The setting of the hotel is idyllic, mature rich and tranquil. The food is excellent and the room was beautiful, clean and spacious.

I was disappointed with the jacuzzi ( it was the main reason for choosing the hotel as I really wanted a soak). It was by reservation only and wasn't too hot nor fully functional, jet wise. Still, the staff were gracias and accommodating. We enjoyed our stay, especially room service which cost the same as eating at the restaurant (while the food was awesome, I was a bit disappointed that the restaurant is located in the jungle rather than on the waterfront).

This hotel is really beautiful. They haven't overdeveloped the land so you have a feeling of being amongst nature which is very appealing to me.

Rooms were a little tired, could do with renovation compared to other aspects of the hotel. Had some issue with air con, the jetty was being stained so half of the loungers were not available to use which is pretty impactful as they use the lagoon front as a selling point. Our party had to split up to be able to each have somewhere to sit which wasn't great. Not enough shaded areas, the parts that were designated for shade had wide slate structures that didn't provide adequate shade.

Hands down this is the best hotel on the island! Better than some of the most expensive ones around! It has the most beautiful deck onto the lagoon. The staff is incredibly polite and very accommodating! The views from the terrace (with the tiny swimming pool) at the top of one of the buildings and the jacuzzi terrace in another one of the buildings are simply breathtaking! An absolutely incredible experience!

The food takes a bit longer than usual to prepare. But I know they were at full capacity when we were there!

Beautiful apartments in the middle of a jungle forest, calm and peaceful place. Despite the hotel being almost full, we barely saw any other guests.

There is the kitchenette in the apartment including a fridge and a stovetop, but no utensils so you can not cook nor eat (there is even no plates / cutlery). We really didn’t get an idea of why a kitchenette is there at all if you can’t use it. Given the place is quite remote and there is only one expensive restaurant on the ground, we see it as a missed opportunity to create a perfect place for extended stay.

restaurant, room, view, staff. great water pressure, ac works great, tv works, internet is available practically everywhere. roof top terrace views are gorgeous.

only one pitcher of water and no coffee in room. restaurant doesn’t open till 8 so whenever you need a drink or coffee you had no alternative. towels were terribly stiff and hard. very limited shade by the water. options for lounging by the lake we’re on deck with only two shaded spots on under trees surrounded by dirt and bugs. lacks a bit of ambiance and entertainment options. calling biking and hiking routes “trails” is a bit of stretch. they’re more paths in the woods for staff to get from one point to another.

Location and the fantastic view of the lagoon. Free material for SUP and canoying. The employees were very nice. Dinner was very good and tasty.

Towels with holes. They send me a message through whatsapp, booking and e-mail to do the check-out, 24 hours before the departure (kinda stalking). Perhaps it would be nicer to ask if we would like to extend our stay. Breakfast and lunch were eatable. Doesn't have cushions on the exterior chairs.

The location was ideal - on private property but an easy taxi or car ride to the the town of Bacalar. The facilities are lovely - ideal for a peaceful getaway on beautiful Bacalar. The staff were discrete and very helpful. It was a wonderful stay and we will definitely return

I was completely satisfied with my stay.

the location is amazing if you just want to chill. The beach area is beautiful and just a few steps from the houses seems very integrated into nature because every house is surrounded by trees the restaurant has amazing food

the prices at the restaurant were rather high and during our stay it was closed for 2 days. Would have been nice to get a little compensation the next day … like coffee for free or something… you kind of rely on the restaurant because there is nothing else in walking distance

The place is simply extraordinary, very calm and relaxing. The staff was very kind and helpful, even if sometimes felt they were a little bit understaffed. The food is delicious. We had a wonderful experience.

The main problem was connectivity. Wifi is non-existing for all purposes beyond plain whatsapp texts. Even the cable TV / netflix took impossibly long time to download a single episode. We didn't care because we did not come to Bacalar to watch series after all - but it can be an issue if you need to have a zoom meeting, download an archive or similar.

Breakfast was excellent. One of the best meals we had. Selection was great and the presentation, quality and delivery was fantastic. One of the best meals we had while in Mexico was at this hotel. The staff that works here is great. Very accommodating, friendly and always responsive.

Price of the rooms per night was a bit much. The place is very pretty and the location is incredible but for the amount of money charged per room is ridiculous.