Location was great. Walking distance to old town. Close to hawker centres. Clean place. Was a big room which was amazing. Filtered water machine outside rooms was convenient. Pool was amazing though their floor tiles were super slippery

Place looked a bit tired. Light switches were confusing re switch to light, and there were lots of lights... wrote to hotel prior to arrival re beds/sofa bed- cot was prepared but sofa bed linen and blanket were not. And not enough towels. Too late in the night to call as we arrived late. Breakfast wasn't too bad but nothing amazing. Confusing for the concierge, hotel rooms and breakfast place to be all in different buildings.

The hotel is new and modern, and everything is very clean. The beds were comfortable and the room (deluxe suite) spacious. Everything we needed was provided. All the staff were very friendly and keen to accommodate any requests. I think that the hotel is a great base for exploring George Town, with the old town, the street art, and many good restaurants within walking distance. There is also a shopping mall directly opposite the hotel, which is convenient. There is an infinity swimming pool on the 14th floor which offers good views of the city.

Large suite with lots of space. Friendly and helpful staff. Accommodations were clean and comfortable, especially the bed. Good facilities such as an infinity pool with see-through bottom on on end sitting 14 floors high and a good workout gym. There was also a water purification unit with hot and cold water to refill your water bottles.

At night there is entertainment music playing behind the building from a night-club restaurant that lasts from sun down to about 12 midnight every night, which can be bothersome, as it is heard through the rooms even at high floors.

1) Excellent location. 2) Staff especially front desk are responsive, helpful and courteous. 3) By and large a clean hotel. 4) Razzle Suite is more suitable for adults than families

Although the hotel meets our expectations, the following could be improved: 1) The Master en-suite is a good size bathroom but the second bedroom and bathroom are rather small. 2) There’s no window in the Masterbedroom. 3) More space and hangers in the bedroom and bathroom to hang clothes. 4) Provision of more face and hand towels, toilet rolls, cutlery, bowls and plates would be appreciated. 5) Bathroom mat was forgotten for two days.

Excellent staff from reception to the concierge. Location of the hotel was perfect within walking distance to all the eating and sights in Georgetown. Room fittings were new excellent bed and shower.

None!

Location was good . Central of Georgetown, and no issue of moving around, if one doesn't mind walking. The staff was definitely very friendly and helpful. Love the room and also the services provided.

Need to inform ahead those driving to the hotel that the auto parking can't fit certain size vehicles. Have better rain cover for us staying at the block where the suite were, as it was raining and no propeor cover in between the reception area to the lift lobby. I stayed at the Level 3 and the noise from the Noordin Street Food Paradise was disturbing at late night.

The room is spacious and suitable for small family like mine. Bed and pillows are really cosy. Location is ideal. Near to all eateries and tourist spots. Enjoyed our 4 days stay there. Our parking guide cum concierge En. Neezam and two other gentlement were very helpful and friendly.

The coffee maker didnt work. The room tv froze after switching on. Hotel technician arrived immediately after notifiying front desk. Superb service. Wall paper under the curtain in the living room was badly torn. All minor issues.

the room is spacious and clean

the automated carpark is troublesome. I had to wait for about 20 mins to park my car as one of the doors were stuck. when I collected my car during check out, my alarm was activated. I suspected that the alarm was activated throughout the night and nobody was aware. luckily the battery was still functioning for me to travel home. it was also troublesome when going out as I need to go to the lobby to validate my card, then to the auto pay machine and then to the automated carpark gate to scan before I could get my car.

Walking distance to Chowastra, street food, and the old shopping areas which I love - Pragin Mall, GAMA. Great Dosa/Prata eatery in the row of shophouses just in front; same for massage spa. All staff we encountered were friendly and professional. Room and beds were very comfortable. Price was very competitive with other similar hotels. Also we appreciated the many comfortable seating at the very nice lobby while we waited for our Grab rides. Would have happily stayed a few more days if we could. We hope to be back again.

Pool area has limited pool chairs and can get crowded around 3pm. Other times we went were fine.

Very big comfortable room. Great view of Komtar New Year's eve fire works. Staff were very helpful.

A restaurant/cafe option would have been nice. Also small laundrette option available but not serviced.