364 reviews
From
$101Av. Satelite Norte Y Calle Bubullek, Tulum, 77780, QR, Mexico
364 reviews
1/65
From
$101Outdoor swimming pool
Free Private Parking
Free wifi
Air conditioning
Beach umbrellas
Beach chairs/Loungers
Kitchen
Non-smoking rooms
Welcome to Biwa Tulum, a charming 4-star hotel located just 0.4mi from the city center of Tulum, Mexico. Our hotel is nestled in the beautiful state of Quintana Roo and offers a convenient location for exploring all that Tulum has to offer. With 364 reviews and a minimum price starting from $101, we guarantee a memorable stay that won't break the bank.
At Biwa Tulum, we pride ourselves on our wide range of amenities designed to ensure a comfortable and enjoyable stay. Take a dip in our outdoor swimming pool or relax on our sun deck and terrace, complete with beach umbrellas and chairs for your convenience. Our pet-friendly hotel also offers free WiFi, private parking, and a fitness center to cater to all your needs.
Indulge in delicious meals at our on-site restaurant and enjoy the breathtaking views from your private balcony or patio. With non-smoking rooms, air conditioning, and free toiletries, your comfort is our top priority. Whether you're traveling for business or pleasure, Biwa Tulum is the perfect choice for your stay in Tulum, Mexico.
When you stay at Biwa Tulum, relaxation and enjoyment are at the forefront of your experience. Our hotel features an outdoor swimming pool where you can take a refreshing dip or lounge on the sun deck. The pool is available all year round and offers a shallow end, making it perfect for adults who want to unwind and soak up the sun. So grab your favorite drink, find a comfortable spot, and let the worries of the world melt away as you bask in the serene atmosphere of our pool area.
Hungry? Look no further than our on-site restaurant, Don Tomás. With a family-friendly ambiance and a menu featuring Mexican and local cuisines, it's the perfect place to satisfy your taste buds. Indulge in flavorful dishes while enjoying the breathtaking views from your private balcony or patio. From traditional Mexican favorites to delectable local specialties, our restaurant has something for everyone. So whether you're craving a spicy enchilada or a refreshing ceviche, Don Tomás has you covered.
At Biwa Tulum, we understand that convenience and flexibility are essential, especially when it comes to payment options. We accept a variety of payment methods to make your stay as hassle-free as possible. From American Express and Mastercard to Visa, Diners Club, and UnionPay, you can choose the payment method that works best for you. Please note that cash is not accepted, so be sure to bring your preferred card for seamless transactions throughout your stay.
Closest airports
Cozumel International Airport
40miOutdoor swimming pool
Free Private Parking
Free wifi
Air conditioning
Beach umbrellas
Beach chairs/Loungers
Kitchen
Non-smoking rooms
Fitness center
Kitchenware
Kitchenette
Elevator
Room service
Restaurant
Sun deck
Terrace
View
Upper floors accessible by elevator
Free toiletries
Patio
Balcony
Private Bathroom
Parking On Site
Show 15 photos
Junior Suite, Balcony
2 Twin Beds
1 Queen Size Bed
860 sqft
City view
Kitchen
Private Bathroom
Kitchenette
+
More details
Wonderful Suite with balcony (60m2), excellent for families or group of friends. Completely equipped, 2 double rooms, kitchen, living room, flat TV with Netflix, iPod dock, mini-bar, and hotel amenities. 4 people included!
Show 12 photos
Double Room, Balcony
1 King Size Bed
345 sqft
City view
Private Bathroom
Kitchenette
Balcony
+
More details
Cozy double room with balcony, perfect for a couple or a small family with a baby. You will enjoy a flat screen TV with Netflix, mini-bar, and hotel amenities.
Show 9 photos
Room - 2 Twin
2 Twin Beds
345 sqft
City view
Private Bathroom
Kitchenette
Kitchenware
+
More details
Comfortable twin room, perfect for friends or business traveler. You will enjoy a flat screen TV with Netflix, iPod dock, mini-bar, and hotel amenities.
8.8
364 reviewsFrom
$101Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇺🇸
Hidalgo
9.1
9.1
One big thing I liked about BIWA was the staff. Everyone I encountered at the hotel was accommodating, helpful, and respectful. From moving our luggages to our room, to room changes and date changes, all staff members were amazing. Just want to give Stephanie a shoutout for being responsive to my requests. It made traveling from Europe much easier.
One of the things about BIWA I noticed was the noise on the street. I understand that the hotel is on a busy street but some type of noise protector (new window/wall noise protectors) or something that could help this issue wouldn't hurt. Also, when my family and I went up to the rooftop bar during sunset time, nobody was at the bar. Not sure what that hours are listed for but I do feel like it should have been open. Lastly, the shower drainer did not drain as quickly as it should have. Overall, this did not ruin my stay and I would recommend this hotel to friends/family.
