a kind of home feeling. 5. The interaction between the team members are very friendly. They are very kind, polite and professional, which is not a easy balance to keep, but they did it perfectly! 6. You must have a very good manager. One morning, I noticed a tall gentleman in a suite, came to talk to the service staffs, touching and moving the coffee machine. It seems he's doing some quality control of something. 7. We enjoyed the beautiful view from our room a lot. All the staffs hard work, actually representing the hotel and the country, at the end of the day, clients would just remember OZO is a lovely hotel, and Panang is a lovely city, Malaysia is a lovely country. If we come to Panang again, we would like to stay in OZO! THANK YOU VERY MUCH TO EVERYONE! Lots of love, Stephen and Monica

Just keep up all the good work! Like everything.

OZO Hotel is fantastic. The rooms, facilities, amenities, parking are very convinient. Pool are located at the highest floor and the view is spectacular. The pool is quite huge. Facilities around the hotel are well maintained. The staffs are very friendly and helpful, from the security for guest to park the car, the receptionist and housekeepings are very helpful during my stay. Not to forget, Mr Pavi from the front desk is really nice to us, he make sure that we are satisfied with our room according to our special request. He is so helpful and provides us all the information we needed. Thank you so much guys, will always come back to OZO whenever im in Penang. Recommended!

Nothing, everything are perfect to my eyes.

The hotel was well placed to visit old town , the staff were pleasant and helpful and the rooms were clean and spacious. The rooftop pool was lovely. Taxi so cheap with Grab you can book easily and get to so many good restaurants. Try D’Dabor Malaysian restaurant they staff very pleasant and food very tasty.

The noise from other rooms , you can even hear next door snoring. Light grey furniture in room badly stained. Our shower head kept moving and growing up to ceiling, they tried to fix but still was not great. All these are minor things and easily fixed. Overall good stay

The beds!! Oh my goodness, after a long day walking around the beds were heavenly. I’ve never slept in a bed so comfortable before. The hotel was in a great location too.

The pool could’ve been slightly cleaner but it was still pleasant enough. The rooms were tidied beautifully everyday, apart from the cups and glasses. I even left my dirty cups and glasses on the floor so the cleaner would know to change them and I found them next to the sink in my bathroom. They had clearly been washed by hand in my bathroom sink which I don’t find acceptable. On arrival 1 cup and 1 glass was already not clean. This is my only negative for this hotel. Overall it was fantastic!