144 reviews
From
$237Carretera Bacalar-Xtomoc, Bacalar, 77930, Mexico
144 reviews
1/72
From
$237Spa/Wellness packages
Outdoor swimming pool
Free Private Parking
Adults only
Free wifi
Air conditioning
Beach umbrellas
Beach chairs/Loungers
Welcome to Puerta del Cielo Hotel Origen, a luxurious 5-star retreat nestled in the beautiful city of Bacalar, Quintana Roo, Mexico. With a breathtaking ocean and lake view, this hotel offers an unforgettable experience for travelers seeking relaxation and tranquility.
Located just 1.7mi from the city center, Puerta del Cielo Hotel Origen is conveniently situated for exploring the vibrant streets and cultural attractions of Bacalar. Boasting 144 reviews, this hotel has received high praise from guests who have raved about the exceptional service and stunning surroundings.
Indulge in the numerous amenities available at Puerta del Cielo Hotel Origen, including spa/wellness packages, an outdoor swimming pool for a refreshing dip, and private parking. This adults-only oasis also offers free WiFi, air-conditioning, and a sun deck for soaking up the Mexican sun. Whether sipping cocktails at the bar, enjoying a meal at the on-site restaurant, or strolling through the beautiful garden, every moment at this hotel is designed to ensure a blissful stay.
Escape to paradise at Puerta del Cielo Hotel Origen and immerse yourself in the natural wonders of Bacalar. With its luxurious facilities, stunning views, and top-notch service, this hotel is the perfect choice for travelers seeking a memorable and indulgent getaway. The price for your stay starts from $237, offering exceptional value for a truly unforgettable experience.
After a refreshing swim in one of our outdoor pools, treat yourself to a delightful dining experience at Restaurante #1, located right on-site at Puerta del Cielo Hotel Origen. With a romantic ambiance and a menu that features both local and international cuisines, our restaurant is sure to satisfy your cravings. Indulge in mouthwatering dishes while enjoying panoramic views of the stunning surroundings. Whether you're looking to explore the flavors of Mexico or savor international delicacies, our restaurant is the perfect place to satisfy your appetite.
At Puerta del Cielo Hotel Origen, we understand the importance of convenience and flexibility when it comes to payment options. That's why we gladly accept cash as well as major credit cards such as Mastercard and Visa. So no matter your preferred method of payment, you can rest assured that we've got you covered.
When it comes to accommodations, we offer a variety of luxurious room types to suit your preferences. Experience ultimate comfort and relaxation in our spacious Superior Suites with Sea View or Superior Suites. With stunning views and modern amenities, these suites are designed to provide a truly indulgent stay. If you prefer to wake up to the beauty of the lake, our Suite with Lake View is the perfect choice. And for those seeking a cozy retreat, our Double Rooms with either Garden View or Lake View offer a comfortable space to unwind after a day of exploration.
At Puerta del Cielo Hotel Origen, we pride ourselves on providing exceptional service, breathtaking views, and luxurious facilities. With our convenient location, top-notch amenities, and various room options, we invite you to escape to paradise and create unforgettable memories with us. Book your stay now and experience the magic of Bacalar at its finest.
Closest airports
Chetumal International Airport
14.3miCorozal Airport
22.4miOrange Walk Airport
44.9miSpa/Wellness packages
Outdoor swimming pool
Free Private Parking
Adults only
Free wifi
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Ocean view
Lake view
Non-smoking rooms
Bar
Garden view
Room service
Restaurant
Sun deck
Garden
View
Free toiletries
Terrace
Balcony
Bathtub
Private Bathroom
Parking On Site
Show 12 photos
Superior Suite with Sea View
1 Queen Size Bed
645 sqft
Ocean view
Lake view
Private Bathroom
Balcony
More details
Experience pure luxury and breathtaking sea views in our spacious Superior Suite. This suite boasts an expansive 646 sqft of elegance, complete with a private bathroom, balcony, and terrace. Relax in comfort with a queen size bed, bathtub, coffee machine, flat-screen TV, and air conditioning. Perfect for a romantic getaway or a well-deserved break.
