Just wow. The rooms are spectacular. Every corner has been designed with high attention to detail. From the lights control, to the double shower, the outdoor “in room” swimming pool, the daily dessert they bring in the evening. Every morning and night they write in the sand “good morning” or “sweet dreams”. Someone even comes to the beach to offer to clean the sunglasses. Staff are so welcoming and helpful. It is located on a part of the beach which is not the busiest so it feels like you are alone in a private long paradise beach. Very peaceful and relaxing. One of the best hotels I have been to.

Nothing at all.

the location was idyllic if you are looking for chill

The staff wanted to be tipped for everything - even a bottle of water this became annoying and if you didn't the staff would serve the ones who did.

Bruno, Edmundo and the rest of the Staff were great! Olga and the Kitchen Staff cook Great food. Location on the beach and beach "club" are very good. All thee staff and Managers (like Betty ) are very helpful.

The price of the everything on the Hotel strip Is very high. I think that the value was a hard to see because of the prices. Even though the food and drink are very good in a lot of places $45USD for a hamburger is too much. It starts to look like gouging pretty quickly. I think if prices were more reasonable that more guests would stay and eat the hotels they were staying at. Expect to pay $30-$40 USD fro Cab ride into town and again on the way back( 15-20 min ....)

We liked our stay at Tago a lot. The room was very spacious, especially the open bathroom. I can't remember ever having had such a comfortable bed before. Between the bed and the beach there was only our private pool, which was usually a bit chilly for Demcember. The beach with beachclub near Tago is particularly nice. We would definitely consider to come back.

As we were very happy this is not really a big deal: as drinks and food are not made at the beach bar the service was quite slow but charming and friendly.

We really enjoyed our stay at Tago Tulum and were very impressed with both the location and the spacious, and modern rooms. The beach was cleaned every morning so we had no issues with algae and the staff was always attentive and ready to assist.

Two minor things that could be improved. First, the cleaning service was only done around 5pm every day which was quite late and disrupted our schedule. Second, we also enjoy to drink tea in the mornings and evenings and there was no kettle available in the room.

the rooms are unbelievable! great modern look with lots of space! the staff was great (especially betty - she’s the best!!)

you have a pool on your room terrace, unfortunately it never got cleaned (leaves & branches) even if we requested it

The ocean front suite is amazing the perfect location for a room. The views are fantastic. The food here is great as is the beach club. Book your transfer here from the airport with the hotel as its the best value even though it sounds expensive.

We paid close to 1000 dollars a night and also put 400 dollars on tab for the food and drinks. Despite this as soon as we went over tab we were pestered to pay immediately even when we were getting our breakfast deliver to us on the last morning. I explained I would pay at check out in an hour and was told to pay now. i refused and paid on check out. There was just a sense of money grabbing here at times. I also asked for rose petals on the bed for our honeymoon. I was quoted 60 dollars with a dessert or 160dollars with champagne. I replied that I just wanted the petals and recieved no response and didnt get the petals. Lacking the 5 star touch but still nice.

Rooms, beach- always raked, clean, organized, beach cenote clean, friendly staff, daily room cleaning w fresh towels and room pool screened if any debris, sand walking paths and sand dining floor space was a nice feature.

Should be more caffeinated nespresso coffee pods daily in the room ( like 6 minimum). Same with water supplied; 4 small Fiji waters minimum. General filtered unlimited potable drinking water stations should be around the property. 2 key cards per room instead of 1. Drink prices could be substantially lower which would make the beach and/or bar experience more lively to socialize with other guests creating an estate atmosphere. Light music during breakfast & dinner time around dining space would be great.

The overall experience was outstanding. The staff was amazing. The hotel staff is very customer centric to make sure you enjoy your staying. The location is very nice as well. By walking distance, you can reach a plenty of good restaurants and bars. You can even access them through the beach!!! The pool in the room was a plus. Room is big with a beautiful decoration. We were surprised every night with a small “good night” cake/dessert in our room. Recommend to have a dinner at japanese restaurant/sushi bar inside hotel. Fodd is really good.

Nothing major to say about. The only recoomendation is to setup the beach services a bit earlier. As explained when we arrived, they start it at 11:30am everyday but there are people that like to come before this time.

Exquisite boutique hotel in the heart of the Hotel Area in Tulum! The staff were very welcoming and super courteous! I forgot my iPad at the hotel beach and travelled, and the hotel staff helped ship it back to me (special shout out to Ulisses and Sergio - for their help and patience throughout the process). We couldn’t have wished for a better time!