Urban H Hotel offers great value with clean rooms, friendly staff, and a prime location. Staff were fantastic - they changed room for me when I feedback that the air conditioning was not working.

I don’t expect the walls to be fully sound proof, given the price point. However, oftentimes the sound of doors slamming adversely affected my sleep. One of the nights, there was a group who checked in at midnight… omg the noise was relentless! Urban H Hotel may want to look into door felt pads or strips to soften the noise.

1. room 104 (1 queen bed and 1 single bed) is very spacious. 2. the bathroom is spotless 3. the bed was so comfy and fresh 4. water pressure is the best (the room is at level 1) 5. free multilevel car park area

1. I really hate the smell of cigarette smoke. It makes me sick. it happens around 10 pm, I'm not sure from where the smell coming in but I assume the other guests smoke in the escalator area. hope the hotel management can handle this problem.

Staff at the counter were very well prepared, friendly, and helpful. I did not have to wait long at all to check in - went to the counter, passed my IC, paid my deposit, and got the room cards straight away. A refreshing change from other hotels I’ve been to where we’ve had to wait for them to check our booking in the system, etc. Nice that they had their own parking too esp. in crowded Penang.

The TV signal went on and off so I was left to find my own entertainment on my phone. Thankfully the wifi was okay. Also a laundry bag would have been really helpful.

Extremely friendly and helpful staff. Hostel has little treats that make your stay even better.

The rooms are very spacious. The hotel is either new or recently furbished, so everything is sparkling clean. It's on a rather quiet street of the town so the area is really peaceful and calm. Yet there are many small coffee shops and restaurants around.

Hotel management needs to work on making the rooms soundproofed. You can hear the people in the next room or in the lobby.

Quite new and clean. The lobby is good. Right hand side of the main entrance. The staff will call you before your arrival to confirm on the arriving time. During the stay, very responsive to the issues such as carpark and item replenishment. Very easy to get a parking as they have own parking lot. The parking is free of charge, just approached the staff for the payment will do. The room is quite acceptable as well. Quite comfy. Tv doesn’t really good😂 bring own laptop or hdmi cable for own shows😂

We would like to express our gratitude to Ms Ming and Goh for their excellent service and hospitality. We are very touched with their professionalism throughout our stay. They even guided us on places to visit and eatery. Vimal and family- Kuala Lumpur

1. Towels were smelly 2. Insufficient supply of mineral water bottle 3. Water flowing from shower to the main sink

Location is good for me and my family. It's not in the busy area of georgetown so its quiet and not crowded but also chulia, armenian, and other tourist areas are within walking distance (~1 km). the service from the staff is excellent, even the building security was very helpful when we checked out at 3 am to catch our flight. the hotel is a good option for families traveling to georgetown on a budget but would still appreciate decent accommodation.

the bathroom door's lock was loud so we'd wake up in the middle of the night when someone is using the toilet. the hotel is also in a shared building with workplace tenants so in the morning there's a line in using the lift because you're sharing it with the building employees. restaurant at the first floor also has weird operating hours so we didn't get a chance to use our 10% discount from the hotel.

Ample parking space, was the important thing why I tried this place. Room wifi was good, room itself was also good, clean, enough toiletries and have kettle, fridge and a safe. Across from the hotel there are a number of eateries so it was convenient. There was also a convenience store nearby if need anything else. Peaceful, quiet environment so it is good when coming to stay for work. There's a gym too which was good.

A bit troublesome to have to look for the person to provide voucher for the free parking every morning as the person often not at desk.

The room is spacious. Helpful staff.

Room need maintenance .We were at room 218, the aircon is not working properly . The reception change our room to 118, shower drain is clogged so water overflow out to toilet area. We reported it to the reception before we go out for the day and when we return the problem has been fixed.