Pools, free parking, interior, comfy beds coctail hour

Breakfast was messy (was the menu plates included in the price or not? why there was so many waiters but the service was super slow), bad coffee (like tea) and we had wait for it always. You had to ask for juice.. i would recommend to put coffee & drinks on the counter, it would most definetly increase the service level. In the evenings the downstairs pool music was way too load. Very very strong moldy smell in the room. check-in/ out also a bit weird, how they charge your credit card is uncommon.

New and modern hotel in the jungle. Rooms well appointed and the facilities and staff are excellent. Can’t fault anything with our stay!

The location isn’t quite in the town nor is it near the beach meaning that you’ll probably be taking regular trips in either direction fairly often. The other thing is that when we stayed (March) the hotel seemed extremely quiet and while there is a swim up bar in the downstairs pool, it appeared to always be closed. Similar story to the rooftop bar and pool which doesn’t open until the evening. Neither of these things are problems (in fact for some people these may actually be positives) but things maybe worth being aware of.

The hotel was absolutely beautiful. Gorgeous modern design, two tranquil pool areas and DELICIOUS food. Every meal, snack and drink we had was excellent. We were traveling with my 3 year old son and they made special snacks for him at almost every meal and went above and beyond to ensure we had what we needed. I also can't say enough nice things about the staff. From the moment we arrived they were warm, welcoming and responsive and truly made us feel at home. They helped arrange a special bike with a toddler seat, booked reservations at family-friendly beach clubs and gave some great recommendations. I've never been to a hotel where every single person who we interacted with was just lovely.

The ONLY negative is the location. It's quite a ways from the nice beach clubs/restaurants. Luckily they provide free bikes and we ended up enjoying the ride (~20 min), but there's not much in walking distance.

I didn’t like that when we checked in I asked for our card to be charged at check out. The receptionist charged my card anyway. When we were trying to check out they were trying to charge our card a second time. The girl kept saying the charge was cancelled and I had to call my bank to confirm that my card was indeed charged. Then come to find out the amount my card was charge was more than the cost of our stay. I was told we’re going to be refunded but we still have not received our refund. I had to email them a second time and this time they “promise” my card would be refunded. Still waiting in that…….

Beautiful room and bathroom Lovely pool areas, lots of towels and smart sun beds Very clean and well maintained throughout Really well designed hotel - a very relaxing space to be Delicious meal in roof top restaurant - go and eat there Very timely car valet Nice cocktails

Shower water pressure Yes able to walk to main town area but need to get a taxi back

The hotel melts into the jungle and makes you feel like you are in a jungle with the trees and vegetation everywhere. It is incredibly beautiful and extremely comfortable. The staff could not be more helpful and attentive.

There is very little to be critical of this hotel, except maybe the breakfast, which was good, but not exceptional. The choice was limited and the quality did not match the standard of the many places nearby which served exceptional breakfast at reasonable prices.

Very nice quiet boutique hotel with very welcoming staff. Awesome breakfast and excellent food. They offer one free drink as happy hour every day at 5pm. They offer free transportation to one of their sister hotel by the beach 10 min away. Overall we really liked it. The hotel is also less than 10 min away from the little Tulum downtown. There is two pools available. One is located at the rooftop with cabanas. There is a gym and you can borrow bikes for free.

Nothing

- Bicycles available every day were perfect to go to the beach and downtown. - The place at the beach was amazing. Great design, with a place to park the bikes. Perfect spot to hang out for drinks, food and shadow hehe - Staff was great. - The room and the pool were perfect too! - From breakfast to a la carte menu, everything was super tasty and well done! - Happy hours with free drinks and finger food everyday <3

Nothing to add

Very nice big spacious rooms, breakfast included was great (I love the green juice and blue yoghurt bowls), the pool was lovely and the gym was good. Also had a lovely rooftop pool but we didn’t get a chance to use it. The free valet parking, happy hour comp drinks and welcome drinks on arrival were lovely additions.

We were invited to listen to a presentation about a neighbouring development property but the pitch was really confusing and misleading. Lunch was complimentary and we received some vouchers for activities too which was really kind but think the connection there could be better established. The people were friendly enough just could have been clearer.

Everything within expectations. Very good breakfast made at the moment. Friendly and helpful staff.

Many days the music in the pool area was too loud, taking away the possibility of rest and listening to the beautiful birds in the garden.