528 reviews
From
$60C-15 A No. 30x20 KM 117, Piste, Tinum, 97751, Mexico
528 reviews
1/22
From
$60Outdoor swimming pool
Free Private Parking
Free wifi
Steam room
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Welcome to Hotel Puerta Chichen, a 4-star oasis located just 2.2mi from the heart of Chichén-Itzá, Mexico. With 528 glowing reviews, this hotel provides an unforgettable experience for all travelers seeking comfort and relaxation. Prices start from just $60, making this the perfect destination for budget-savvy adventurers.
The hotel offers an array of amenities to ensure an enjoyable stay. Take a dip in the outdoor swimming pool or unwind in the steam room. Indulge in a rejuvenating spa treatment (additional charges apply) or savor delicious meals at the on-site restaurant. With pet-friendly accommodations and kids' meals available, the hotel caters to the needs of all guests. Enjoy the convenience of free private parking and stay connected with complimentary WiFi.
Hotel Puerta Chichen also boasts a convenient location, allowing guests to easily explore the wonders of Chichén-Itzá and its surroundings. The friendly and attentive staff are available 24/7 and are ready to assist with any requests. Don't miss the opportunity to experience the breathtaking views, luxurious rooms, and top-notch service that Hotel Puerta Chichen has to offer. Book your stay today and embark on a remarkable journey in one of Mexico's most beautiful destinations.
At Hotel Puerta Chichen, you'll find not one, but two sparkling pools to enjoy. Take a refreshing dip in our stunning outdoor pool, perfect for cooling off on hot days. If you're looking for a more tranquil experience, our second pool is exclusively for adults, providing a peaceful oasis to relax and unwind. With both pools available year-round, you can take a refreshing swim no matter the season.
Hungry after a day of exploring? Look no further than our on-site restaurant, Puerta Chichen. With its family-friendly ambiance, you can enjoy delicious meals together with your loved ones. Indulge in a culinary journey through Mexican, local, and international cuisines, all crafted with the freshest ingredients. Our knowledgeable and friendly staff are ready to assist you in selecting the perfect dish to satisfy your taste buds.
To ensure a hassle-free stay, we accept various payment methods, including cash, American Express, Visa, and Mastercard. With these options available, you can make convenient and secure transactions for your accommodations and any additional services you choose to enjoy during your stay.
With our range of room types available, you're sure to find the perfect fit for your needs. Whether you're traveling alone, with a partner, or with your family, we have accommodations to suit your preferences. From our spacious Superior King Room, perfect for couples seeking a luxurious retreat, to our Standard Twin Rooms, offering comfortable bedding for up to two adults and two children, every room is designed with your comfort in mind. And with no smoking allowed in any of our rooms, you can enjoy a fresh and clean environment throughout your stay.
Come discover the wonders of Chichén-Itzá and experience the warm hospitality, beautiful amenities, and exceptional service that awaits you at Hotel Puerta Chichen. Book your stay today and embark on an unforgettable adventure in the heart of Mexico.
Outdoor swimming pool
Free Private Parking
Free wifi
Steam room
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Bar
Soundproof rooms
Room service
Restaurant
Picnic area
Terrace
Garden
Wheelchair accessible
View
Private Bathroom
Show 2 photos
Superior King Room
1 King Size Bed
345 sqft
Private Bathroom
View
Flat-screen TV
Air conditioning
More details
Indulge in the comfort of our spacious Superior King Room, featuring a king size bed and a stunning view. Relax and enjoy the private bathroom, flat-screen TV, and air conditioning. Smoking is not allowed in this 344 sqft double room that accommodates 2 adults.
Standard Twin Room
2 Double Beds
345 sqft
Private Bathroom
Flat-screen TV
Air conditioning
+
More details
Welcome to our comfortable Standard Twin Room, where you'll find two spacious double beds accommodating two adults and two children. Enjoy the convenience of a private bathroom, flat-screen TV, air conditioning, and additional amenities like a fan, safe, and bathtub or shower. You'll have everything you need for a relaxing stay.
Show 2 photos
Standard Twin Room with Garden View
2 Double Beds
345 sqft
Private Bathroom
View
Flat-screen TV
Air conditioning
+
More details
Enjoy the refreshing Garden View from our spacious Standard Twin Room, featuring two comfortable Double beds. With a size of 344 sqft, this room is perfect for 2 adults and 2 children, offering a private bathroom, flat-screen TV, air conditioning, and other thoughtful amenities for a pleasant stay.
8.6
528 reviewsFrom
$60Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇳🇱
Danny
9.1
9.1
Staff was superb; from the front office to the housekeeping to the restaurant waiters - everybody was very very friendly and helpful. Rooms comfortable and spacious and tastefully decorated. Pool area was fantastic: big pool and comfy chairs to sit. Restaurant nice; the buffet lunch is a good deal, our kids loved the food. Puerta Chichen is a 15 min walk to Chichen Itza, which meant we got there by 8:15 am and left the ruins when the tons of people were starting to get in (and before it really started to get hot - we had a lovely cool swim in the pool after the trip!). We highly recommend this hotel and by any means it’s a great idea to sleep near Chichen Itza in order to there early.
