Situated in an authentic neighborhood ( not many left) on the hillside above the main plaza and cathedral means amazing views and sunsets and just a 2-3 walk down stairs to the centre of everything. Great location! Finally, a hotel with old style values, lovely linens, turn down with handmade chocolates, the ability to have meals anywhere on the property, antique silverware… all the old worlde details that make it so unique. Everything spotless with immaculate gardens. Staff are a joy! Kind, attentive and pour a mean margarita! Pools are pristine and quiet, hard to believe you are in the centre of a bustling tourist town.

The food experience was not great. Breakfast was fine with fresh cut fruit and juice etc but both the lunch and dinner were a little lacking. We did not have dinner in the main restaurant but the live mariachi music ( that we could hear) made up for any inadequacies

Wonderful quality accommodation and dining experience. Friendly staff. Beautiful gardens, swimming pools and antiques to admire.

House guests would drink in the pool with loud conversation and music playing. Restaurant tipping was not transparent, the bill you sign for is different to what is charged to your room (after you have tipped staff in cash). Suggest the menu needs to note that 20% gratuity is added to all restaurant bills. Concierge/reception were empowered to fix up the issue which we appreciated.

the property is beautiful, well maintained and very peaceful. it’s like an oasis in the middle of the city. great breakfast brought to our room.

nothing not to like. be prepared for lots of stairs within the property. if you’re walking in the area, be ready for a hike! we enjoyed it but it can be difficult and sweaty! we’re in great shape and it was still a workout although streets and area is beautiful.

Charming hacienda that felt like we were visiting Old Mexico. Staff is excellent and attentive. Food was fantastic and the location is excellent.

We loved the property.

An unexpected surprise awaits as you open the door of the Hacienda and are drawn into another world with unexpected and delightful surprises around every turn! It is unique, quaint and lovely all at the same time. Staff is superb, waiting to accommodate your every need!

The option of Firmer Pillows and a little softer mattress

Exquisite destination. I wish we could have stayed longer. Everything exceeded my expectations and I'm looking forward to returning.

Bed was a little short, my feet stuck off the end. Our room was comfortable but the access was a little strange as we had to walk through the bar of the restaurant to get to it. I guess that comes with the experience of staying in an old Hacienda.

Everything about this hotel was wonderful. I can't say enough about how helpful and friendly the entire staff was, especially at the front desk. We can't wait to return next year.

This property is one-of-a kind. Not your standard uniform hotel . Each room and outdoor space is unique, like stepping back in time to old Mexico. The attention to detail and decor has made the various outdoor and indoor spaces of this romantic property a delight to the senses, from the three small pools, to the gorgeous and delicious “rooftop” fine-dining restaurant, to the inviting courtyards that beckon you to linger a little longer...this property is sure to delight. The staff is attentive and professional and the cleanliness is top-notch.

Our “Garden” room, though stunning, with a nice king bed, is located next to the restaurant and can be quite loud in the evenings. The staff kindly offered to give a us different room, however we LOVED the outdoor garden baconly from our room too much to leave it. The restaurant closes at 10:30pm so sound after that was not an issue.

The staff and service were exceptional

Our room - in the front was extraordinarily loud at night

One of my favorite hotels ever!! The property is beautiful, private, welcoming, intimate and peaceful, the location is stellar, everyone who works at the hotel was friendly, helpful and professional. Incredible plant life, three different pools, a mariachi band at dinner, rooftop breakfast, the most comfortable beds, and architecture with a fascinating blend of historic and modern. The property used to be four separate "haciendas" that have merged into one, and each room is unique. You can see the ocean, city, and "Gringo Gulch/Isle Cuale) from almost anywhere on the property. Can't wait to return.

Everything was fantastic!