🇺🇸
Pizzapunx
10
10
We came here for a honeymoon that was within our budget. Biwa was far better than we expected. I knew it was not a large resort on the beach. Biwa was very responsive on booking.com messenger service and offered to arrange flowers and sparkling wine in the room for our arrival for a reasonable extra cost. We where upgraded to a Suite from the standard room at no cost because of our honeymoon. The room was very nice, spacious and modern. The hotel building looks new and the pool although small, was very nice! We pretty much had it to ourselves the entire time. The rooftop bar is awesome but it's not open yet. However, they did let us go up with our own drinks and hangout up there which was nice. We also rented bicycles from them to get around which was very convenient. We visited the beach during our visit and it was full of seaweed making it unsuitable for swimming, so I'm glad we stayed in the Pueblo and not on the beach. If I ever visit Tulum again I will definitely stay here again. A huge thank you to everyone at Biwa for making this visit so personable and memorable.
Nothing at all.
🇲🇽
Chris
8.2
8.2
The room was very clean, the staff very helpful
The hotel is on one of the bussiest streets, sometimes very noisy, if facing said street.
🇬🇧
Suzanne
10
10
Very comfortable, well designed apartment with good beds, everything clean and pleasant and new looking. Nice pool, friendly staff and great location for everything in town. Good a/c and wifi.
The kitchen equipment was very basic, a few extra items such as a peeler, colander, grater and measuring cup would be useful. There was some street noise at night, but we quickly got used to it.
🇺🇸
Diana
10
10
The cutest boutique hotel, very spacious room for an amazing price, pleasant and helpful staff. There’s a pool and a restaurant attached. Front desk reception was very helpful with laundry, bike rentals, cenote suggestions and others. walking distance to the main roars with tons of shops and bars! I would most certainly stay here for my next downtown tulum visit! 💕💕
Nothing, it was a great stay!!
🇺🇸
Areca
9.1
9.1
The property was clean. Although it’s small and didn’t have the amenities like the larger hotels it still had a nice quality. The rooms are a nice size and I loved the bathroom. I liked that it is centrally located in downtown Tulum. The staff was friendly. They have bicycles or mopeds that you could rent.
It took a while to get the AC to flow properly throughout the room.
🇬🇧
Fiona
8.2
8.2
Pool is nice, sun in the morning, shade in the afternoon. Room is very comfortable, good bed. Location is good, on the edge of the main downtown area.
Rooftop bar was one of the reasons why we booked it but it wasn't open when we were there and they couldn't tell us why or when it would be. A little overpriced for the area but wanted to feel safe and not be right next to a bar.
🇺🇸
Scott
9.1
9.1
We got in late and staff welcomed us in. Then, we went to Casa Papa Rey and had a wonderful dinner (the short ribs and guacamole were incredible!) When we woke up the next morning, we had a delicious homey breakfast at the atatched restaurant then had a serene swim in the (jungle paradise) pool! Would definitely recommend this to anyone. Great value, and fun for families!
It was kinda noisy, but amenities made up for it.
🇬🇧
Jan
10
10
We had the junior suite with 2 bedrooms - 1 twin & 1 double. The ample size sitting space adjoined a spacious kitchen. All clean & a great retreat in the heat of the day. Parking outside hotel was really convenient. Staff friendly. There is a lovely pool - although we didn’t find time to use. It is about 8 min walk into central parts of Tulum. Would definitely stay here again.
As we have discovered at other Mexican hotels, kitchen facilities are furnished with minimum equipment. Barely enough to cook your breakfast - and nothing like salt, oil provided. We had to buy these and left in apartment - would be good if they were available for future guest’s use, but I doubt.
🇧🇪
Yassine
10
10
One of the best hotel I've stayed in. It's well located (a couple minutes walking to the main avenue) the room was spacious, bright and clean. The restaurant has a wide choice of dishes and the food is tasty. The staff members were so welcoming and helpful. I definitely recommend this place!