Show 17 photos
Superior Suite
1 Sofa Bed
1 Queen Size Bed
860 sqft
Ocean view
Lake view
Private Bathroom
Balcony
More details
Indulge in luxury with our Superior Suite, boasting 861 sqft of space and a stunning ocean and lake view. Relax on your private balcony or terrace, soak in the bathtub, and enjoy modern comforts like a flat-screen TV, air conditioning, and a coffee machine.
Show 12 photos
Double Room with Lake View
1 Queen Size Bed
430 sqft
Private Bathroom
Balcony
Bathtub
Terrace
More details
Indulge in luxury and relaxation in our Double Room with Lake View, featuring a spacious 431 sqft. Enjoy the serene sights of the lake from your private balcony, unwind in the bathtub, and take advantage of amenities like a coffee machine and flat-screen TV.
Show 16 photos
Double Room with Garden View
1 Queen Size Bed
430 sqft
Garden view
Private Bathroom
Balcony
Bathtub
More details
Indulge in a spacious Double Room with Garden View, boasting a delightful balcony, a private bathroom with a luxurious bathtub, and a charming terrace to unwind and enjoy a cup of coffee. With a flat-screen TV, air conditioning, and free toiletries, this tranquil oasis offers the perfect blend of comfort and relaxation.
Show 16 photos
Suite with Lake View
1 Queen Size Bed
645 sqft
Lake view
Private Bathroom
Balcony
Bathtub
More details
Indulge in luxury with our spacious Suite with Lake View, boasting 646 sqft of elegant comfort. Enjoy the serenity of the lake from your private balcony, relax in the bathtub, and savor a cup of coffee from your in-room coffee machine.
9.6
144 reviewsFrom
$237Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇦🇺
Haddad
9.1
9.1
We loved our stay here, the hotel feels little a little oasis as soon as you step in - the gardens and pool areas were lovely and it was so nice to be right on the lagoon. We appreciated the daily coffee and water. The room was immaculate and beautifully decorated with a nice view over the lagoon. The staff were so kind and really went above and beyond to help us. We look forward to staying here again when we manage to return to Bacalar.
The only thing we would have liked was for the hotel to provide kayaks and maybe snorkeling gear. Anyway this wasn't a big problem, we rented kayaks nearby, but this would be a great addition to the hotel in future.
🇮🇱
Shahar
10
10
The staff exhibited a genuinely kind attitude, and the rooms were kept in a pristine condition. Notably, we had the opportunity to indulge in a private chef's dinner at the pier, a choice we eagerly made ( there was no extra charge). This dining experience was a highlight, featuring an exquisite meal crafted by a private chef.
On a less positive note, the pool was marred by an abundance of insects, which deterred us from taking a refreshing dip. Additionally, as the hotel is relatively new, some staff members were not fully versed in the menu and other services offered by the establishment. However, it's important to emphasize that these minor inconveniences did not significantly impact our overall enjoyment of the stay.
🇨🇭
Schwander
10
10
We stayed in this hotel for my birthday and had a beautiful time. Especially the staff made our stay great as they helped my boyfriend to organize a surprise for me that was truly amazing. We had the best boat trip followed by an excellent meal on the private deck on the laguna - simply magical. All the staff were super kind and helpful. The room was spacious and also very nice, the shower as well. It was also real clean.
Like everything on the laguna, it feels slightly overpriced- although the nice staff makes it up for the hotel setup which is built to make the best of a very small space. We were ok with our partial laguna view room, but really would not have enjoyed paying so much money for a room at ground level. We were also Lucky that we were aloud to chill on the nice deck directly on the water during the day- the other space with sunbed feels a little bit less romantic and a bit more crowded.
🇬🇧
Diana
9.1
9.1
The hotel is absolutely beautiful, both the rooms and the shared areas. It has a great terrace with a view of the lagoon which you can use for sunbathing during the day and dinner in the evening, there's a great bar as well and two small swimming pools. And of course the pontoon, which gives direct access to the lagoon and on which you can also have dinner in the evening if you book. The rooms are big enough with lots of storage and everything is new and clean. Location wise, it's a bit outside of the city but still close enough. Taxis are easy to get and they cost around 50MXN for one way. Special mention to the staff as well which is super friendly and helpful, they made this an amazing stay.
