- Pool are is quite nice and service was great - The beach was beautiful, although there were not lounge chairs, sun bed or anywhere to be. No service either - Breakfast is served until noon - Staff was super kind at the end of the trip and gave us the hospitality room after checkout

- Food was not great, too expensive for what you get - The hotel was basically empty and they could not give us the room before 3 pm since they had to clean it, I´m 7 months pregnant and ask for this in advance so we could rest - We had to ask for wifi password, to know schedule for breakfast... for a 5 star hotel staff and support when arrived was quite poor

Staff and property are exceptional. This is the second time we have stayed there and can’t wait to return. COVID-19 protocols were top notch.

Americans that did not follow the mask required in public place rules. Yes, I am American and I apologize for my idiot brethren.

beautiful location and very quiet. staff were so helpful especially one bellboy, Ramon Humberto Ramirez. He always went out of his way to help with anything you needed, directions, maps etc. It is individuals like Ramon that you remember from a trip.

location a bit far from the malecon so you needed a car or taxi. The menu for the restaurants was so limited, room service was the same menu as the restaurant for lunch and dinner. almost forced you to look elsewhere

I have been going to this resort for 7 years. now that I am retiring I will be going there more frequently. The staff are the best I have ever experienced, and I have traveled worldwide

they are currently upgrading the property so it can be a little bit noisy. but they should be done soon

The hotel was very nice, the room was clean and overlooked the marina, which was a nice view. The bed was comfortable and the pillows weren't bad. The pool area is a nice place to relax and order food and drinks (the pool chairs were not very comfy). The staff was very nice. I would recommend this hotel to friends. It was really nice being able to walk to the marina restaurant and shops nearby.

The food was pretty good, but it looked like the lunch and dinner menus were the same even though there was a different restaurant for dinner.

the beach was wonderful and pool was amazing, restaurants were all great we had a great selection of things to do and everything went as plan. the staff gave us good tips on new location beaches we should see.

it would be a good idea to have a near by car wash or just a simple car wash maybe interior only, renting a car to go to the beach can be messy and we had no time to find a reliable car wash. a staff helped us out on washing the interior the night before are flight.

The view from the lobby is gorgeous. The staff is very welcoming, greeted us with a cold beer and water! The American Breakfast was really nice.

Lots of steps up and down to the pool. No ocean view rooms because they're being remodeled. There is no jacuzzi or ocean view at the pool (you must pay $60 extra each to go to the beach club to enjoy the Jacuzzi and beach.

I love this place! They make you feel like you belong! Great A/C. Beautiful art work as you walk in. Friendly service. Every time I wakes on to the property, they offered me a bottle of water. They conveniently drove me and my friends to the Beach Club Pool and to several restaurants on the property.

Rooms are comfortable

SSI was under construction 🚧 ,and there was an hurricane 🌀 coming so no beach club even though the weather was fine ! No spa appointments available

Beautiful property and a short ride to the Malecon for $150 pesos. The staff is amazing and kind. These restaurants at the marina are excellent. For $25 a day you can use the incredible facilities next door at the Blue Cortez Beach Club.

No refrigerators in the room. No shop to buy snacks or water.