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8

641 reviews

Moon Palace Cancun - All Inclusive

Moon Palace Cancun - All Inclusive

Carretera Cancun-Chetumal Km 340, Cancun, 77500, QR, Mexico

Reservations:

+1-833-728-2041

Choose dates to view prices

Kids' club

Restaurant

Beachfront

Private beach area

Outdoor swimming pool

Kids' pool

Business center

Free Private Parking

Moon Palace Cancun - All Inclusive

Welcome to the enchanting Moon Palace Cancun - All Inclusive, where luxury meets fun in the sun! Nestled on the stunning shores of Cancún at Carretera Cancun-Chetumal Km 340, this 5-star resort offers an irresistible getaway for travelers seeking relaxation and adventure. With prices starting from just $313, you can indulge in everything from sumptuous beachfront views to mouthwatering cuisines at our on-site restaurant. With 641 reviews highlighting the unforgettable experiences, you'll quickly see why people rave about this tropical paradise!

Adventure seekers and families alike will rejoice at the endless activities available. Dive into vibrant coral reefs while snorkeling (additional charges apply), or bask in the sun at our private beach area—perfect for the whole family, thanks to our free kids' club and playful playground! If you prefer to unwind, take a dip in one of our outdoor swimming pools, chill out in the sauna, or luxuriate at our spa (for an extra charge). Plus, with convenient amenities like free Wi-Fi, room service, and a business center, working or sharing your vacation with friends back home is a breeze!

With a wide range of thrilling features including water sports, tennis courts, and even live music performances, there's never a dull moment at Moon Palace Cancun! Enjoy the fresh air on our sun deck, treat your taste buds to our kid-friendly buffet, or simply relax in your soundproof room with a view of the gorgeous gardens. Whether you're a couple looking for romance or a family on an adventure, this resort is your ticket to a memorable experience in beautiful Quintana Roo!

At Moon Palace Cancun, your vacation is all about variety and delight! Dive into our heating pools that beckon to you year-round—whether you want to soak and socialize at one of our adults-only pools or let the kids make a splash at the designated children's pool, the choice is yours! With plenty of sun-soaked lounges around, don’t forget your favorite drink for a perfect day under the sun! What’s better than relaxing with a cocktail in hand while the gentle waves of the Caribbean serenade your senses?

Hungry? Indulge your palate at one of our remarkable on-site restaurants, each offering a delicious array of cuisines. Feeling fancy? Dine at Gondola for classic Italian dishes, or tantalize your taste buds with the freshest sushi at Momo. With numerous dining options that cater to every craving—whether it’s Mexican delights at Bugambilias, vibrant seafood at Palapa Pier 8, or a cozy pizza feast at Palapa Pelicanos—you can eat your way around the globe without leaving the resort! If you’re looking for something more casual, swing by the La Burgueria for an American-style family-friendly ambiance; after all, nothing hits the spot like a juicy burger!

As the sun sets, the Moon Palace Cancun transforms into a vibrant hub of entertainment! Enjoy live music performances that lift your spirits and bring joy to your evening. With an assortment of bars, like the 19th Hole and La Palapa, you’re never far from your favorite cocktail or a refreshing drink to keep the good times rolling. Whether you’re igniting the romance with a sunset toast or enjoying a lively evening with family, this is the place to make unforgettable memories! Get ready to embrace the thrill, flavor, and excitement of your ultimate Quintana Roo holiday at Moon Palace Cancun!

Closest airports

Cancún International Airport

4.6mi

Cozumel International Airport

33.3mi

Most popular amenities

Kids' club

Restaurant

Beachfront

Private beach area

Outdoor swimming pool

Kids' pool

Business center

Free Private Parking

Free wifi

Room service

Fitness center

Water sports facilities on site

Steam room

Spa tub

Beach

Sauna

Air conditioning

Hot tub

Tennis court

Kid-friendly buffet

Bar

Sun deck

Tour desk

Mini golf

Terrace

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Garden view

Elevator

Playground

Kids' meals

Picnic area

Garden

Balcony

Free toiletries

Soundproof

Bathtub

Rooms

Show 6 photos

Suite Superior, 2 Bedroom, Golf Course View

1 Double Bed

3045 sqft

Room service

x8

+

x5

More details

Superior Two Bedroom Suite Golf Course View is 3046 square feet and includes a double bed 131-150 width.

