461 reviews
From
$95Calle 8 Manzana 29 Lote 5 Entre 10 Y 5ta Avenida, Riviera Maya, 77710, QR, Mexico
461 reviews
1/104
From
$95Free parking
Outdoor swimming pool
Adults only
Free wifi
Air conditioning
Private entrance
Beach chairs/Loungers
24-hour front desk
Welcome to The Palm at Playa, a vibrant and luxurious 4-star hotel located in the heart of Playa del Carmen, Mexico. With its prime location just 0.4mi from the city center, this hotel offers the perfect combination of convenience and tranquility.
The Palm at Playa features 461 reviews from satisfied guests who have raved about their exceptional stay. With prices starting from just $95, this hotel offers great value for money. The hotel offers a range of amenities including free parking, an outdoor swimming pool, and a hot tub for your relaxation. The hotel is also pet-friendly, making it a perfect choice for those traveling with four-legged friends.
Boasting a beautiful garden view and elevator access, the hotel's rooms are designed to provide ultimate comfort. Each room features a private bathroom, free toiletries, and a terrace or balcony where you can enjoy the stunning surroundings. The Palm at Playa also provides excellent customer service with a 24-hour front desk and room service. Don't miss the opportunity to indulge in a delicious breakfast, available at the hotel.
Experience all that Playa del Carmen has to offer from the comfort of The Palm at Playa. Book your stay today and enjoy a memorable vacation in this lively and tropical paradise.
Get ready to take a dip in one of the most breathtaking pools in Playa del Carmen at The Palm at Playa. The hotel offers a stunning rooftop pool with panoramic views of the city and the lush surrounding landscape. No matter the season, this outdoor oasis is available for all ages to enjoy. Soak up the sun on one of the comfortable lounge chairs or take a refreshing swim to beat the heat. The rooftop pool at The Palm at Playa is the perfect place to relax and unwind while taking in the breathtaking views.
When it comes to payment options, The Palm at Playa offers convenience and flexibility. Cash is accepted, allowing you to have peace of mind if you prefer to pay in cash. Additionally, the hotel accepts major credit cards, including American Express, Visa, and Mastercard. Whether you prefer to pay with cash or card, The Palm at Playa ensures that your payment process is seamless and hassle-free.
The Palm at Playa offers a variety of room types to suit every traveler's needs. From spacious suites to cozy double rooms, there is something for everyone. The Deluxe Studio is perfect for couples, with its 883 square feet of space, king-size bed, and modern amenities. Families or larger groups can opt for the spacious Palm Loft or the Two Bedroom Suite, accommodating up to 4 and 5 adults respectively. Each room is thoughtfully designed with comfort in mind, ensuring that you have a cozy and relaxing stay during your time at The Palm at Playa.
Closest airports
Cozumel International Airport
11.9miCancún International Airport
31.1miFree parking
Outdoor swimming pool
Adults only
Free wifi
Air conditioning
Private entrance
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Bar
Garden view
Elevator
Room service
Sun deck
Garden
Wheelchair accessible
Patio
Upper floors accessible by elevator
Free toiletries
Terrace
Balcony
Private Bathroom
Parking On Site
Show 10 photos
Deluxe Studio
1 King Size Bed
885 sqft
Garden view
City view
Private Bathroom
Private entrance
More details
Welcome to our Deluxe Studio Suite, a spacious 883 sqft retreat, featuring a comfortable King size bed and stunning views of both the garden and city. Equipped with a private bathroom, a flat-screen TV, and other modern conveniences, this room is perfect for a luxurious and relaxing stay.
Show 19 photos
Palm One-Bedroom Suite
1 King Size Bed
1 Sofa Bed
915 sqft
Garden view
City view
Private Bathroom
Balcony
x3
More details
Experience ultimate comfort and luxury in our Palm One-Bedroom Suite, boasting a spacious 915 sqft area with a stunning garden and city view. Relax on the private balcony, enjoy the modern amenities, and unwind in the lavish king-size bed or sofa bed.
Show 18 photos
Palm Loft
1 King Size Bed
1 Sofa Bed
645 sqft
Garden view
City view
Private Bathroom
Balcony
x4
More details
Welcome to the Palm Loft, a spacious suite featuring a private balcony and terrace with stunning garden and city views. With a king size bed, sofa bed, and modern amenities like a coffee machine and flat-screen TV, this suite accommodates up to 4 adults and offers a comfortable stay for your city getaway.
Show 12 photos
Palm Double Room
1 King Size Bed
2 Twin Beds
325 sqft
Private Bathroom
Private entrance
Flat-screen TV
Air conditioning
More details
Stay in our spacious Palm Double Room, perfect for couples or friends traveling together. With 323 sqft of space, a comfortable king size bed, private bathroom, and modern amenities like a flat-screen TV and air conditioning, you'll feel right at home during your stay.
Show 8 photos
Executive Suite
1 Sofa Bed
1 King Size Bed
885 sqft
Garden view
Private Bathroom
Balcony
Terrace
x3
More details
Experience luxury and comfort in our spacious Executive Suite with a stunning garden view, private bathroom, and a balcony. This suite features a king-size bed, a sofa bed, and modern amenities like a coffee machine and a flat-screen TV.
