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+1-833-728-2041528 reviews
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$60C-15 A No. 30x20 KM 117, Piste, Tinum, 97751, Mexico
Reservations:
+1-833-728-2041528 reviews
1/22
Restaurant
Outdoor swimming pool
Free Private Parking
Free wifi
Room service
Steam room
Air conditioning
Bar
Welcome to Hotel Puerta Chichen, your portal to the enchanting world of Chichén-Itzá! Nestled just 3.5 kilometers away from the vibrant heart of Chichén-Itzá, this 4-star gem in the Yucatán offers a captivating blend of luxury and comfort for every traveler. With rates starting from just $60, you’ll find yourself surrounded by lush gardens and delightful amenities, perfect for unwinding after a day of exploring the ancient wonders nearby!
At Hotel Puerta Chichen, your adventure is met with leisure! Dive into the refreshing outdoor swimming pool or sip on a cocktail at the bar while luxuriating under the sun. Feel the weight of the world lift off your shoulders in the steam room or indulge in a soothing massage at the spa (extra charges apply). Our dedicated staff is always ready to help, providing 24-hour front desk service and a tour desk to guide you through the cultural treasures right at your doorstep. With 528 rave reviews, you can bet our guests leave feeling rejuvenated and delighted!
After a day of excitement, retreat to your soundproof room, equipped with air conditioning and Wi-Fi, ensuring a peaceful night’s sleep. Enjoy a meal at our on-site restaurant or head out to the terrace for a picturesque picnic—complete with beach umbrellas and lounging chairs! Whether you're planning a family getaway or a romantic escape, Hotel Puerta Chichen is the ideal base to make lasting memories surrounded by the magic of the Yucatán. Join us for a stay you won't forget!
At Hotel Puerta Chichen, every day can be a new adventure! Begin your mornings basking in the tranquil ambiance of our outdoor swimming pool, where adults can unwind and refresh from the Yucatán sun. Choose to kick back with a cocktail in hand or challenge a friend to a spirited game by the water. When the afternoon calls, head to our on-site restaurant, Puerta Chichen, where you can dive into a menu bursting with flavors of Mexico and beyond. Family-friendly vibes ensure that everyone can find a dish that delights, whether it's traditional local fare or international favorites.
After a satisfying meal, why not take a leisurely stroll around our lush gardens? The greenery provides the perfect backdrop for a picturesque picnic; feel free to set up under an umbrella with lounging chairs, where relaxation meets a breathtaking view! Our hotel serves as the ideal retreat for families, couples, or anyone who craves a little escape from reality. With each garden path you wander down, you can soak in the vibrant colors and charming flora of the Yucatán landscape while contemplating your next day's adventure.
As your day winds down, retreat to your soundproof haven, where rest is paramount. Each room is designed to offer maximum comfort with generous space, assuring you a cozy night as you recharge for another day of exploration. Whether you opt for the Superior King Room, perfect for couples, or the Standard Twin Room, ideal for families, you’re guaranteed a home away from home. So why wait? The magical experience of Chichén-Itzá and the enticing warmth of Hotel Puerta Chichen await your arrival, ready for you to make unforgettable memories in the heart of the Yucatán!
Restaurant
Outdoor swimming pool
Free Private Parking
Free wifi
Room service
Steam room
Air conditioning
Bar
Tour desk
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Wheelchair accessible
Beach umbrellas
Beach chairs/Loungers
Picnic area
Garden
View
Show 2 photos
Superior King Room
1 King Size Bed
345 sqft
Private Bathroom
View
Flat-screen TV
Air conditioning
More details
Indulge in the comfort of our spacious Superior King Room, featuring a king size bed and a stunning view. Relax and enjoy the private bathroom, flat-screen TV, and air conditioning. Smoking is not allowed in this 344 sqft double room that accommodates 2 adults.
Show 2 photos
Standard Twin Room with Garden View
2 Double Beds
345 sqft
Private Bathroom
View
Flat-screen TV
Air conditioning
+
More details
Enjoy the refreshing Garden View from our spacious Standard Twin Room, featuring two comfortable Double beds. With a size of 344 sqft, this room is perfect for 2 adults and 2 children, offering a private bathroom, flat-screen TV, air conditioning, and other thoughtful amenities for a pleasant stay.
Standard Twin Room
2 Double Beds
345 sqft
Private Bathroom
Flat-screen TV
Air conditioning
+
More details
Welcome to our comfortable Standard Twin Room, where you'll find two spacious double beds accommodating two adults and two children. Enjoy the convenience of a private bathroom, flat-screen TV, air conditioning, and additional amenities like a fan, safe, and bathtub or shower. You'll have everything you need for a relaxing stay.