Superior Family Suite Garden View - Kids & Teens Free in Moon Palace Cancun - All Inclusive

Show 6 photos

Superior Family Suite, Garden View

2 Double Beds

1 King Size Bed

90 sqft

Hot tub

Garden view

Private Bathroom

Balcony

+

More details

There are two connecting Superior Deluxe Rooms. One with one king-sized bed and connecting room with two double beds. This room includes a beach bucket kit, an Xbox 360 with selection of games on request, 24-hour room service and liquor dispenser, mini bar with sodas, bottled water, juices, domestic and imported beers (refreshed daily). Mini-bar in the kids’ room offers chocolate milkshakes, juice, soda, bottled water and kid-friendly snacks. The bathroom is stocked with Chi and Loreal Kids bathroom amenities, bathrobes and slippers for adults and kids.

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free in Moon Palace Cancun - All Inclusive

Show 6 photos

Superior Presidential Suite, 2 Bedroom, Ocean View

1 Sofa Bed

1 King Size Bed

2 Double Beds

2280 sqft

Hot tub

Private Bathroom

Balcony

Bathtub

+

More details

Discover our luxurious Superior Two Bedroom Presidential Suite with breathtaking ocean views, offering 2282 sqft of space and accommodating up to 6 adults and 5 children. Enjoy a relaxing soak in the hot tub, then unwind on the balcony overlooking the sea – the ultimate family getaway.

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free in Moon Palace Cancun - All Inclusive

Show 6 photos

Superior Presidential Suite, 2 Bedroom, Golf Course View

1 King Size Bed

1 Sofa Bed

2 Double Beds

925 sqft

Hot tub

Garden view

Private Bathroom

Bathtub

+

x5

More details

Indulge in luxury with our 926 sqft Superior Two Bedroom Presidential Suite overlooking the golf course. With space for 6 adults, 5 children, and a private hot tub, this suite offers the perfect family getaway.

Show 5 photos

Superior Governor Suite

1 King Size Bed

1 Double Bed

1 Twin Bed

485 sqft

Balcony

x8

+

x5

More details

Superior Governor Suite is 484 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width plus balcony, satellite tv , bathrobes, and slippers.

Show 5 photos

Swim Up Suite, Garden View

1 Twin Bed

Balcony

Free wifi

Minibar

Flat-screen TV

More details

  • Garden view and pool view
  • Private bath with shower
  • Double whirlpool tub
  • Hammock in terrace, chairs and table
  • Direct access from terrace to semi-private pool
  • Direct access from room terrace to private pool, swimming pool only for people who book Swim

up Suite

  • Breakfast table and two chairs
  • Welcome bottle of Robert Mondavi Twin Oaks Cabernet Sauvignon
  • Liquor dispenser
  • Minibar with sodas, bottled water, juices, domestic and imported beers (refreshed daily)
  • Coffee maker
  • Smart TV with personalized streaming via Google Chromecast®
  • Aromatherapy menu
  • Pillow menu
  • Exclusive beach bag (1 per room/per stay)
  • Bathrobes and slippers
  • CHI® hairdryer and straightener
  • Iron and ironing board
  • 2 in-room pool towels
  • 24-hour room service and turndown service
  • Digital safe (laptop size)
  • Wireless Internet
  • Individually controlled A/C
  • Direct-dial telephone
  • Alarm Clock, Radio & iHome Dock
  • CHI ® bath amenities
  • Smoke free room

*4 guests, including children ages 4 -17

*1 infant (ages 0-3) allowed to stay in the same room + 4 guests

Superior Governor One Bedroom Suite Ocean View - King Size Bed in Moon Palace Cancun - All Inclusive

Show 5 photos

Superior Governor Suite, 1 Bedroom, Ocean View

1 Sofa Bed

1 King Size Bed

90 sqft

Hot tub

Private Bathroom

Balcony

Bathtub

More details

Indulge in luxury with our Superior Governor suite featuring a king size bed, a hot tub, and ocean view from the balcony. With 969 sqft of space, this suite offers comfort, privacy, and relaxation for 2 adults.

Show 5 photos

Superior Family Suite

1 King Size Bed

2 Double Beds

970 sqft

Spa tub

Balcony

Minibar

Wheelchair accessible

x4

+

x3

More details

Superior Family Suite is 969 square feet and includes either a king-size bed 150-183 width or 2 double beds 131-150 width plus balcony, desk, satellite tv , hairdryer, tea and coffee making facilities , ironing set, safe, bathrobes, and slippers and is Wheelchair-accessible with a Disability-friendly bathroom.

