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$313Carretera Cancun-Chetumal Km 340, Cancun, 77500, QR, Mexico
Reservations:
+1-833-728-2041641 reviews
1/82
Kids' club
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Welcome to the enchanting Moon Palace Cancun - All Inclusive, where luxury meets fun in the sun! Nestled on the stunning shores of Cancún at Carretera Cancun-Chetumal Km 340, this 5-star resort offers an irresistible getaway for travelers seeking relaxation and adventure. With prices starting from just $313, you can indulge in everything from sumptuous beachfront views to mouthwatering cuisines at our on-site restaurant. With 641 reviews highlighting the unforgettable experiences, you'll quickly see why people rave about this tropical paradise!
Adventure seekers and families alike will rejoice at the endless activities available. Dive into vibrant coral reefs while snorkeling (additional charges apply), or bask in the sun at our private beach area—perfect for the whole family, thanks to our free kids' club and playful playground! If you prefer to unwind, take a dip in one of our outdoor swimming pools, chill out in the sauna, or luxuriate at our spa (for an extra charge). Plus, with convenient amenities like free Wi-Fi, room service, and a business center, working or sharing your vacation with friends back home is a breeze!
With a wide range of thrilling features including water sports, tennis courts, and even live music performances, there's never a dull moment at Moon Palace Cancun! Enjoy the fresh air on our sun deck, treat your taste buds to our kid-friendly buffet, or simply relax in your soundproof room with a view of the gorgeous gardens. Whether you're a couple looking for romance or a family on an adventure, this resort is your ticket to a memorable experience in beautiful Quintana Roo!
At Moon Palace Cancun, your vacation is all about variety and delight! Dive into our heating pools that beckon to you year-round—whether you want to soak and socialize at one of our adults-only pools or let the kids make a splash at the designated children's pool, the choice is yours! With plenty of sun-soaked lounges around, don’t forget your favorite drink for a perfect day under the sun! What’s better than relaxing with a cocktail in hand while the gentle waves of the Caribbean serenade your senses?
Hungry? Indulge your palate at one of our remarkable on-site restaurants, each offering a delicious array of cuisines. Feeling fancy? Dine at Gondola for classic Italian dishes, or tantalize your taste buds with the freshest sushi at Momo. With numerous dining options that cater to every craving—whether it’s Mexican delights at Bugambilias, vibrant seafood at Palapa Pier 8, or a cozy pizza feast at Palapa Pelicanos—you can eat your way around the globe without leaving the resort! If you’re looking for something more casual, swing by the La Burgueria for an American-style family-friendly ambiance; after all, nothing hits the spot like a juicy burger!
As the sun sets, the Moon Palace Cancun transforms into a vibrant hub of entertainment! Enjoy live music performances that lift your spirits and bring joy to your evening. With an assortment of bars, like the 19th Hole and La Palapa, you’re never far from your favorite cocktail or a refreshing drink to keep the good times rolling. Whether you’re igniting the romance with a sunset toast or enjoying a lively evening with family, this is the place to make unforgettable memories! Get ready to embrace the thrill, flavor, and excitement of your ultimate Quintana Roo holiday at Moon Palace Cancun!
Closest airports
Cancún International Airport
4.6miCozumel International Airport
33.3miKids' club
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Free wifi
Room service
Fitness center
Water sports facilities on site
Steam room
Spa tub
Beach
Sauna
Air conditioning
Hot tub
Tennis court
Kid-friendly buffet
Bar
Sun deck
Tour desk
Mini golf
Terrace
Soundproof rooms
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Garden view
Elevator
Playground
Kids' meals
Picnic area
Garden
Balcony
Free toiletries
Soundproof
Bathtub
Show 6 photos
Suite Superior, 2 Bedroom, Golf Course View
1 Double Bed
3045 sqft
Room service
x8
+
x5
More details
Superior Two Bedroom Suite Golf Course View is 3046 square feet and includes a double bed 131-150 width.
