Amazing location overlooking the lagoon, this villa is one of two on the property with direct views. The panoramic window looked out onto the sunrise and opened to let the breeze through. The aircon also worked really well & kept the room cold. The ‘secret’ second bed was great for our child, and rolled under our king size bed during the day meaning there was plenty of space in the room. The bathroom was well appointed. Food was good - we had breakfast and either lunch or dinner at the property each night, there was enough choice for over the 4 nights we were there. The staff were always friendly and communication was good prior to check in. We had read some early negative reviews but didn’t experience any of this - it’s clear the owners have worked hard to address previous comments.

Nothing we didn’t like, but worth noting the bathroom is open air to the bedroom with a privacy screen, not unusual for Mexico. Also, it’s outside Bacalar and down a track road, not a problem if you are in a hire car.

There were so many things to like about this property. We visited for our honeymoon and it was a perfect spot to experience Bacalar, We rented the room that is directly above the dock and next to the restaurant and it was a great location. We walked right out of our room into the restaurant area and out onto the dock. Our private balcony had a fantastic view so we spent a lot of time up there when we weren’t in the water. The only downside to this location is that at night the restaurant got a little bit loud on the weekend, during the week, it was quiet by 10 PM, which was perfectly fine by us. The staff were incredibly friendly and helpful. My Spanish isn’t great, but they were very patient with me at the restaurant as I often struggled a little to translate things - despite that everything always came out perfect. The pool area was beautiful but we never used it personally. We estimated it took about 10 to 12 minutes from the resort to the main road and then another five into town. We went to town every day that we were there and back and had a great time. Special thanks to the restaurant servers and to Blanca at the front desk for being so sweet and helpful!

The road to get to the property was easy enough for us to traverse in our higher clearance rental but I wouldn’t necessarily recommend a small vehicle unless you are a good driver on bumpy roads. The dock needed some minor repairs but I actively saw the owner getting quotes on it, and they were doing active repairs the whole time! Awesome! You can see the love they are putting into this property.

Everybody was friendly and helpful! It felt like family! Gerardo and his family were great hosts! The view!

They need to improve maintenance, there are a lot of things that need to be repaired, changed, fixed, replaced, this place has so much potential! Don’t let it decay! They are understaffed, need more people to take better care of needs and services. Food was definitely overpriced, but it was good. And they never had french fries.

This villa has one of the best you can get of bacalar lagoon - the bath in the balcony also made the stay truly fantastic ! The staff was also really nice and helpful :) !

The food at the restaurant could be better and cocktails would be appreciated but the staff was always really nice :)