Superior Junior Suite Golf Course - Kids & Teens Free in Moon Palace Cancun - All Inclusive

Show 4 photos

Superior Junior Suite, Golf Course View

1 King Size Bed

40 sqft

Hot tub

Garden view

Private Bathroom

Bathtub

+

More details

Indulge in our spacious Superior Junior Suite with a garden view and a hot tub. Perfect for a couple's retreat, with luxurious amenities and 700 sqft of space.

Superior Honeymoon Suite - Kind Size Bed in Moon Palace Cancun - All Inclusive

Show 4 photos

Superior Honeymoon Suite

1 King Size Bed

45 sqft

Hot tub

Private Bathroom

Balcony

Bathtub

+

More details

Indulge in our Superior Honeymoon Suite with a king-size bed, hot tub, and a private balcony. This spacious 484 sqft room is perfect for a romantic getaway for two adults.

Show 3 photos

Deluxe, 2 Double/King, Ocean View

2 Double Beds

1 King Size Bed

Balcony

Free wifi

Minibar

Flat-screen TV

x8

More details

Take advantage of the 2 x 1 promotions. Get one free room for each room reserved. Standard occupancy for this room is up to 4 guests, meaning that up to 8 guests can travel, enjoying 2 rooms for the price of 1. Applies for minimum stays of 3 nights on the same travel dates. No exceptions. All bookings are non refundable and non-transferable. Resort Credit is NOT applicable for this 2x1 promotion.

Wake each morning to an ocean sunrise from your Deluxe Ocean View guestroom. Designed for up to 4 guests, including children and infants, your room provides an awe-inspiring view of the Caribbean from your private balcony. This guestroom also features a double whirlpool tub®, Smart TV with YouTube, vTuner and Weather Channel, and a fully-stocked mini bar is also available in the room in case you want to relax with a cocktail.

In the Sunrise section of the resort, the balconies also include a comfortable hammock for enjoying the ocean view. Choose from 1 king or 2 double beds complete with luxurious in-room amenities featured in all Moon Palace guestrooms and suites.

Room also features:

  • In Room Wine

  • Private bath w/ shower only

  • Liquor Dispenser, Mini Bar contains sodas, bottled water, juices & beer

  • Farouk CHI Bath Amenities

  • Bathrobes & Slippers

  • Individually-controlled A/C

  • Direct Dial telephone

  • Iron/ironing board

  • 24-Hour room service & Turndown service

  • All rooms are non-smoking

Superior Deluxe Garden View - Kids & Teens Free in Moon Palace Cancun - All Inclusive

Show 3 photos

Superior Deluxe, King/2 Double, Garden View

1 King Size Bed

2 Double Beds

485 sqft

Hot tub

Spa tub

Garden view

Private Bathroom

x4

+

x3

More details

Indulge in the spacious Superior Deluxe Garden View room, where a king-size bed and 2 double beds offer comfort for 4 adults and 3 children. Relax in the spa tub or hot tub, and enjoy the garden view from your private balcony.

Guest reviews

8

641 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇬🇧

Rohit

9.1

April 2023

Plenty of options for everyone.

Shame about the sea water, also I think transfers to the other palace resorts should be free to all residents and not just elite club members.

🇦🇺

Alena

9.1

October 2023

everything except for the beach

photos are deceiving. beach is not possible to use for swimming - should be stated when making a choice of the hotel. upon checkout, a donation of $10 usd was added to my account without asking permission - always check your account before leaving the property

🇺🇸

Nikkie

8.2

January 2024

Moon Palace is an incredible place to go for a little get away. The staff is amazing and willing to help you with anything. Extra activities such as massages were very relaxing/ exiting. I would definitely recommend Moon Palace to a friend.

The checking out process was very slow. I waited for approximately 45 minutes to checkout. I was asked to go the back of the line although I had been waiting in line, so I did. During this time the man who directed me to the back of the line began to checkout 2 families who had cut in front of the entire line. This delay in checkout almost causes me to miss my scheduled transportation to the airport.

🇺🇸

Sydnie

8.2

January 2024

Three related hotels, large property, beautiful pool and beach areas, staff very friendly and attentive, obviously enjoying working there.