Show 9 photos
Two Bedroom Suite
2 Twin Beds
1 King Size Bed
1 Sofa Bed
1290 sqft
Garden view
City view
Private Bathroom
Balcony
x5
More details
Experience luxury and comfort in our spacious Two Bedroom Suite spanning 1292 sqft, featuring a garden view and city view. Enjoy plush beds, a private bathroom, balcony, terrace, and modern amenities like a flat-screen TV, coffee machine, and air conditioning.
7.8
461 reviewsFrom
$95Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇺🇸
Imani
9.1
9.1
I LOVED the hotel atrium space and the rooms. The rooms were comfortable and the front desk staff was very accommodating and personable. I really appreciated their efforts in trying to accommodate some of my needs. I would definitely stay here again!
The music and sound from multiple nightclubs was a HUGE issue at night. Even when sleeping with earbuds - the construction zone & empty buildings around the hotel - cause the local night club music to echo and reverberate every night. Guests who are light sleepers should choose an INTERIOR ROOM or perhaps the hotel could consider stronger insulation around the front and sliding doors facing the streets.
🇺🇸
Amber
10
10
Excellent location right by the beach and all the shops and nightlife and walking distance to the ferry terminal to Cozumel. We are 44 and 45 years old and brought our son and his girlfriend who are both 18. It was fantastic and we all had a blast. It’s classy and elegant but not stuffy and it’s a nice break from some of the huge al-inclusive places we have stayed before. The clientele the palms attracts seems to be a little more civilized and less entitled than the larger hotels that cater to American travelers.
I liked everything.
🇺🇸
Elizabeth
8.2
8.2
The room was beautiful and spacious and even had a balcony. There was a pool and jacuzzi on the roof although we didn't' get the chance to use them. Location was great and close to the ferry
Check-in and check-out were a bit weird, as I had already paid on Booking.com they took my credit card to run it for the entire cost of the room and not just for the incidentals. When we were checking out, they sent houskeeping by the room before they would let us leave to ensure that everything was okay despite having the card for incidentals. This delayed us a bit and almost made us miss the ferry.
🇬🇧
Chris
8.2
8.2
The hotel staff listened and did their best to change the room after we told them about the noise and internet issues. The hotel is in a very good central location. The room was spacious with balcony, hammock, sofa, and good air conditioning. The shower and bathroom area was quite spacious. The restaurant staff were very friendly and helpful, and the food was good quality
The check-in process was slow. The first room we were given was very noisy on the first night (probably because it was on the 3rd floor and on the same side as the roof bar), so we asked to change room. The hotel staff gave us a new room the next day. The internet connection in the first room was a bit intermittent at times.
🇺🇸
Mrsalt
9.1
9.1
Very friendly staff. Room was great, very spacious. The only odd thing would be the way the shower is set up (no doors). Breakfast was good, first day they offered a buffet style with local dishes, second day was 'a la carte' menu with set plates for the included breakfast, or other add ons ($). Pool location (rooftop) was very nice. Clean. Organized. Friendly staff.
I would suggest that the waiters be more attentive to hotel guests at the pool area, a few instances on the same day, servers were attending only the guests who paid the daily pass or were participating on their Salsa event.
🇬🇧
James
8.2
8.2
We were only there for one night, but wished we stayed longer! Really fun part of town and the hotel itself is great, with a lovely rooftop area and palmy garden, the staff were also phenomenal (especially the wonderful Sandra!)
The air conditioning leaked, but within 5 minutes they’d sent someone up who fixed it quickly. So just a sign of their great service
🇦🇺
Tanya
10
10
Fabulous hotel in a great location, room was enormous and very comfortable. Bit noisy from the nearby restaurants etc but bring your ear plugs and it was fine. The roof top pool /bar was great, DJ party and other entertainment was fantastic. Food and drinks service was fabulous cheers Angel and Jamie
Noise but easily fixed with ear plugs
🇩🇪
Ilona
10
10
-The service was outstanding! super friendly, helpful, kind, efficient and professional. From the reception with Octavio and Connie to the Pool service with Miguel, just awesome! They were taking care of us and helped us with anything we needed or requested. Thank you for the great service! -The location is great, not loud and still close to everything, the beach, the restaurants, the bars and clubs. -The room was very clean, big and comfortable! -The food at the pool was diverse and yummy. just overall very happy!
nothing, honestly!
🇬🇧
Giorgia
9.1
9.1
The hotel is clean and comfortable, the reception is available 24/7, the hotel has an amazing rooftop with swimming pool and beds. We really enjoyed our Sunday sunbathing on the rooftop, DJ Axiz was playing we had the best time!
A bit noisy as the hotel is located just next to the 5th avenue
🇺🇸
Maria
8.2
8.2
I loved the roof top pool and the bed was very comfortable..