Show 6 photos
Superior Family Suite, Garden View
2 Double Beds
1 King Size Bed
90 sqft
Hot tub
Garden view
Private Bathroom
Balcony
+
More details
There are two connecting Superior Deluxe Rooms. One with one king-sized bed and connecting room with two double beds. This room includes a beach bucket kit, an Xbox 360 with selection of games on request, 24-hour room service and liquor dispenser, mini bar with sodas, bottled water, juices, domestic and imported beers (refreshed daily). Mini-bar in the kids’ room offers chocolate milkshakes, juice, soda, bottled water and kid-friendly snacks. The bathroom is stocked with Chi and Loreal Kids bathroom amenities, bathrobes and slippers for adults and kids.
Show 6 photos
Superior Presidential Suite, 2 Bedroom, Ocean View
1 Sofa Bed
1 King Size Bed
2 Double Beds
2280 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
+
More details
Discover our luxurious Superior Two Bedroom Presidential Suite with breathtaking ocean views, offering 2282 sqft of space and accommodating up to 6 adults and 5 children. Enjoy a relaxing soak in the hot tub, then unwind on the balcony overlooking the sea – the ultimate family getaway.
Show 6 photos
Superior Presidential Suite, 2 Bedroom, Golf Course View
1 King Size Bed
1 Sofa Bed
2 Double Beds
925 sqft
Hot tub
Garden view
Private Bathroom
Bathtub
+
x5
More details
Indulge in luxury with our 926 sqft Superior Two Bedroom Presidential Suite overlooking the golf course. With space for 6 adults, 5 children, and a private hot tub, this suite offers the perfect family getaway.
Show 5 photos
Superior Governor Suite
1 King Size Bed
1 Double Bed
1 Twin Bed
485 sqft
Balcony
x8
+
x5
More details
Superior Governor Suite is 484 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width plus balcony, satellite tv , bathrobes, and slippers.
Show 5 photos
Swim Up Suite, Garden View
1 Twin Bed
Balcony
Free wifi
Minibar
Flat-screen TV
More details
up Suite
*4 guests, including children ages 4 -17
*1 infant (ages 0-3) allowed to stay in the same room + 4 guests
Show 5 photos
Superior Governor Suite, 1 Bedroom, Ocean View
1 Sofa Bed
1 King Size Bed
90 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
More details
Indulge in luxury with our Superior Governor suite featuring a king size bed, a hot tub, and ocean view from the balcony. With 969 sqft of space, this suite offers comfort, privacy, and relaxation for 2 adults.
Show 5 photos
Superior Family Suite
1 King Size Bed
2 Double Beds
970 sqft
Spa tub
Balcony
Minibar
Wheelchair accessible
x4
+
x3
More details
Superior Family Suite is 969 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width plus balcony, desk, satellite tv , hairdryer, tea and coffee making facilities , ironing set, safe, bathrobes, and slippers and is Wheelchair-accessible with a Disability-friendly bathroom.
Show 4 photos
Superior Junior Suite, Golf Course View
1 King Size Bed
40 sqft
Hot tub
Garden view
Private Bathroom
Bathtub
+
More details
Indulge in our spacious Superior Junior Suite with a garden view and a hot tub. Perfect for a couple's retreat, with luxurious amenities and 700 sqft of space.
Show 4 photos
Superior Honeymoon Suite
1 King Size Bed
45 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
+
More details
Indulge in our Superior Honeymoon Suite with a king-size bed, hot tub, and a private balcony. This spacious 484 sqft room is perfect for a romantic getaway for two adults.
Show 3 photos
Deluxe, 2 Double/King, Ocean View
2 Double Beds
1 King Size Bed
Balcony
Free wifi
Minibar
Flat-screen TV
x8
More details
Take advantage of the 2 x 1 promotions. Get one free room for each room reserved. Standard occupancy for this room is up to 4 guests, meaning that up to 8 guests can travel, enjoying 2 rooms for the price of 1. Applies for minimum stays of 3 nights on the same travel dates. No exceptions. All bookings are non refundable and non-transferable. Resort Credit is NOT applicable for this 2x1 promotion.