This is a brand new hotel so some things are still being figured out. It would be great to have a mini fridge in the room as it's hot outside and we would have loved to be able to keep our water cold. Also it would be great to have some more activities easy to book, like kayaking for sunrise, paddle etc. We ended up renting kayaks from the hotel next by. And as mentioned in some other reviews, the beds are quite small, but this wasn't a huge problem for us as they're very comfy.
🇺🇸
Adamlilly
9.1
9.1
We stayed in both the garden rooms and then the ocean view suite #12 (worth it). I loved everything about this place and felt it also provided good value, cabs into town were cheap and fast, less than 5 bucks each way and always the same price, amazing.... perfect for swimming with the waterfront location... blazing fast internet 70-200 mbps with a nice mesh network covering the entire property... I would not hesitate to return and highly recommend to anyone visiting Bacalar.. The chef Luis is a star, my girlfriend is vegetarian and he made special dishes for her on demand... The place is new so they are still getting their bearings but these are folks that really care and are lead by a really nice GM whom knows how to run a team, we absolutely loved our stay here will never forget it and hope to return sooner rather than later.
Nothing really, they have a policy not to bring your own food or alcohol which I understand, but they might want to revisit that in the future, my
🇬🇧
Toni
10
10
We have stayed in many hotels around the world and this has become one of our favourites. It was unexpected, as we had decided to visit Bacalar on a whim, having heard from other travellers that Bacalar lagoon was not to be missed. The hotel has been open for less than a month, but the price point was right, the location was right and despite the lack of reviews, the photos looked lovely. Well, the photos were wrong, it was better than lovely, the views over the lagoon are incredible and the design and layout of the hotel, enhances those views. We were so mesmerised by the views that we spent a whole day on the beautiful deck, dipping in and out of the lagoon or the pool and ordering drinks and delicious food from the restaurant. So much more pleasant than a beach club. The hotel is a few kilometres out of town, which was not a problem for us as we had a car. Having a car, we found the spacious, free and secure car park just off the main highway to be a real asset. Many other waterfront properties in the Bacalar area are difficult to access with a normal car. The staff are new and as with any new establishment the staff need time to learn, but their enthusiasm and eagerness to please are genuine. They even accommodated our request to have dinner in the palapa over the water, by carrying all the furniture and food up and down many, many sets of stairs! Overall, this is a beautiful hotel with an amazing location and kind, welcoming staff.
Nothing
🇫🇷
Oceane
10
10
The food was amazing. We did not expect this quality for a small hotel! The room beautiful and the bathtub amazing. The view is stunning and facilities also. The service at the hotel was brilliant also, very helpful and nice.
The noise made everytime someone takes a shower or a bath.. And the bed was a bit small for a hotel (140cm). The bathtub is really nice but not so private depending on where you are, I recommend to have a room on the second floor for a little bit of privacy.
🇺🇸
Mariana
10
10
We loved the terrace view over the lagoon, it is great for spending the day enjoying the delicious food and the relaxing atmosphere, and it becomes an intimate restaurant during the night. The spotless design of the property and the gardens are the cherry on top, because the hotel's most important feature is the people that attends you, they are willing to provide the best service ever. The food is OUT OF THIS WORLD, the best in Bacalar. We cannot wait to be back!
🇬🇧
Liz
9.1
9.1
Location on the Lagoon is incredible. Wonderful room both design and cleanliness. Very friendly helpful staff. High end food was delicious.
For us the food didn't give enough options. We ate one night at the hotel and the food and service were wonderful but high end and quite formal. On a holiday for most nights you need something less formal, more relaxed and with more everyday options.
🇫🇷
Jigna
10
10
Great hotel! Staff was so nice and attentive. We really loved the fruit plate at breakfast! The fruit was varied, ripe and delicious. The dinner was good too, it would have been nice to have 2-3 vegetarian options so we could have had dinner there for a second night. Overall great ambiance and beautiful hotel.
The music was a little loud in common areas.