I didn't like the smell of the bathroom. There was no microwave in the room and no hammock.. This hotel needs some work very outdated. Construction was right outside the room daily. The night front desk guy was very rude couldn't hardly speak English.. The floors r made of hard tile not good for a small child. But its a good place 2 stay for the price.
Attractions
Fundadores Park (El Zócalo)
0.2mi3D Museum of Wonders
0.9miXenses Park
4.2miRio Secreto Nature Reserve
4.8miDiscover Mexico Park Cozumel
12.7miKantun Chi Ecopark
14.9miXotik-Ha EcoPark
15.1miThe Mayan Cacao Company
16.4miSelvatica
17miSan Gervasio Mayan Ruins
17.1miPlaya Palancar
18.3miEl Mirador Lookout
22.2miXoximilco Cancun
29.1miCenote Dos Ojos
29.3miCenotes Sac Actun
30.5miAttractions
Fundadores Park (El Zócalo)
0.2mi3D Museum of Wonders
0.9miXenses Park
4.2miRio Secreto Nature Reserve
4.8miDiscover Mexico Park Cozumel
12.7miKantun Chi Ecopark
14.9miXotik-Ha EcoPark
15.1miThe Mayan Cacao Company
16.4miSelvatica
17miSan Gervasio Mayan Ruins
17.1miPlaya Palancar
18.3miEl Mirador Lookout
22.2miXoximilco Cancun
29.1miCenote Dos Ojos
29.3miCenotes Sac Actun
30.5miAirports
Cozumel International Airport
11.9miCancún International Airport
31.1miLocation
OutdoorFeatures
RooftopAge restrictions
All agesAvailability
All seasonFree parking
Outdoor swimming pool
Adults only
Free wifi
Air conditioning
Private entrance
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Bar
Garden view
Elevator
Room service
Sun deck
Garden
Wheelchair accessible
Patio
Upper floors accessible by elevator
Free toiletries
Terrace
Balcony
Private Bathroom
Parking On Site
Accessibility
Entire unit wheelchair accessible
Upper floors accessible by elevator
Wheelchair accessible
Activities
Bicycle rental
Diving
Golf course
Snorkeling
Bathroom
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Food & Drink
Bar
Snack bar
Special diet meals (on request)
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Express check-in/out
Tour desk
General
Adults only
Air conditioning
Designated smoking area
Elevator
Facilities for disabled guests
Laptop size safe
Non-smoking rooms
Private entrance
Room service
Smoke-free property
Internet
Free wifi
Kitchen
Coffee machine
Microwave
Living Area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Satellite channels
TV
Outdoors
Balcony
Garden
Outdoor furniture
Patio
Sun deck
Terrace
Parking
Free parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Fan
Iron
Socket near the bed
Sofa bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Spa
Beach chairs/Loungers
Foot bath
Outdoor swimming pool
Transportation
Car rental
Shuttle service
View
City view
Garden view
Inner courtyard view
From
$95Check-in
From 15:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
Age restriction may apply
Parking
Free public parking is available on site (reservation is not needed).
Children and beds
Child policies
Children not allowed.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
Mastercard,
American Express,
Visa,
Cash only
This property accepts cash.
When are the check-in and check-out times for The Palm at Playa?
At The Palm at Playa, we have arranged the check-in post 03:00 PM and the room should be vacated by 12:00 PM.
Is there parking available at The Palm at Playa?
Yes, there is free on-site parking available for guests at The Palm at Playa.
How much does a stay at The Palm at Playa cost?
The Palm at Playa has a starting price of $95 for accommodations. Do remember that actual rates might deviate based on the room and date. Insert your dates for a detailed price view.
Which room categories can I book at The Palm at Playa?
The Palm at Playa offers various types of rooms including the Deluxe Studio, Palm One-Bedroom Suite, Palm Loft, Palm Double Room, Executive Suite, and Two Bedroom Suite. Smoking is not allowed in any of the rooms. The rooms can accommodate different numbers of adults, ranging from 2 to 5. The bed sizes vary, with options including King size beds, Twin beds, and Sofa beds.
Which amenities can guests enjoy at The Palm at Playa?
Guests at The Palm at Playa can spend their time enjoying the leisure amenities provided by the hotel. One of the main attractions is the outdoor swimming pool, which is available year-round and suitable for guests of all ages. There is also a rooftop pool that offers stunning views and a unique experience.
In addition to the pools, guests can relax in the hot tub or jacuzzi, and lounge on the beach chairs provided by the hotel. For those who enjoy outdoor activities, the hotel offers a golf course where guests can practice their swing.
Guests can also take advantage of the other amenities available such as bicycle rental, snorkeling, diving, and even enjoy a foot bath for relaxation.
Overall, the hotel provides a range of leisure amenities that cater to different preferences, ensuring that guests have a fulfilling and enjoyable stay.
Is there a swimming pool at The Palm at Playa?
The Palm at Playa hotel has one pool available. This pool is located outdoors and is accessible to guests of all ages. It features a rooftop setting.
Does The Palm at Playa accept credit cards?
Yes, The Palm at Playa accepts credit cards. You can also pay with cash.
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