Wake each morning to an ocean sunrise from your Deluxe Ocean View guestroom. Designed for up to 4 guests, including children and infants, your room provides an awe-inspiring view of the Caribbean from your private balcony. This guestroom also features a double whirlpool tub®, Smart TV with YouTube, vTuner and Weather Channel, and a fully-stocked mini bar is also available in the room in case you want to relax with a cocktail.
In the Sunrise section of the resort, the balconies also include a comfortable hammock for enjoying the ocean view. Choose from 1 king or 2 double beds complete with luxurious in-room amenities featured in all Moon Palace guestrooms and suites.
Room also features:
Show 3 photos
Superior Deluxe, King/2 Double, Garden View
1 King Size Bed
2 Double Beds
485 sqft
Hot tub
Spa tub
Garden view
Private Bathroom
x4
+
x3
More details
Indulge in the spacious Superior Deluxe Garden View room, where a king-size bed and 2 double beds offer comfort for 4 adults and 3 children. Relax in the spa tub or hot tub, and enjoy the garden view from your private balcony.
8
641 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇬🇧
Rohit
9.1
April 2023
Plenty of options for everyone.
Shame about the sea water, also I think transfers to the other palace resorts should be free to all residents and not just elite club members.
🇦🇺
Alena
9.1
October 2023
everything except for the beach
photos are deceiving. beach is not possible to use for swimming - should be stated when making a choice of the hotel. upon checkout, a donation of $10 usd was added to my account without asking permission - always check your account before leaving the property
🇺🇸
Nikkie
8.2
January 2024
Moon Palace is an incredible place to go for a little get away. The staff is amazing and willing to help you with anything. Extra activities such as massages were very relaxing/ exiting. I would definitely recommend Moon Palace to a friend.
The checking out process was very slow. I waited for approximately 45 minutes to checkout. I was asked to go the back of the line although I had been waiting in line, so I did. During this time the man who directed me to the back of the line began to checkout 2 families who had cut in front of the entire line. This delay in checkout almost causes me to miss my scheduled transportation to the airport.
🇺🇸
Sydnie
8.2
January 2024
Three related hotels, large property, beautiful pool and beach areas, staff very friendly and attentive, obviously enjoying working there.
Gondola food at best was fair. Lines long. People coughing without covering mouths, desk staff at El Manglar explicitly told re two of my kids’ allergies. Every day. Then minutes later our waiter asked the same. Bathtub took up too much room in bedrooms. Needs couch. Not enough electric sockets. My CPAP machine stopped working when my don left room in morning for breakfast. I woke up gasping for air. The promise of hotel credit was deceiving and angered us. It covered tequila packages which most people don’t buy, some purses and expensive glasses. Got pressed to go to Grand and sat through awful 100 minute hard sell with six different people pushing, pushing, pushing. A real turn off.
🇬🇧
Denise
8.2
November 2023
All inclusive resort the staff where so very kind and attentive they work so hard to please you Resort a little noisy but you can find quiet places great for family’s Sunrise resort had a little more character was a lot better than Nicuc ( which had no soul)
The beach and water was very brown disappointed with beach and water they had a blue plastic reef out further from the beach which kept all the plastic and what ever else from washing up on the beach Google maps showed a brown sludge the other side of this ?! I cut my foot on some Metal whilst walking along the beach but thankfully did not get an infection staff at hotel very attentive to this but wanted £25 dollars for waterproof plasters
🇲🇽
Kadietou
8.2
October 2023
The Beach, the swimming pools and location of the hotel. Thé water park at the Grand (available with day pass) was amazing for kids. Nice app also to see all the entertainment available at the hotel during thé week. Nice Entertainment program too at night.
The bathrooms of the rooms are quite small and oldish and didnt look so clean. (We had and moist) Bathrooms near the swimming pools and restaurants areas were also not so clean. Food could also better.