Get a room on the pool/garden side for 10 USD more. We declined the offer but regretted it during the night, the traffic is pretty heavy even after dark.
🇺🇸
Darsana
10
10
The place and gardens were beautiful, clean, and the energy was amazing. The staff was the greatest surprise. They were friendly, professional and very accommodating to our needs. From upper management, to the nice man cleaning the pool daily, they surpassed our expectations. The vegan food at the restaurant was the best Mexican vegan food ever at any restaurant, including California where we live. The local juices were so delicious and nutritious. The staff went out of their way to share their maya culture and to give ups information on what to do in the area. Overall we felt in love with the hotel, the area, but most importantly, the entire staff.
Nothing.
🇺🇸
Edward
10
10
We were Cancun but our Airbnb was terrible and dated, we decided to stay closer to Chichén Itzá and this hotel was the blissful stay we needed. Great WiFi, beautiful facilities, and the staff is amazingly sweet, kind and accommodating. They are the reason we decided to stay even longer, we traveled all over the Yucatán and this is the only place we want to come back too. wonderful place to heal and rest.
Hotel Memberships not available yet.
🇳🇱
Menno
9.1
9.1
We really liked the room, according to the staff it was recently redecorated 7 months ago. The food was really good and has a 8 dollar buffet untill 1700. The staff was really helpful and happy to provide extra information and background on their Maya culture and help you with a guide for chitzen Itza. The location is ideal for Chitzen Itza and is within walking distance (~20 min). The pool looked great, which we didn't expect from the provided pictures/info.
The photos on the website. I didn't expect this hotel! It was gorgeous! The only minor downside was the WiFi which was not really working, albeit only 4-6 rooms were occupied. A safe in the room would have been very nice.
🇳🇱
Jvja
10
10
Our plans changed and we were able to change the date of our booking last minute. The staff welcomed us, the room was clean spacious. The beds were very comfortable and everything you need was in the room. The breakfast was very good and again the staff was really nice. The hotel is a 4 minute drive from Chichen Itza. The hotel even helped us with a guide speaking our language. When we came back (we already checked out) we had some lunch and the manager also invited us to have a swim in the pool in the lovely garden.
Couldn't think of anything we didn't like.
🇧🇷
Amanda
9.1
9.1
Hotel is super nice! A big pool, very comfortable rooms and beds. Good shower. Food on estaurant is fantastic! Receptionist Eduardo is very friendly and attentive! A perfect place to relax after some days travelling!
I definitely do not recommend the massage service. massagist professional was rude with my friends and the massage room was not clean!
🇺🇸
Dorene
8.2
8.2
This was a surprisingly great hotel, located within walking distance of Chichen Itza! The food and service in the restaurant was INCREDIBLE!! The grounds were fun to explore, though we didn't have time to enjoy the pool.
Our room was very close to the restaurant and pool. So, the noisy tourists definitely were not fun. BUT I don't fault the hotel in any way for this. They really have an exceptional staff & can't control the volume of people.
🇲🇽
Doug
10
10
What a wonderful experience from the day we arrived, we were welcomed with open arms, Edwardo at the front counter was awesome with his suggestions of places to experience on our vacation. Luis the manager made a special effort to greet us and always wanted to make sure we were well taken care of. Alejandro, Brenda and Delfina took exceptional care of us in the restaurant. If you're looking for a fantastic experience this is the place!!! We will definitely return in the future!
🇳🇱
Tarik
8.2
8.2
Fine hotel in Piste. We took the a la carte breakfast options, which looked better than the buffet breakfast. Great location to go to Chichen Itza (walking distance if you do not carry heavy bags). Also fine to walk into Piste for restaurant options. The hotel offers Chichen Itza tickets at 100 pesos more each as service fee. They were open about the price difference and also they told us if we would go early that you would probably not need to wait in line for the regular ticket sale.
We had a room on the street side, which brings a lot of noise with it. A lot more could be done to improve the sound isolation. It was hard to get a taxi from the hotel to Chichen Itza at the equinox days. Since we always travel with good earplugs for sleeping it was not a huge problem for us, but keep it in mind when booking here.
🇬🇧
Alison
8.2
8.2
Close enough to Chichén Itzá for an early morning walk to beat the queues; a short walk into Piste for the bus to Merida; very friendly and welcoming staff, who don’t speak English but understood my limited Spanish and engaged us in a conversation (of sorts!).
It’s a sprawling business-type hotel on the busy main road, catering to coach parties and tours, rather than individual travellers, but it suited our purposes for two nights.
