They are strict about having your own food and drink in the beach loungers, which was disappointing. We stayed at another beachfront hotel on the same trip and they had no such rule. Tulum is expensive so it was nice to be able to bring some beers and snacks from the market rather than paying restaurant prices all the time. I feel as a guest I shouldn't be restricted. Maybe for day pass visitors, where the hotel/restaurant is trying to make money but otherwise, thumbs down on that policy.

This is a hidden gem in the Tulum hotel zone. It is centrally located with great access to shops, restaurants, and a variety of beach clubs, but also very (relatively) quite affordable. The rooms are thoughtfully decorated in a natural-material Tulum style and are very comfortable. The beach club has great food and cocktails. There is some music coming from it during the day, but they wrap up and are silent from 8:00pm. We are already planning our return.

I can't think of anything, During our stay, we had a minor issue with the lock on our room. We messaged reception, and it was fixed within a half hour. Great service.

This spot is right in the thick of tulum beach scene, but we were able to avoid all of the clubby vibes when we felt like relaxing. Their beach “club” is really comfortable, charming and not crowded which we loved, and the section of the beach is excellent for swimming. The staff was super kind and made sure we felt comfortable and had what we needed - special shout out to Manuel who was a great server. Also, everything on the beach is really expensive, which didn’t sting so much because the food was AMAZING. The Aguachile was to die for and the fish tacos were also incredible - everything else we saw come out also looked delicious and very thoughtful. Kudos to the kitchen staff!

We don’t have any real complaints. We stayed in the Vanilla room and only thing we didn’t love was that there was foot traffic next to the window which meant you had to have most of the shades closed if you wanted privacy. But this was very minor as we had also had a really nice private area with plunge pool on the roof.

I don't believe you can find a better room in Tulum. This room literally steps out onto the beach, with a palapa and bar right there. The second story terrace has a nice pool for two. You can watch the sunrise from the bed, and the room size is adequate. It is very quiet, and the beach is basically private. The bar and restaurant make excellent food and drink, and will bring it to your room or terrace. Cleaning staff and the front desk do a great job and act very quickly to your needs.

Having some chairs on the terrace would have been terrific to enjoy the view if not in the pool. There is some construction, but that's a good sign. The room being built above and behind ours will have an absolutely gorgeous 360 degree view. The construction workers were very courteous and did not work while we were there. Two bottles of water are provided, and we wished we had a little more at the ready, but water is a precious resource in Tulum. Be prepared to pay for it everywhere else.

Such an intimate and beautiful location, the complimentary breakfast made it easy to get our day started with a little something before we'd adventure Tulum. The price is high because this location is prime, as it's on the beach and close to many popular restaurants- BTW, check out Ukami, best restaurant in Tulum beach.

I wish it was more affordable so I could come back every year lol. We split our stay between here and a more affordable option (Jade Tulum) and clearly Orchid was better. It's up to the consumer to decide what amenities they feel they would prefer. I wish I had an opportunity to use the outside plung tub but it was kinda dirty - I used the hammock a bunch tho!

We had the best room available, right on the beach. Staff was beyond amazing. From the front desk personnel, to the staff at the bar on the beach, to the cleaning staff (even the guy who waters the trees and rakes out the sand on the path to the beach every morning)...every person working here is top notch, and all they care about is making you happy. I wish I could name them, but I forget names so easily. The 3 people I dealt with at the front desk...one guy and two ladies...were just awesome. More than helpful, attentive, and quick to reply to everything. There were also two beach staff guys...one was a shorter gentleman who brought our coffee and breakfast to our room every morning, and the other was a younger, taller guy with tattoos, who went out of his way to take care of us the entire 10 days we spent there. They all spoke perfect English, which helped us a lot. Over-all, again, we could not have asked for a better place to stay with such great people working there. Oh, and the food was amazing too!

The only thing I can think of that wasn't perfect, was the controls for our private hot tub upstairs. The button for the jets didn't work, but I'm a plumber, so I figured out that the plug just needed to be reset inside the control panel whenever we wanted to use it. And this was not even a big deal at all. It might be, for a non-plumber tho! Otherwise, not even one complaint about anything. Absolutely amazing place to stay.

This beautiful boho beach house was amazing! Newly renovated and stylish. The hotel is small which is just what we like and walking distance from other beach clubs that play loud music and have parties. This one is nice and low key. We had an incredible room with a pool. Walking distance to the GoMart and other stores and restaurants. Good parking area. Loved the menu at the restaurant and the continental breakfast which comes with the room. Great housekeeping. Loved the beach sun bed loungers.

The food sometimes arrived cold. Service could be a bit more attentive.

Heaven! The style of this place is a little rustic – it seems to just sprout out of the sand – but the level of luxury and quality is fantastic. The restaurant does incredible food!

All the resorts in this area are right next to each other, and some of them like to pump out the music ALLLLLLL day long, which kind of kills the quiet beach vibe IMO!

Amazing staff, everyone was lovely, reception was very helpful especially the wasapp connection it was great, house keeping were lovely and very professional nothing was too much trouble, guys in the bar were also great and very attentive. Food was excellent and very well priced considering other areas close by were very expensive. We felt very safe and loved every minute. We love tulum Thank you

Not always having hot water, and the shower water wasn't fresh it was salt water. Not a big deal thow

the property was small and quaint, only 7 rooms which was nice because the staff knew us and were very attentive. the service was fantastic, the food was amazing, it was the perfect location and not too pricy for the area.

my only complaint is there was some construction they were doing on the property that was sometimes in the way or loud. but they did their best to mitigate the disturbance.