🇺🇸
Srikhs1
9.1
October 2023
Moon Palace was definitely a palace. People from many countries flocked in and had fun filled time at Moon Palace. Parking was away from lobby, not covered. Check-in was quick and easy. Bands were tied and it has the room door openers as well which was cool. Kids also got the band. Reaching room was quick and easy. Luggage was delivered to room. Rooms are not big for a family of 4. Had a jacuzzi inside the living room which shortened the space. Shower and bath were very good with fantastic amenity kits. Inhouse liquor dispenser, mini bar and wine were all highlights. Pool was the best place. Restaurants and food options were unlimited. 24hour coffee shop was amazing. Agra ***** the best food. Did not get such good Indian food in US/India as well. Children playroom was truly the best. Kids can be left here for adults to enjoy. Overall a great experience and fantastic place to visit often in Cancun.
Less vegetarian options. Room service was extremely slow.
🇺🇸
O108677
9.1
October 2022
Everything what right there! There was so much to do, we are even going back with our kids
The ocean was not something you could lay by it was pretty dirty actually.
🇺🇸
Daniel
8.2
December 2023
Most of the Breakfast Buffet was good. Some foods you had to ask for, it seemed like they didn't want you eating all the really good foods too quickly.
The restaurants that did not require reservations had very long wait times. If you did 2 or 3 seating times, that would help clean it up. Otherwise you have to get to the restaurant door 1 hour before it opens at 6pm to get a table that night.
🇮🇪
John
8.2
April 2022
Superb facility
1. Beach not fitting for resort- way too sea weedy 2. Small opportunistic efforts to take small usd leaves very bad taste in mouth eg taxi to airport through resort $65 but via booking $30 3. Impossible to book restaurant and App not fit for purpose
Attractions
Xoximilco Cancun
2.1miVentura Park
2.7miCancun Hotel Zone (Avenida Kukulkan)
8.9miLa Isla Shopping Village
9.5miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
10.3miCancun Scenic Tower (Torre Escénica)
11miCenote Nohoch Nah Chich
11miJolly Roger Pirate Ship
11.1miPalapas Park (Parque Las Palapas)
12.2miKin Ha Water Park (Balneario Kin Ha)
16.9miSelvatica
17.7mi3D Museum of Wonders
28.6miCenote Chaak Tun
29.3miFundadores Park (El Zócalo)
29.4miCoCo Bongo Playa del Carmen
29.4miAttractions
Xoximilco Cancun
2.1miVentura Park
2.7miCancun Hotel Zone (Avenida Kukulkan)
8.9miLa Isla Shopping Village
9.5miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
10.3miCancun Scenic Tower (Torre Escénica)
11miCenote Nohoch Nah Chich
11miJolly Roger Pirate Ship
11.1miPalapas Park (Parque Las Palapas)
12.2miKin Ha Water Park (Balneario Kin Ha)
16.9miSelvatica
17.7mi3D Museum of Wonders
28.6miCenote Chaak Tun
29.3miFundadores Park (El Zócalo)
29.4miCoCo Bongo Playa del Carmen
29.4miAirports
Cancún International Airport
4.6miCozumel International Airport
33.3miGondola
Cuisines
Momo
Cuisines
Bugambilias
Cuisines
Palapa Pier 8
Cuisines
Palapa Asadero
Cuisines
El Manglar
Cuisines
Arrecifes
Cuisines
Los Caporales
Cuisines
Palapa Delfines
Cuisines
Palapa Pelicanos
Cuisines
Agra
Cuisines
Bistro - 24 hours. Coffee
Cuisines
Pepe´s Pizza - Brick oven pizza
Cuisines
Riviera Maya
Cuisines
Trattoria
Cuisines
La Burgueria
Cuisines
Ambiances
Smoked
Cuisines
Location
Age restrictions
Availability
Location
Age restrictions
Availability
Kids' club
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Free wifi
Room service
Fitness center
Water sports facilities on site
Steam room
Spa tub
Beach
Sauna
Air conditioning
Hot tub
Tennis court
Kid-friendly buffet
Bar
Sun deck
Tour desk
Mini golf
Terrace
Soundproof rooms
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Garden view
Elevator
Playground
Kids' meals
Picnic area
Garden
Balcony
Free toiletries
Soundproof
Bathtub
Activities
Beach
Bicycle rental
Cycling
Diving
Fishing
Game room
Golf course
Live music/Performance
Live sports events (broadcast)
Mini golf
Nightclub/DJ
Ping-pong
Pool table
Snorkeling
Tennis court
Tennis equipment
Water sports facilities on site
Bathroom
Additional bathroom
Bathrobe
Bathtub
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Spa tub
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Walk-in closet
Wardrobe or closet
Business Facilities
Business center
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Babysitting/Child services
Board games/Puzzles
Entertainment staff
Evening entertainment
Indoor play area
Kids' club
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Kid-friendly buffet
Kids' meals
Minibar
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Lockers
Tour desk
General
Air conditioning
Chapel/Shrine
Convenience store on site
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Non-smoking rooms
Room service
Soundproof
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Living Area
Desk
Dining area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Telephone
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Picnic area
Private beach area
Sun deck
Terrace
Parking
Free Private Parking
Physical distancing
Mobile app for room service
Room Amenities
Drying rack for clothing
Iron
Safety & security
24-hour security
Fire extinguishers
Key card access
Safe
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness center
Hot tub
Kids' pool
Locker rooms
Outdoor swimming pool
Personal trainer
Public Bath
Sauna
Spa
Steam room
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
Garden view
Pool view
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in public areas and is free of charge.
