The hotel staff were welcoming and very helpful throughout the stay. They were able to check us in earlier with our early flight arrival as well as provided us with late check out. The facilities were very good and we were provided with everything we requested. Good location of hotel to access the metro and train to the airport or Amsterdam. We hired a bike for the week, which you could park outside the hotel. Best method of travel around the city.

The bathroom has a large frosted glass facing the bedroom, which was a little inappropriate for a twin room being shared between friends. We managed to use towels and hangers to cover this space for more privacy but it would be good to have an optional cover for rooms that are not for couples.

Very nice hotel near the WTC in a quiet environment. Great view from the 19th floor. Has a nice bar as well with very friendly staff.

Breakfast in the weekend starts at 8:00, which is later than I had hoped as we had to leave earlier. I couldn't find the breakfast hours anywhere on booking.com. Keep this in mind when selecting the breakfast in advance. So, sadly we didn't get the chance to get it. A breakfast box was offered instead, but of course has a lot less value. Parking is very close-by (WTC parking), but expensive.

Good location next to a tram station and major train station. Very friendly staff who give good service. Good breakfast buffet and dinner menu at the restaurant.

My whole family was disappointed that the Gym is outside of the hotel and guests need to pay a fee. It was closed on Christmas Day. This should not be listed as a facility of the hotel. The room keys are too sensitive to mobile phone that our keys malfunctioned a lot.

After a long journey, absolutely exhausted, this was a delightfully clean and well-designed room to flop down in. The staff were very welcoming and called up to make sure I was happy with everything. Loved being able to have a hot bath too. Comfy beds, so a good night’s sleep. Loved the 12noon check out. Ordered room service and enjoyed the food. Well worth considering for a stay in The Hague.

Nothing. All good.

The room was a good size and well appointed. It was lovely having a fridge we could use rather than a pointless minibar. The beds were very comfortable and the shower pressure was good. The staff were great, cleanliness was too, and I would return.

There was a large window between the bathroom and the bedroom. It was frosted, but not very well… it left little to the imagination so would have been nice to have been highlighted on booking as was sharing a twin room with a male friend! Location wise it’s in the middle of the business district, so at weekends almost everything is closed.

Great location (7-8 min walking from the train station). Nice and clean rooms. Nice view. Very tasty breakfast with lots of choices.

The only downside for me was the receptionists behaviour. The check-in went very smoothly and fast. They even offered me a cup of hot chocholate to get warm (it was cold and rainy when I traveled). The "but" is that they (meaning, two ladies from the reception), for some reason, on my check-in process, talked between them in dutch and laughed mentioning my home country. I am not saying that they laughed at me or anything remotely close, I'm just saying this is not a professional behaviour from their part.

Very nice business hotel that is very reasonably priced during the weekend. Good beds, great views. Large room. Connections to the main train station and trams throughout the city make this hotel more accessible than the location might initially indicate.

Shower panels don’t keep water from spilling onto floor. Probably would not pay full price, certainly not for the breakfast. Take the tram two stops to Spui and eat at HEMA.

Clean and lots of space in the room for two people sharing two single beds. Room facilities were sufficient for a week stay. Quiet area, can’t keep the window open at night as it is noisy but can use air con. The metro is outside the hotel.

The wall dividing the bathroom and the room is frosted glazing. This was not expected and isn’t a nice feature. Can see silhouette when using the shower. There are no usb ports so don’t forget to bring travel adapters. I thought it would be more modern for this hotel. You have to pay extra to use the gym which is across the atrium in the World Trade Centre. Disappointing that this was not specified and not included in the hotel price.

The hotel and staff were fantastic. Tram Stop just outside of the hotel. We had two evening meals at the hotel that were value for money and very tasty.

It was further from Central than I thought, that was my fault. I did email to ask if any immigrant were staying at the hotel, I was told there wasn't but there was. We were given a room on arrival that was being used, it was floor to ceiling stacked with plastic bags of cloths and a child buggy was there. We were relocated to another room.

The staff is always kind and supportive, the breakfast is pretty good. Location is also good for me and the parking was also easy.

I would suggest to consider improving some aspects of maintenance, kettle with calcium deposits, noisy bathroom doors, bulbs that keep light even when you turn off and the wooden in general. Nonetheless, they are always listening and happy to solve issues or providing alternatives.