Attractions
Quintana Roo
14.1miChetumal
14.9miChacchoben
22.8miAttractions
Quintana Roo
14.1miChetumal
14.9miChacchoben
22.8miAirports
Chetumal International Airport
14.3miCorozal Airport
22.4miOrange Walk Airport
44.9miRestaurante #1
Cuisines
Local•InternationalAmbiances
RomanticLocation
OutdoorAge restrictions
All agesAvailability
All seasonSpa/Wellness packages
Outdoor swimming pool
Free Private Parking
Adults only
Free wifi
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Ocean view
Lake view
Non-smoking rooms
Bar
Garden view
Room service
Restaurant
Sun deck
Garden
View
Free toiletries
Terrace
Balcony
Bathtub
Private Bathroom
Parking On Site
Accessibility
Entire unit located on ground floor
Upper floors accessible by stairs only
Activities
Canoeing
Cycling
Diving
Fishing
Snorkeling
Windsurfing
Bathroom
Bathrobe
Bathtub
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Restaurant
Snack bar
Wine/Champagne
Food & drink safety
Delivered food covered securely
Front Desk Services
24-hour front desk
Invoice provided
General
Adults only
Air conditioning
Ironing facilities
Mosquito net
Non-smoking rooms
Room service
Smoke-free property
Internet
Free wifi
Kitchen
Coffee machine
Living Area
Sitting area
Media & Technology
Flat-screen TV
Streaming service (like Netflix)
Telephone
TV
Outdoors
Balcony
Garden
Outdoor dining area
Outdoor furniture
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Room Amenities
Clothes rack
Drying rack for clothing
Iron
Socket near the bed
Sofa bed
Safety & security
CCTV in common areas
CCTV outside property
Fire extinguishers
Safe
Safety features
First aid kits available
Spa
Beach chairs/Loungers
Beach umbrellas
Massage
Outdoor swimming pool
Spa/Wellness packages
View
Garden view
Lake view
Ocean view
Pool view
View
From
$237Check-in
From 15:00
Check-out
From 04:00
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
The minimum age for check-in is 18
Curfew
Come and go whenever you want
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children not allowed.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
Mastercard,
Visa,
Cash only
This property accepts cash.
What are the check-in and check-out times at Puerta del Cielo Hotel Origen?
For Puerta del Cielo Hotel Origen, you can check in after 03:00 PM and the check-out deadline is 12:00 PM.
Does Puerta del Cielo Hotel Origen come with parking?
Yes, there is parking available at Puerta del Cielo Hotel Origen. The parking is free, private, on site, and no reservation is required.
What are the rates at Puerta del Cielo Hotel Origen?
The entry-level price at Puerta del Cielo Hotel Origen is $237. These rates are subject to change based on room selection and travel dates. Kindly input your dates to view current rates.
What types of rooms does Puerta del Cielo Hotel Origen offer?
The Puerta del Cielo Hotel Origen offers a variety of rooms including Superior Suites with Sea View and without sea view, Double Rooms with Lake View and Garden View, and Suites with Lake View. All rooms are non-smoking and can accommodate 2 adults. The room sizes range from 431 sqft to 861 sqft, and the beds consist of either a Queen size bed or a combination of a Queen size bed and a Sofa Bed.
What is there to do in Puerta del Cielo Hotel Origen?
Guests at Puerta del Cielo Hotel Origen can indulge in a variety of leisure amenities during their stay. The hotel features a spa offering wellness packages, allowing guests to relax and rejuvenate. Additionally, the hotel boasts an outdoor swimming pool where guests can take a refreshing dip and soak up the sun on the sun deck. For those looking for beach activities, the hotel provides beach umbrellas and beach chairs/loungers.
When it comes to dining options, guests can enjoy delicious meals at Restaurante #1, which offers a romantic ambiance and serves local and international cuisines.
The hotel also offers a range of activities for guests to enjoy, including snorkeling, diving, cycling, canoeing, windsurfing, and fishing. And if guests are in need of some relaxation, they can avail of a soothing massage.
Does Puerta del Cielo Hotel Origen have a pool for guests?
The hotel has one pool available for guests. The pool is open all year round and is located outdoors. There are no age restrictions, so all guests can enjoy the pool.
Does Puerta del Cielo Hotel Origen feature its own restaurants?
Yes, the hotel has one restaurant on site called Restaurante #1. The restaurant offers a romantic ambiance and serves local and international cuisines.
Does Puerta del Cielo Hotel Origen accept credit cards and cash payments?
Yes, Puerta del Cielo Hotel Origen accepts both credit cards (Mastercard and Visa) and cash payments.
Featured hotels
Featured hotels
Cities nearby
Popular cities