Age restriction may apply
Free private parking is available at a location nearby (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Visa,
Mastercard,
American Express,
Cash only
This property accepts cash.
What's the check-in and check-out schedule at Moon Palace Cancun - All Inclusive?
The check-in time at Moon Palace Cancun - All Inclusive is 03:00 PM and check-out is at 12:00 PM.
Can guests park for free at Moon Palace Cancun - All Inclusive?
Yes, there is parking available at the hotel, and it's free. The parking is private, located at a nearby location, and no reservation is required.
How much does a stay at Moon Palace Cancun - All Inclusive cost?
Starting prices for Moon Palace Cancun - All Inclusive are around $313. This may vary based on room categories and travel dates. To confirm rates, please provide your stay dates.
What are the room types available at Moon Palace Cancun - All Inclusive?
The hotel offers a variety of room types including Family Standard, Deluxe Grand, Junior Superior Suite, and 2 Bedroom Suite. Room sizes range from 484 sqft to 2282 sqft. Some rooms are designed for families, accommodating up to 6 adults and 5 children, while others are more suited for couples with a mix of bed sizes. Smoking is not allowed in any of the rooms.
What is there to do in Moon Palace Cancun - All Inclusive?
Guests at Moon Palace Cancun - All Inclusive can make the most of their time by enjoying a variety of leisure amenities. They can indulge in a diverse culinary experience at the numerous on-site restaurants offering international cuisines like Italian, sushi, Mexican, Brazilian, and more. The hotel features multiple outdoor swimming pools catering to both adults and kids, allowing guests to relax and enjoy the sunshine. Additionally, there are facilities for water sports, a kids' club, mini-golf, and a 24-hour fitness center for those wanting to stay active. The hotel's beachfront location and private beach area provide opportunities for beach activities. For relaxation, guests can also avail the hotel's steam room, spa, sauna, and hot tub. Furthermore, the live music and performances provide entertainment in the evenings, offering a complete package of leisure activities for the guests.
Can guests use a pool at Moon Palace Cancun - All Inclusive?
The Moon Palace Cancun - All Inclusive offers several pools, including one for kids and six for adults. All pools are outdoor and available throughout the year. Some pools have age restrictions, with one specifically for kids and the rest for adults only.
Does Moon Palace Cancun - All Inclusive have on-site restaurants?
Yes, the hotel offers a variety of on-site restaurants including Gondola offering Italian and International cuisines, Momo serving sushi and Asian dishes, and Bugambilias featuring Mexican and International cuisine. Additionally, there are several other dining options such as Palapa Pier 8 for seafood, Palapa Asadero for international grill/BBQ, and El Manglar offering international cuisine.
Can I use my credit card at Moon Palace Cancun - All Inclusive?
Yes, you can use your credit card at Moon Palace Cancun - All Inclusive. They accept Visa, Mastercard, and American Express. Additionally, you can also pay with cash.
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