I love the ambience of the hotel, I interest with the restaurant also. I enjoy the room with its decoration that gave us jetty situation. The room was also have good facilities included iron and hair dryer, except the TV because channels is limited. The location is good because near to the jetty, kopitiam and armenian street.

At first, when we arrived and want to check-in, the recepsionist did not give us clear information about the room, I had to back and forth to find my room. Sometimes, I could hear people who walked away around the hallway, but it was minor.

It was great to stay in a renovated/remodelled long house in Penang. Enjoyed the cultural history of this building. Our studio room with the loft bedroom was clean, comfortable & in good location for exploring George Town. It was handy having two street entrances, easy walking distance to restaurants, cafes & shops.The stairs were a bit of a challenge, but also did us a favour with helping to build up our legs for all the walking we did do.

We had dinner one night of our 5 night stay at the RARE Heritage House & the communication from the waiter was not good. It was a set menu, but his explanation of that was extremely confusing. It took a little bit of a shine off our dining experience. The food though was very nice & beautifully presented.

I picked this hotel for its location and it did not disappoint. The heat made being close distance to center of Penang important and it was a perfect location. Near the center , lots of restaurants and cafes and the clan jetties. I also liked that it was an old colonial building restored. Initially my room was on the ground floor and it was very small, had a leaking hose in bathroom and near the kitchen I had seem some bugs, although the kitchen did look clean when I looked in. I asked to be moved to a different room. They moved me upstairs to 2nd floor and it was much roomier and with more sunlight and I was happy with that. The air conditioner and Wifi worked well too and it was nice having a small fridge.

Love every bit of this hotel from the design to everything. I chose the duplex type and not regret at all. The bed and pillows are comfortable, had a good sleep. The cleanliness are at the top, kudos to the housekeeping team. A guy staff (night shift i guess) was quite friendly and he helped me in terms of the luggage transfer and also the parking lot. He also assist in whatever we requested to. Thanks to him. Will come back to stay in here again next time.

Just need to service the air cond at the loft area as it aint cold like the below one

Location: Hotel is conveniently located in Penang and very near good cafés so you're always within reach for your caffeine fix. Room: Room is spacious and the bed is comfortable Design: Lighting in the room is a bit dark but overall, the hotel is well designed.

Staff Availability: There were no staff around when we tried to check in at 2pm so we had to go for lunch with our luggages TV: TV offers local channel and will be better if it has access to YouTube or allow us to cast from our phones.

Great location, only a short distance from Armenian Street. Bed was comfortable, and the shower was great. The property also had a convenient back entrance so you could avoid the restaurant staff prepping in the hallway.

Bed was too large for the already small room, and the tv was positioned at the foot of the bed so you had to walk sideways to get to the other side of the room. Walls were a little thin.

The room was beautifully decorated. And the facilities were wonderful, the safety of the entrances added extra comfort. And it was in a fantastic location which was easy walking distance to many attractions.

The key to the door was a bit tricky to get out on occasion as it would sometimes jam but aside from that there was next to nothing wrong with our stay.

Amazing location! Walking distance to so many good places to eat. Amazing amazing location. Would definitely stay here again. Room was big as it was a loft. It was very clean. Shower was so so good especially after touring Georgetown on foot. The water pressure is strong. Much better than other hotels I've stayed in (im looking at you double tree by Hilton).

For the price i paid, there's nothing that i dont like. Maybe the lack of elevator for disabled people. Thats all.

The hotel is well maintained and clean. The staff is organized. There is a cute wine bar restaurant connected to the hotel. The staff is friendly. Exellent value for the price.

The rooms were a bit dark and the bed a bit hard. They could improve the garden atriums between the buildings.

location was fantastic. the duplex suite i had was comfortable, the wifi was working, the bed was super comfortable and air-conditioning was working well. for this price? amazing.

the ventilation of the toilet was maybe the glaring weakness. maybe a dehumidifier or something would help.