Gondola food at best was fair. Lines long. People coughing without covering mouths, desk staff at El Manglar explicitly told re two of my kids’ allergies. Every day. Then minutes later our waiter asked the same. Bathtub took up too much room in bedrooms. Needs couch. Not enough electric sockets. My CPAP machine stopped working when my don left room in morning for breakfast. I woke up gasping for air. The promise of hotel credit was deceiving and angered us. It covered tequila packages which most people don’t buy, some purses and expensive glasses. Got pressed to go to Grand and sat through awful 100 minute hard sell with six different people pushing, pushing, pushing. A real turn off.

🇬🇧

Denise

8.2

November 2023

All inclusive resort the staff where so very kind and attentive they work so hard to please you Resort a little noisy but you can find quiet places great for family’s Sunrise resort had a little more character was a lot better than Nicuc ( which had no soul)

The beach and water was very brown disappointed with beach and water they had a blue plastic reef out further from the beach which kept all the plastic and what ever else from washing up on the beach Google maps showed a brown sludge the other side of this ?! I cut my foot on some Metal whilst walking along the beach but thankfully did not get an infection staff at hotel very attentive to this but wanted £25 dollars for waterproof plasters

🇲🇽

Kadietou

8.2

October 2023

The Beach, the swimming pools and location of the hotel. Thé water park at the Grand (available with day pass) was amazing for kids. Nice app also to see all the entertainment available at the hotel during thé week. Nice Entertainment program too at night.

The bathrooms of the rooms are quite small and oldish and didnt look so clean. (We had and moist) Bathrooms near the swimming pools and restaurants areas were also not so clean. Food could also better.

🇺🇸

Srikhs1

9.1

October 2023

Moon Palace was definitely a palace. People from many countries flocked in and had fun filled time at Moon Palace. Parking was away from lobby, not covered. Check-in was quick and easy. Bands were tied and it has the room door openers as well which was cool. Kids also got the band. Reaching room was quick and easy. Luggage was delivered to room. Rooms are not big for a family of 4. Had a jacuzzi inside the living room which shortened the space. Shower and bath were very good with fantastic amenity kits. Inhouse liquor dispenser, mini bar and wine were all highlights. Pool was the best place. Restaurants and food options were unlimited. 24hour coffee shop was amazing. Agra ***** the best food. Did not get such good Indian food in US/India as well. Children playroom was truly the best. Kids can be left here for adults to enjoy. Overall a great experience and fantastic place to visit often in Cancun.

Less vegetarian options. Room service was extremely slow.

🇺🇸

O108677

9.1

October 2022

Everything what right there! There was so much to do, we are even going back with our kids

The ocean was not something you could lay by it was pretty dirty actually.

🇺🇸

Daniel

8.2

December 2023

Most of the Breakfast Buffet was good. Some foods you had to ask for, it seemed like they didn't want you eating all the really good foods too quickly.

The restaurants that did not require reservations had very long wait times. If you did 2 or 3 seating times, that would help clean it up. Otherwise you have to get to the restaurant door 1 hour before it opens at 6pm to get a table that night.

🇮🇪

John

8.2

April 2022

Superb facility

1. Beach not fitting for resort- way too sea weedy 2. Small opportunistic efforts to take small usd leaves very bad taste in mouth eg taxi to airport through resort $65 but via booking $30 3. Impossible to book restaurant and App not fit for purpose

Points of Interest Around Moon Palace Cancun - All Inclusive

Attractions

Xoximilco Cancun

2.1mi

Ventura Park

2.7mi

Cancun Hotel Zone (Avenida Kukulkan)

8.9mi

La Isla Shopping Village

9.5mi

Puerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)

10.3mi

Cancun Scenic Tower (Torre Escénica)

11mi

Cenote Nohoch Nah Chich

11mi

Jolly Roger Pirate Ship

11.1mi

Palapas Park (Parque Las Palapas)

12.2mi

Kin Ha Water Park (Balneario Kin Ha)

16.9mi

Selvatica

17.7mi

3D Museum of Wonders

28.6mi

Cenote Chaak Tun

29.3mi

Fundadores Park (El Zócalo)