Attractions
Viator Hospitality Suite at Chichén Itzá
0.2miChichen Itza
1.1miEl Caracol (Zona Arqueológica El Caracol)
1.3miCenote Ik Kil
3.1miBalankanche Caves
4miCenote Hubiku
27.2miCenote Suytun
29.7miAttractions
Viator Hospitality Suite at Chichén Itzá
0.2miChichen Itza
1.1miEl Caracol (Zona Arqueológica El Caracol)
1.3miCenote Ik Kil
3.1miBalankanche Caves
4miCenote Hubiku
27.2miCenote Suytun
29.7miPuerta Chichen
Cuisines
Mexican•Local•InternationalAmbiances
Family FriendlyLocation
OutdoorAge restrictions
Adults onlyAvailability
All seasonOutdoor swimming pool
Free Private Parking
Free wifi
Steam room
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Bar
Soundproof rooms
Room service
Restaurant
Picnic area
Terrace
Garden
Wheelchair accessible
View
Private Bathroom
Accessibility
Wheelchair accessible
Activities
Cooking class
Bathroom
Bathtub or shower
Private Bathroom
Toilet
Toilet paper
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Ironing service
Laundry
Suit press
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Kids' meals
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Currency exchange
Express check-in/out
Invoice provided
Private check-in/out
Tour desk
General
Air conditioning
Designated smoking area
Facilities for disabled guests
Hypoallergenic room available
Non-smoking rooms
Room service
Smoke-free property
Soundproof rooms
Internet
Free wifi
Media & Technology
Flat-screen TV
Outdoors
Garden
Outdoor furniture
Picnic area
Terrace
Parking
Free Private Parking
Physical distancing
Cashless payment available
Contactless check-in/out
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Fan
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Spa
Back massage
Beach chairs/Loungers
Beach umbrellas
Couples' massage
Foot massage
Full-body massage
Hand massage
Head massage
Massage
Neck massage
Outdoor swimming pool
Public Bath
Spa
Spa facilities
Steam room
Transportation
Airport drop-off
Airport pickup
Airport shuttle
View
View
From
$60Check-in
From 15:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in public areas and is free of charge.
Age restrictions
There's no age requirement for check-in
Curfew
Come and go whenever you want
Parking
Free private parking is available at a location nearby (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
Children 13 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
American Express,
Visa,
Mastercard,
Cash only
This property accepts cash.
At what times are check-in and check-out at Hotel Puerta Chichen?
Guests at Hotel Puerta Chichen can check in starting from 03:00 PM and need to check out by 12:00 PM.
Does Hotel Puerta Chichen provide free parking options?
Yes, Hotel Puerta Chichen offers free parking in a nearby private location. No reservation is required for parking.
What's the nightly rate at Hotel Puerta Chichen?
Hotel Puerta Chichen has rates that begin from $60. Prices can differ due to room specifications and booking dates. Always add your desired dates for a precise quote.
What types of rooms does Hotel Puerta Chichen offer?
Hotel Puerta Chichen offers a variety of room types, including Superior King Rooms and Standard Twin Rooms. All rooms have a size of 344 sqft. Smoking is not allowed in any of the rooms. The Superior King Room accommodates 2 adults and has a King size bed, while the Standard Twin Rooms accommodate 2 adults and 2 children, with 2 Double beds.
Which amenities can guests enjoy at Hotel Puerta Chichen?
Guests at Hotel Puerta Chichen can spend their time enjoying a range of leisure amenities. They can relax and soak up the sun by the outdoor swimming pool or unwind in the steam room. For those looking for even more relaxation, the hotel offers spa facilities where guests can indulge in a variety of massages including full-body, hand, head, couples', foot, neck, and back massages.
The hotel also provides beach umbrellas and beach chairs/loungers for guests to enjoy a day at the nearby beach.
When it comes to dining options, guests can enjoy delicious meals at the on-site restaurant Puerta Chichen. The restaurant offers a family-friendly ambiance and serves Mexican, local, and international cuisines.
In summary, guests at Hotel Puerta Chichen can make the most of their time by enjoying the outdoor swimming pool, spa facilities, beach amenities, and dining at the on-site restaurant.
Does Hotel Puerta Chichen feature a pool area?
The hotel has one pool available, which is located outdoors. It is open to guests all year round and there are age restrictions, as it is only for adults.
Are there restaurants located within Hotel Puerta Chichen?
Yes, Hotel Puerta Chichen has a restaurant on site called Puerta Chichen. The restaurant offers Mexican, local, and international cuisines. It caters to families and has a family-friendly ambiance.
Can I use my credit card at Hotel Puerta Chichen?
Yes, you can use your credit card at Hotel Puerta Chichen. They accept American Express, Visa, and Mastercard. Additionally, cash payments are also accepted.
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