Location to where I need to work.

Location, to engage Grab services. There seems to be some confusion pertaining to the pick up point. My last stay there I booked a Grab car from the lobby and the car waited for me in front of St Giles lobby. I called him he said he has arrived, I walked out and I dont see his car. He cancelled my booking and noted as No Show and Grab fined me RM3.00 for not showing up. I am sure I am not the only one with this problem. Rm3 is not a big deal, but then .... Grab is accusing me of No Show and that this can be difficult for me to book Grab in the future.

I like the location, i like the surrounding environment which now looks respectable. The room is adequate for my stay. I like working hot showers and good, clean toilet amenities so please prioritise them always. Free wifi is useful. I have stayed here 3X this year !!

I was wondering if there could be more sitting areas outside or near the entrance. Sometimes when you wait for Grab, the inside can be full.

Very central location , ease of pick-up and drop-off ( on the St Giles hotel side) , stone throw away from Penang famous eateries , convenient shops

Entrance on CITITEL lobby side not prominent , narrow lobby , narrow room , pick-up and drop-off from this side is inconvenient . Road leading to this lobby is one-way - hence transportation need to make a big round to re -approach this lobby

Staff was friendly, especially Megha at the St. Giles Coffee House for breakfast. Likewise for housekeeping and laundry staff. Everything in the room works perfectly. Automated car park entry / exit was a breeze.

Maybe the size of the room is quite small and needs better soundproofing. Next door guests' extracurricular activities can be heard quite clearly.

- Price: Okayla ~ - Receptionist/Hotel Staff: Good! - Location: Easy to be reached. - Parking is convenience, just bring your parking tix to the receptionist. - I read a notice on a door, if check-in after 9pm, need to get in the hotel using the other hotel's entrance. - Room is nice but a lil small, bed is comfy, tv was functioning well (but aircond's temperature took some times to be cool). Overall, okay. Thanks for the stay!

New room new bedsheet, air con and car park. I would said this is best for TOURSIST hotel as it is city centre with many Muslim/halal food store nearby. For non halal food you will need to RUN ACROSS the street to opposite Jen hotel and walk another 10 minutes for Chinese food. There is another Chinese coffee shop selling local laksa at the left hand side of ST. Wimbley main entrance (Very old Chinese coffee Shop and shop name NEW LIFE which is very cheap and taste good). (Cititel Express used St WImbley main lobby for checking in service as well as car park entrance. Basically the main entrance of Cititel Express is closed). For Muslim brothers & sisters- walking distance you will get many halal mamak store nearby- 5 minutes walking left or right. Big shopping centre Komtar is just opposite but need to RUN across the street or walk far away for proper walking path with traffic light. Good choice

room too tight, if seating on chair with PC, cannot pass through, should have another two foot wider space. always will fell down because of the chair. working table very small. INTERNET is very poor and break off almost every minutes sometimes.

The staff was really nice! Everyone! And since you enter in, there is a good smell spreading in the air. The room, the toilet, the towels were all clean. You can also leave your luggage after your check-out and come back later if you want to visit something else in the city.

It's better to take the grab car to go to the city center if you don't want to walk.

Great location, walking distance to lots of popular food spots and cafes. Staff were attentive, friendly, and quick to respond to needs. Rooms were clean and comfy even though there were signs of age (ripped curtain or carpet corners).

The walls are a bit thin, so you'll hear guests from neighbouring rooms or housekeeping, if they're in the corridor.

The staff are very friendly and helpful. I requested early check in and the hotel staff were able to help me to the request. The location is good. It is a quiet environment yet very accessible to most of the attractions and eating places.

Nil.

The location of the hotel is spot on. My room have a seaview which is nice. Staff is efficient, friendly and accommodating. Plenty of hotel parking space which is great because this is in the heart of Georgetown where parking space is scarce.

Late night, some guests like to chat at hotel corridor which is loud and disturbing my sleeping.