29.4mi

CoCo Bongo Playa del Carmen

29.4mi

Restaurants

Gondola

Cuisines

  • Italian
  • International

Momo

Cuisines

  • Sushi
  • Asian

Bugambilias

Cuisines

  • Mexican
  • International

Palapa Pier 8

Cuisines

  • Seafood
  • International

Palapa Asadero

Cuisines

  • International
  • GrillBbq

El Manglar

Cuisines

  • International

Arrecifes

Cuisines

  • Brazilian

Los Caporales

Cuisines

  • Mexican

Palapa Delfines

Cuisines

  • GrillBbq

Palapa Pelicanos

Cuisines

  • Pizza
  • International

Agra

Cuisines

  • Indian

Bistro - 24 hours. Coffee

Cuisines

  • International

Pepe´s Pizza - Brick oven pizza

Cuisines

  • Pizza

Riviera Maya

Cuisines

  • Mexican

Trattoria

Cuisines

  • Italian

La Burgueria

Cuisines

  • American

Ambiances

  • Family Friendly

Smoked

Cuisines

  • American

Pools

Location

  • Outdoor

Age restrictions

  • Adults only

Availability

  • All season

Location

  • Outdoor

Age restrictions

  • Kids only

Availability

  • All season

Amenities of Moon Palace Cancun - All Inclusive

Kids' club

Restaurant

Beachfront

Private beach area

Outdoor swimming pool

Kids' pool

Business center

Free Private Parking

Free wifi

Room service

Fitness center

Water sports facilities on site

Steam room

Spa tub

Beach

Sauna

Air conditioning

Hot tub

Tennis court

Kid-friendly buffet

Bar

Sun deck

Tour desk

Mini golf

Terrace

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Garden view

Elevator

Playground

Kids' meals

Picnic area

Garden

Balcony

Free toiletries

Soundproof

Bathtub

Stay rules - Moon Palace Cancun - All Inclusive

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Moon Palace Cancun - All Inclusive

What's the check-in and check-out schedule at Moon Palace Cancun - All Inclusive?

The check-in time at Moon Palace Cancun - All Inclusive is 03:00 PM and check-out is at 12:00 PM.

Can guests park for free at Moon Palace Cancun - All Inclusive?

Yes, there is parking available at the hotel, and it's free. The parking is private, located at a nearby location, and no reservation is required.

How much does a stay at Moon Palace Cancun - All Inclusive cost?

Starting prices for Moon Palace Cancun - All Inclusive are around $313. This may vary based on room categories and travel dates. To confirm rates, please provide your stay dates.

What are the room types available at Moon Palace Cancun - All Inclusive?

The hotel offers a variety of room types including Family Standard, Deluxe Grand, Junior Superior Suite, and 2 Bedroom Suite. Room sizes range from 484 sqft to 2282 sqft. Some rooms are designed for families, accommodating up to 6 adults and 5 children, while others are more suited for couples with a mix of bed sizes. Smoking is not allowed in any of the rooms.

What is there to do in Moon Palace Cancun - All Inclusive?

Guests at Moon Palace Cancun - All Inclusive can make the most of their time by enjoying a variety of leisure amenities. They can indulge in a diverse culinary experience at the numerous on-site restaurants offering international cuisines like Italian, sushi, Mexican, Brazilian, and more. The hotel features multiple outdoor swimming pools catering to both adults and kids, allowing guests to relax and enjoy the sunshine. Additionally, there are facilities for water sports, a kids' club, mini-golf, and a 24-hour fitness center for those wanting to stay active. The hotel's beachfront location and private beach area provide opportunities for beach activities. For relaxation, guests can also avail the hotel's steam room, spa, sauna, and hot tub. Furthermore, the live music and performances provide entertainment in the evenings, offering a complete package of leisure activities for the guests.

Can guests use a pool at Moon Palace Cancun - All Inclusive?

The Moon Palace Cancun - All Inclusive offers several pools, including one for kids and six for adults. All pools are outdoor and available throughout the year. Some pools have age restrictions, with one specifically for kids and the rest for adults only.

Does Moon Palace Cancun - All Inclusive have on-site restaurants?

Yes, the hotel offers a variety of on-site restaurants including Gondola offering Italian and International cuisines, Momo serving sushi and Asian dishes, and Bugambilias featuring Mexican and International cuisine. Additionally, there are several other dining options such as Palapa Pier 8 for seafood, Palapa Asadero for international grill/BBQ, and El Manglar offering international cuisine.

Can I use my credit card at Moon Palace Cancun - All Inclusive?

Yes, you can use your credit card at Moon Palace Cancun - All Inclusive. They accept Visa, Mastercard, and American Express. Additionally, you can also pay with cash.