8.6
528 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇳🇱
Danny
9.1
July 2022
Staff was superb; from the front office to the housekeeping to the restaurant waiters - everybody was very very friendly and helpful. Rooms comfortable and spacious and tastefully decorated. Pool area was fantastic: big pool and comfy chairs to sit. Restaurant nice; the buffet lunch is a good deal, our kids loved the food. Puerta Chichen is a 15 min walk to Chichen Itza, which meant we got there by 8:15 am and left the ruins when the tons of people were starting to get in (and before it really started to get hot - we had a lovely cool swim in the pool after the trip!). We highly recommend this hotel and by any means it’s a great idea to sleep near Chichen Itza in order to there early.
Get a room on the pool/garden side for 10 USD more. We declined the offer but regretted it during the night, the traffic is pretty heavy even after dark.
🇺🇸
Darsana
10
July 2023
The place and gardens were beautiful, clean, and the energy was amazing. The staff was the greatest surprise. They were friendly, professional and very accommodating to our needs. From upper management, to the nice man cleaning the pool daily, they surpassed our expectations. The vegan food at the restaurant was the best Mexican vegan food ever at any restaurant, including California where we live. The local juices were so delicious and nutritious. The staff went out of their way to share their maya culture and to give ups information on what to do in the area. Overall we felt in love with the hotel, the area, but most importantly, the entire staff.
Nothing.
🇺🇸
Edward
10
May 2023
We were Cancun but our Airbnb was terrible and dated, we decided to stay closer to Chichén Itzá and this hotel was the blissful stay we needed. Great WiFi, beautiful facilities, and the staff is amazingly sweet, kind and accommodating. They are the reason we decided to stay even longer, we traveled all over the Yucatán and this is the only place we want to come back too. wonderful place to heal and rest.
Hotel Memberships not available yet.
🇳🇱
Menno
9.1
July 2022
We really liked the room, according to the staff it was recently redecorated 7 months ago. The food was really good and has a 8 dollar buffet untill 1700. The staff was really helpful and happy to provide extra information and background on their Maya culture and help you with a guide for chitzen Itza. The location is ideal for Chitzen Itza and is within walking distance (~20 min). The pool looked great, which we didn't expect from the provided pictures/info.
The photos on the website. I didn't expect this hotel! It was gorgeous! The only minor downside was the WiFi which was not really working, albeit only 4-6 rooms were occupied. A safe in the room would have been very nice.
🇧🇷
Amanda
9.1
August 2023
Hotel is super nice! A big pool, very comfortable rooms and beds. Good shower. Food on estaurant is fantastic! Receptionist Eduardo is very friendly and attentive! A perfect place to relax after some days travelling!
I definitely do not recommend the massage service. massagist professional was rude with my friends and the massage room was not clean!
🇺🇸
Dorene
8.2
December 2022
This was a surprisingly great hotel, located within walking distance of Chichen Itza! The food and service in the restaurant was INCREDIBLE!! The grounds were fun to explore, though we didn't have time to enjoy the pool.
Our room was very close to the restaurant and pool. So, the noisy tourists definitely were not fun. BUT I don't fault the hotel in any way for this. They really have an exceptional staff & can't control the volume of people.
🇳🇱
Jvja
10
June 2022
Our plans changed and we were able to change the date of our booking last minute. The staff welcomed us, the room was clean spacious. The beds were very comfortable and everything you need was in the room. The breakfast was very good and again the staff was really nice. The hotel is a 4 minute drive from Chichen Itza. The hotel even helped us with a guide speaking our language. When we came back (we already checked out) we had some lunch and the manager also invited us to have a swim in the pool in the lovely garden.
Couldn't think of anything we didn't like.
🇲🇽
Doug
10
June 2022
What a wonderful experience from the day we arrived, we were welcomed with open arms, Edwardo at the front counter was awesome with his suggestions of places to experience on our vacation. Luis the manager made a special effort to greet us and always wanted to make sure we were well taken care of. Alejandro, Brenda and Delfina took exceptional care of us in the restaurant. If you're looking for a fantastic experience this is the place!!! We will definitely return in the future!
🇬🇧
Alison
8.2
December 2022
Close enough to Chichén Itzá for an early morning walk to beat the queues; a short walk into Piste for the bus to Merida; very friendly and welcoming staff, who don’t speak English but understood my limited Spanish and engaged us in a conversation (of sorts!).
It’s a sprawling business-type hotel on the busy main road, catering to coach parties and tours, rather than individual travellers, but it suited our purposes for two nights.
🇳🇱
Tarik
8.2
March 2022
Fine hotel in Piste. We took the a la carte breakfast options, which looked better than the buffet breakfast. Great location to go to Chichen Itza (walking distance if you do not carry heavy bags). Also fine to walk into Piste for restaurant options. The hotel offers Chichen Itza tickets at 100 pesos more each as service fee. They were open about the price difference and also they told us if we would go early that you would probably not need to wait in line for the regular ticket sale.
