The breakfast and all of the food was exceptional. The staff very friendly, the prices were very reasonable , our room was spacious, but sparse and a lot of road noise. We had earplugs, which helped and the bed was comfortable. The pressure of the shower was minimal, a huge shower, but not good pressure. Hot water was on and off, so the shower needs improvement. We stayed for 3 nights and enjoyed it, it’s very quiet and peaceful. We spent a day on the dock and used kayaks and paddle boards and spent an afternoon at the pool the next day. Pool is very cared for and clean, its lovely.

As mentioned above, the shower needs an improvement.

Everything about this hotel is good. It really feels like home. The staff is smiling, the location is very peaceful, beautifully decorated with a deck that allows you to chill and enjoy the sunrise and sunset by yourself. Kayaks and paddle boards are on demand, and the restaurant is very good ! Everything set so well that you could just stay at the hotel and do everything from there ! We loved it

Definitely recommend this place with access right to the Lagoon and completely surrounded by the nature. The hotel has his own pier on the lagoon with swings and hammocks and sun beds. We stayed there just 3 nights but if we knew before we would definitely have stayed more because of the peace of mind and the quite atmosphere. Both sunrise and sunset moments were magical. The staff was very kind and offered plenty of activities to explore Bacalar, like the boat tour. Special thank to Benjamin who took care of us for the entire stay with tips and food, adding extra value to our stay. Last but not least breakfast was very good for the price.

Everything was perfect

We loved that the hotel was right on the lake and provided paddle boards & kayaks. The bed was very comfortable anf the shower was hot. The staff were friendly.

The hotel was off a noisy highway that you could hear most of the night. The staff had a burn pit that the smoke came into the room in the morning. There are screens and blinds but no windows.

Beautiful location, next to the lake. Free use of kayaks. Nice swimming pool. Beautiful garden.

Balconies and roof terrace need cleaning. It would be nice to have table and chairs on the roof terrace. Breakfast was fine but sometimes not hot enough.

Nice property and good service! We had a perfect stay thanks to Emma and her team. Private jetty and free kayak available to explore the lagoon. The restaurant is also very tasty ! The spot is magical to watch both sunrise and sunset

The staff here are such kind and lovely people - thank you for treating us so wonderfully. the rooms are very spacious and a cool design. the terrace with the hammock was great. breakfast was light but perfect for us and nice and fresh. the grounds are very well kept and it was great to use the kayaks and stand up paddle board. the hotel is also very peaceful and relaxing

The room could have had a fridge. and whilst it didn’t bother us, you are about a 7 minute drive from the main town so keep that in mind if you don’t have a car or want to have some drinks.

friendly personnel nice location and free kayaks and sup board no sup paddle but only kayak paddle food is nice

just some recommendations to improve : breakfast is too small and no choice no natural yogurt and a few toast with margarine and marmelade clean sheets means spotless however no stains at all that is it hoe it is supposed to be water should be given in closed sealed bottles with a date otherwise not safe for gringos so even eco doesn’t matter ( for health inspection is it not correct)

Everything was great. Very nice and helpful staff. Place is beautiful, great access to the lake, with hammocks and place to rest next to the water. Free kayaks and paddles. Very good food in restaurant. I sincerely recommend.

It’s not a dislike but it’s easier to reach the resort with a card

The staff were super friendly and were quick to respond to the WhatsApp concierge service when we needed a taxi in the evening to Bacalar which was a short ride away. The lakeside location was superb, a couple of sun beds on the deck would have made it perfect and we loved the free kayaks!

The room was shall we say ‘minimalist’ and there were no seats or hammock on the rooftop terrace so we couldn’t use this.