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8.6

528 reviews

Hotel Puerta Chichen

Hotel Puerta Chichen

C-15 A No. 30x20 KM 117, Piste, Tinum, 97751, Mexico

Reservations:

+1-833-728-2041

Choose dates to view prices

Restaurant

Outdoor swimming pool

Free Private Parking

Free wifi

Room service

Steam room

Air conditioning

Bar

Hotel Puerta Chichen

Welcome to Hotel Puerta Chichen, your portal to the enchanting world of Chichén-Itzá! Nestled just 3.5 kilometers away from the vibrant heart of Chichén-Itzá, this 4-star gem in the Yucatán offers a captivating blend of luxury and comfort for every traveler. With rates starting from just $60, you’ll find yourself surrounded by lush gardens and delightful amenities, perfect for unwinding after a day of exploring the ancient wonders nearby!

At Hotel Puerta Chichen, your adventure is met with leisure! Dive into the refreshing outdoor swimming pool or sip on a cocktail at the bar while luxuriating under the sun. Feel the weight of the world lift off your shoulders in the steam room or indulge in a soothing massage at the spa (extra charges apply). Our dedicated staff is always ready to help, providing 24-hour front desk service and a tour desk to guide you through the cultural treasures right at your doorstep. With 528 rave reviews, you can bet our guests leave feeling rejuvenated and delighted!

After a day of excitement, retreat to your soundproof room, equipped with air conditioning and Wi-Fi, ensuring a peaceful night’s sleep. Enjoy a meal at our on-site restaurant or head out to the terrace for a picturesque picnic—complete with beach umbrellas and lounging chairs! Whether you're planning a family getaway or a romantic escape, Hotel Puerta Chichen is the ideal base to make lasting memories surrounded by the magic of the Yucatán. Join us for a stay you won't forget!

At Hotel Puerta Chichen, every day can be a new adventure! Begin your mornings basking in the tranquil ambiance of our outdoor swimming pool, where adults can unwind and refresh from the Yucatán sun. Choose to kick back with a cocktail in hand or challenge a friend to a spirited game by the water. When the afternoon calls, head to our on-site restaurant, Puerta Chichen, where you can dive into a menu bursting with flavors of Mexico and beyond. Family-friendly vibes ensure that everyone can find a dish that delights, whether it's traditional local fare or international favorites.

After a satisfying meal, why not take a leisurely stroll around our lush gardens? The greenery provides the perfect backdrop for a picturesque picnic; feel free to set up under an umbrella with lounging chairs, where relaxation meets a breathtaking view! Our hotel serves as the ideal retreat for families, couples, or anyone who craves a little escape from reality. With each garden path you wander down, you can soak in the vibrant colors and charming flora of the Yucatán landscape while contemplating your next day's adventure.

As your day winds down, retreat to your soundproof haven, where rest is paramount. Each room is designed to offer maximum comfort with generous space, assuring you a cozy night as you recharge for another day of exploration. Whether you opt for the Superior King Room, perfect for couples, or the Standard Twin Room, ideal for families, you’re guaranteed a home away from home. So why wait? The magical experience of Chichén-Itzá and the enticing warmth of Hotel Puerta Chichen await your arrival, ready for you to make unforgettable memories in the heart of the Yucatán!

Most popular amenities

Restaurant

Outdoor swimming pool

Free Private Parking

Free wifi

Room service

Steam room

Air conditioning

Bar

Tour desk

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Beach umbrellas

Beach chairs/Loungers

Picnic area

Garden

View

Rooms

Superior King Room in Hotel Puerta Chichen

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Superior King Room

1 King Size Bed

345 sqft

Private Bathroom

View

Flat-screen TV

Air conditioning

More details

Indulge in the comfort of our spacious Superior King Room, featuring a king size bed and a stunning view. Relax and enjoy the private bathroom, flat-screen TV, and air conditioning. Smoking is not allowed in this 344 sqft double room that accommodates 2 adults.

Standard Twin Room with Garden View in Hotel Puerta Chichen

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Standard Twin Room with Garden View

2 Double Beds

345 sqft

Private Bathroom

View

Flat-screen TV

Air conditioning

+

More details

Enjoy the refreshing Garden View from our spacious Standard Twin Room, featuring two comfortable Double beds. With a size of 344 sqft, this room is perfect for 2 adults and 2 children, offering a private bathroom, flat-screen TV, air conditioning, and other thoughtful amenities for a pleasant stay.