We had a room on the street side, which brings a lot of noise with it. A lot more could be done to improve the sound isolation. It was hard to get a taxi from the hotel to Chichen Itza at the equinox days. Since we always travel with good earplugs for sleeping it was not a huge problem for us, but keep it in mind when booking here.
Attractions
Viator Hospitality Suite at Chichén Itzá
0.2miChichen Itza
1.1miEl Caracol (Zona Arqueológica El Caracol)
1.3miCenote Ik Kil
3.1miBalankanche Caves
4miCenote Hubiku
27.2miCenote Suytun
29.7miAttractions
Viator Hospitality Suite at Chichén Itzá
0.2miChichen Itza
1.1miEl Caracol (Zona Arqueológica El Caracol)
1.3miCenote Ik Kil
3.1miBalankanche Caves
4miCenote Hubiku
27.2miCenote Suytun
29.7miPuerta Chichen
Cuisines
Ambiances
Location
Age restrictions
Availability
Restaurant
Outdoor swimming pool
Free Private Parking
Free wifi
Room service
Steam room
Air conditioning
Bar
Tour desk
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
Wheelchair accessible
Beach umbrellas
Beach chairs/Loungers
Picnic area
Garden
View
Accessibility
Wheelchair accessible
Activities
Cooking class
Bathroom
Bathtub or shower
Private Bathroom
Toilet
Toilet paper
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Ironing service
Laundry
Suit press
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Kids' meals
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Currency exchange
Express check-in/out
Invoice provided
Private check-in/out
Tour desk
General
Air conditioning
Designated smoking area
Facilities for disabled guests
Hypoallergenic room available
Non-smoking rooms
Room service
Smoke-free property
Soundproof rooms
Internet
Free wifi
Media & Technology
Flat-screen TV
Outdoors
Garden
Outdoor furniture
Picnic area
Terrace
Parking
Free Private Parking
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Fan
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Spa
Back massage
Beach chairs/Loungers
Beach umbrellas
Couples' massage
Foot massage
Full-body massage
Hand massage
Head massage
Massage
Neck massage
Outdoor swimming pool
Public Bath
Spa
Spa facilities
Steam room
Transportation
Airport drop-off
Airport pickup
Airport shuttle
View
View
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in public areas and is free of charge.
There's no age requirement for check-in
Come and go whenever you want
Free private parking is available at a location nearby (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 13 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
American Express,
Visa,
Mastercard,
Cash only
This property accepts cash.
At what times are check-in and check-out at Hotel Puerta Chichen?
Guests at Hotel Puerta Chichen can check in starting from 03:00 PM and need to check out by 12:00 PM.
Does Hotel Puerta Chichen provide free parking options?
Yes, Hotel Puerta Chichen offers free parking in a nearby private location. No reservation is required for parking.
What's the nightly rate at Hotel Puerta Chichen?
Hotel Puerta Chichen has rates that begin from $60. Prices can differ due to room specifications and booking dates. Always add your desired dates for a precise quote.
What types of rooms does Hotel Puerta Chichen offer?
Hotel Puerta Chichen offers a variety of room types, including Superior King Rooms and Standard Twin Rooms. All rooms have a size of 344 sqft. Smoking is not allowed in any of the rooms. The Superior King Room accommodates 2 adults and has a King size bed, while the Standard Twin Rooms accommodate 2 adults and 2 children, with 2 Double beds.
Which amenities can guests enjoy at Hotel Puerta Chichen?
Guests at Hotel Puerta Chichen can spend their time enjoying a range of leisure amenities. They can relax and soak up the sun by the outdoor swimming pool or unwind in the steam room. For those looking for even more relaxation, the hotel offers spa facilities where guests can indulge in a variety of massages including full-body, hand, head, couples', foot, neck, and back massages.
The hotel also provides beach umbrellas and beach chairs/loungers for guests to enjoy a day at the nearby beach.
When it comes to dining options, guests can enjoy delicious meals at the on-site restaurant Puerta Chichen. The restaurant offers a family-friendly ambiance and serves Mexican, local, and international cuisines.
In summary, guests at Hotel Puerta Chichen can make the most of their time by enjoying the outdoor swimming pool, spa facilities, beach amenities, and dining at the on-site restaurant.
Does Hotel Puerta Chichen feature a pool area?
The hotel has one pool available, which is located outdoors. It is open to guests all year round and there are age restrictions, as it is only for adults.
Are there restaurants located within Hotel Puerta Chichen?
Yes, Hotel Puerta Chichen has a restaurant on site called Puerta Chichen. The restaurant offers Mexican, local, and international cuisines. It caters to families and has a family-friendly ambiance.
Can I use my credit card at Hotel Puerta Chichen?
Yes, you can use your credit card at Hotel Puerta Chichen. They accept American Express, Visa, and Mastercard. Additionally, cash payments are also accepted.
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