Attractions
Tankah Park
1.9miTulum
2miGrand Cenote (Gran Cenote)
2.2miCasa Cenote
5.6miCenotes Sac Actun
7.8miCenote Dos Ojos
8.8miXel-Ha
9.7miMuyil
13.7miAkumal
15.6miXotik-Ha EcoPark
23miKantun Chi Ecopark
23.3miSian Ka'an Biosphere Reserve
27.6miPalancar Reef
29.9miPlaya Palancar
30.1miMr. Sancho's Beach Club Cozumel
30.9miAttractions
Tankah Park
1.9miTulum
2miGrand Cenote (Gran Cenote)
2.2miCasa Cenote
5.6miCenotes Sac Actun
7.8miCenote Dos Ojos
8.8miXel-Ha
9.7miMuyil
13.7miAkumal
15.6miXotik-Ha EcoPark
23miKantun Chi Ecopark
23.3miSian Ka'an Biosphere Reserve
27.6miPalancar Reef
29.9miPlaya Palancar
30.1miMr. Sancho's Beach Club Cozumel
30.9miAirports
Cozumel International Airport
40miDon Tomás
Cuisines
Mexican•LocalAmbiances
Family FriendlyLocation
OutdoorFeatures
Shallow endAge restrictions
Adults onlyAvailability
All seasonOutdoor swimming pool
Free Private Parking
Free wifi
Air conditioning
Beach umbrellas
Beach chairs/Loungers
Kitchen
Non-smoking rooms
Fitness center
Kitchenware
Kitchenette
Elevator
Room service
Restaurant
Sun deck
Terrace
View
Upper floors accessible by elevator
Free toiletries
Patio
Balcony
Private Bathroom
Parking On Site
Accessibility
Entire unit wheelchair accessible
Upper floors accessible by elevator
Activities
Bicycle rental
Pool table
Bathroom
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Laundry
Common Areas
Shared lounge/TV area
Food & Drink
Coffee house on site
Kids' meals
Minibar
Restaurant
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
Baggage storage
Concierge
Invoice provided
Private check-in/out
General
Air conditioning
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Heating
Non-smoking rooms
Room service
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Dryer
Kitchen
Kitchenette
Kitchenware
Microwave
Refrigerator
Stovetop
Living Area
Desk
Sitting area
Sofa
Media & Technology
Flat-screen TV
Telephone
TV
Outdoors
Balcony
Outdoor furniture
Patio
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Clothes rack
Fan
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Safe
Smoke alarms
Safety features
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Back massage
Beach chairs/Loungers
Beach umbrellas
Couples' massage
Fitness
Fitness center
Foot massage
Full-body massage
Hand massage
Head massage
Massage
Neck massage
Outdoor swimming pool
Public Bath
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
City view
View
From
$101Check-in
From 15:00
Until 21:00
Check-out
From 07:00
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
The minimum age for check-in is 18
Curfew
Come and go whenever you want
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
Children 5 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 1 years
2 - 2 years
Extra bed upon request
$1 per child per day
3+ years
Extra bed upon request
$1 per person per day
The price in MXN has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
Cash
Mastercard,
American Express,
Diners Club,
Visa,
UnionPay
This property does not accept cash.
What are the check-in and check-out times at Biwa Tulum?
At Biwa Tulum, check-in is available from 03:00 PM until 09:00 PM, and check-out is by 12:00 PM.
Is there parking at Biwa Tulum?
Yes, Biwa Tulum offers free private on-site parking. Reservation is not required.
What's the nightly rate at Biwa Tulum?
Starting prices for Biwa Tulum are around $101. This may vary based on room categories and travel dates. To confirm rates, please provide your stay dates.
What are the room types available at Biwa Tulum?
The hotel offers a Junior Suite with Balcony, which is a suite with a room size of 861 sqft. It accommodates 4 adults and has 1 Queen size bed and 2 Twin beds. There is also a Twin Room and a Double Room with Balcony, both with a room size of 344 sqft. The Twin Room accommodates 2 adults with 2 Twin beds, while the Double Room accommodates 2 adults with 1 King size bed. Smoking is not allowed in any of the rooms.
What is there to do in Biwa Tulum?
Guests at Biwa Tulum can spend their time at the hotel by enjoying the leisure amenities provided. They can relax by the outdoor swimming pool, which is available all season, and features a shallow end. The hotel also offers beach umbrellas and chairs/loungers for guests to enjoy the nearby beach.
For guests looking to stay active, Biwa Tulum has a fitness center where they can exercise. There is also a sun deck for guests to soak up the sun.
The hotel also offers a variety of amenities for relaxation and pampering. Guests can enjoy a full-body, hand, head, couples', foot, neck, or back massage.
When it comes to dining, guests can dine at the on-site restaurant, Don Tomás. The restaurant offers a family-friendly ambiance and serves Mexican and local cuisine.
Overall, guests at Biwa Tulum have plenty of options for leisure and relaxation during their stay.
Can guests use a pool at Biwa Tulum?
The hotel has one pool available. It is open all year round, located outdoors, and is restricted to adults only. The pool also has a shallow end.
Are there restaurants located within Biwa Tulum?
Yes, the hotel has a restaurant on site called Don Tomás. The restaurant offers Mexican and local cuisines and has a family-friendly ambiance.
Does Biwa Tulum accept credit cards?
Biwa Tulum accepts credit cards for payments. Cash is not accepted as a form of payment at this hotel. Accepted credit card payment methods include American Express, Mastercard, Visa, Diners Club, and UnionPay.
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