Standard Twin Room in Hotel Puerta Chichen

Standard Twin Room

2 Double Beds

345 sqft

Private Bathroom

Flat-screen TV

Air conditioning

+

More details

Welcome to our comfortable Standard Twin Room, where you'll find two spacious double beds accommodating two adults and two children. Enjoy the convenience of a private bathroom, flat-screen TV, air conditioning, and additional amenities like a fan, safe, and bathtub or shower. You'll have everything you need for a relaxing stay.

Guest reviews

8.6

528 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Featured reviews:

🇳🇱

Danny

9.1

July 2022

Staff was superb; from the front office to the housekeeping to the restaurant waiters - everybody was very very friendly and helpful. Rooms comfortable and spacious and tastefully decorated. Pool area was fantastic: big pool and comfy chairs to sit. Restaurant nice; the buffet lunch is a good deal, our kids loved the food. Puerta Chichen is a 15 min walk to Chichen Itza, which meant we got there by 8:15 am and left the ruins when the tons of people were starting to get in (and before it really started to get hot - we had a lovely cool swim in the pool after the trip!). We highly recommend this hotel and by any means it’s a great idea to sleep near Chichen Itza in order to there early.

Get a room on the pool/garden side for 10 USD more. We declined the offer but regretted it during the night, the traffic is pretty heavy even after dark.

🇺🇸

Darsana

10

July 2023

The place and gardens were beautiful, clean, and the energy was amazing. The staff was the greatest surprise. They were friendly, professional and very accommodating to our needs. From upper management, to the nice man cleaning the pool daily, they surpassed our expectations. The vegan food at the restaurant was the best Mexican vegan food ever at any restaurant, including California where we live. The local juices were so delicious and nutritious. The staff went out of their way to share their maya culture and to give ups information on what to do in the area. Overall we felt in love with the hotel, the area, but most importantly, the entire staff.

Nothing.

🇺🇸

Edward

10

May 2023

We were Cancun but our Airbnb was terrible and dated, we decided to stay closer to Chichén Itzá and this hotel was the blissful stay we needed. Great WiFi, beautiful facilities, and the staff is amazingly sweet, kind and accommodating. They are the reason we decided to stay even longer, we traveled all over the Yucatán and this is the only place we want to come back too. wonderful place to heal and rest.

Hotel Memberships not available yet.

🇳🇱

Menno

9.1

July 2022

We really liked the room, according to the staff it was recently redecorated 7 months ago. The food was really good and has a 8 dollar buffet untill 1700. The staff was really helpful and happy to provide extra information and background on their Maya culture and help you with a guide for chitzen Itza. The location is ideal for Chitzen Itza and is within walking distance (~20 min). The pool looked great, which we didn't expect from the provided pictures/info.

The photos on the website. I didn't expect this hotel! It was gorgeous! The only minor downside was the WiFi which was not really working, albeit only 4-6 rooms were occupied. A safe in the room would have been very nice.

🇧🇷

Amanda

9.1

August 2023

Hotel is super nice! A big pool, very comfortable rooms and beds. Good shower. Food on estaurant is fantastic! Receptionist Eduardo is very friendly and attentive! A perfect place to relax after some days travelling!

I definitely do not recommend the massage service. massagist professional was rude with my friends and the massage room was not clean!

🇺🇸

Dorene

8.2

December 2022

This was a surprisingly great hotel, located within walking distance of Chichen Itza! The food and service in the restaurant was INCREDIBLE!! The grounds were fun to explore, though we didn't have time to enjoy the pool.

Our room was very close to the restaurant and pool. So, the noisy tourists definitely were not fun. BUT I don't fault the hotel in any way for this. They really have an exceptional staff & can't control the volume of people.

🇳🇱

Jvja

10

June 2022

Our plans changed and we were able to change the date of our booking last minute. The staff welcomed us, the room was clean spacious. The beds were very comfortable and everything you need was in the room. The breakfast was very good and again the staff was really nice. The hotel is a 4 minute drive from Chichen Itza. The hotel even helped us with a guide speaking our language. When we came back (we already checked out) we had some lunch and the manager also invited us to have a swim in the pool in the lovely garden.

Couldn't think of anything we didn't like.

🇲🇽

Doug

10

June 2022

What a wonderful experience from the day we arrived, we were welcomed with open arms, Edwardo at the front counter was awesome with his suggestions of places to experience on our vacation. Luis the manager made a special effort to greet us and always wanted to make sure we were well taken care of. Alejandro, Brenda and Delfina took exceptional care of us in the restaurant. If you're looking for a fantastic experience this is the place!!! We will definitely return in the future!

🇬🇧

Alison

8.2

December 2022

Close enough to Chichén Itzá for an early morning walk to beat the queues; a short walk into Piste for the bus to Merida; very friendly and welcoming staff, who don’t speak English but understood my limited Spanish and engaged us in a conversation (of sorts!).

It’s a sprawling business-type hotel on the busy main road, catering to coach parties and tours, rather than individual travellers, but it suited our purposes for two nights.

🇳🇱

Tarik

8.2

March 2022

Fine hotel in Piste. We took the a la carte breakfast options, which looked better than the buffet breakfast. Great location to go to Chichen Itza (walking distance if you do not carry heavy bags). Also fine to walk into Piste for restaurant options. The hotel offers Chichen Itza tickets at 100 pesos more each as service fee. They were open about the price difference and also they told us if we would go early that you would probably not need to wait in line for the regular ticket sale.

We had a room on the street side, which brings a lot of noise with it. A lot more could be done to improve the sound isolation. It was hard to get a taxi from the hotel to Chichen Itza at the equinox days. Since we always travel with good earplugs for sleeping it was not a huge problem for us, but keep it in mind when booking here.

Points of Interest Around Hotel Puerta Chichen

Attractions

Viator Hospitality Suite at Chichén Itzá

0.2mi

Chichen Itza

1.1mi

El Caracol (Zona Arqueológica El Caracol)

1.3mi

Cenote Ik Kil

3.1mi

Balankanche Caves

4mi

Cenote Hubiku

27.2mi

Cenote Suytun

29.7mi

Restaurants

Puerta Chichen

Cuisines

  • Mexican
  • Local
  • International

Ambiances

  • Family Friendly

Pools

Location

  • Outdoor

Age restrictions

  • Adults only

Availability

  • All season

Amenities of Hotel Puerta Chichen

Restaurant

Outdoor swimming pool

Free Private Parking

Free wifi

Room service

Steam room

Air conditioning

Bar

Tour desk

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Beach umbrellas

Beach chairs/Loungers

Picnic area

Garden

View

Stay rules - Hotel Puerta Chichen

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Hotel Puerta Chichen

At what times are check-in and check-out at Hotel Puerta Chichen?

Guests at Hotel Puerta Chichen can check in starting from 03:00 PM and need to check out by 12:00 PM.

Does Hotel Puerta Chichen provide free parking options?

Yes, Hotel Puerta Chichen offers free parking in a nearby private location. No reservation is required for parking.

What's the nightly rate at Hotel Puerta Chichen?

Hotel Puerta Chichen has rates that begin from $60. Prices can differ due to room specifications and booking dates. Always add your desired dates for a precise quote.

What types of rooms does Hotel Puerta Chichen offer?

Hotel Puerta Chichen offers a variety of room types, including Superior King Rooms and Standard Twin Rooms. All rooms have a size of 344 sqft. Smoking is not allowed in any of the rooms. The Superior King Room accommodates 2 adults and has a King size bed, while the Standard Twin Rooms accommodate 2 adults and 2 children, with 2 Double beds.

Which amenities can guests enjoy at Hotel Puerta Chichen?

Guests at Hotel Puerta Chichen can spend their time enjoying a range of leisure amenities. They can relax and soak up the sun by the outdoor swimming pool or unwind in the steam room. For those looking for even more relaxation, the hotel offers spa facilities where guests can indulge in a variety of massages including full-body, hand, head, couples', foot, neck, and back massages.

The hotel also provides beach umbrellas and beach chairs/loungers for guests to enjoy a day at the nearby beach.

When it comes to dining options, guests can enjoy delicious meals at the on-site restaurant Puerta Chichen. The restaurant offers a family-friendly ambiance and serves Mexican, local, and international cuisines.

In summary, guests at Hotel Puerta Chichen can make the most of their time by enjoying the outdoor swimming pool, spa facilities, beach amenities, and dining at the on-site restaurant.

Does Hotel Puerta Chichen feature a pool area?

The hotel has one pool available, which is located outdoors. It is open to guests all year round and there are age restrictions, as it is only for adults.

Are there restaurants located within Hotel Puerta Chichen?

Yes, Hotel Puerta Chichen has a restaurant on site called Puerta Chichen. The restaurant offers Mexican, local, and international cuisines. It caters to families and has a family-friendly ambiance.

Can I use my credit card at Hotel Puerta Chichen?

Yes, you can use your credit card at Hotel Puerta Chichen. They accept American Express, Visa, and Mastercard. Additionally, cash payments are also accepted.