Great location, modern building, clean, easy to find.

Booking.com stated that parking was included in room price however when I arrived at reception I was told that it wasnt and that parking was an additional $30 overnight. It takes the pleasure out of a special stay. I was annoyed, but what can you do when you are in the CBD with a car that needs to be parked somewhere? Its not good enough.

I like the convenience to my daughter, who lives very locally. It’s also great for visiting around Auckland and has convenient access to transport links.

I felt the house keeping standards had dropped a bit since my last day. Corridors needed vacuum cleaning and I had to ask for toilet roll at reception on at least 2 occasions. Also despite using my cups everyday, I resorted to washing them in the sink because they weren’t replaced. Finally, in other hotels, towels are usually replaced when they’re left on the floor, to help the environment and reduce costs. I ended up with 5 bath towels, despite single occupancy.

The apartment was roomy and had all the things we needed (washing machine, drier, dishwasher, kitchen facilities and utensils, pots & pans etc). Washing powder, dishwashing liquid, & some toiletries (shampoo, cond, wash, moisturiser) were available. We were able to get into our room early as it happened to be ready which was awesome after getting off the cruise ship early on the morning. Location awesome. Woolworths & fast food outlets within walking distance, as well as rental car companies.

We stayed 4 nights so our rubbish wasn't collected. Room servicing occurred for 5+ night stays. Collecting rubbish more frequently (esp in large units like our 3 bedroom/5 person one) would be good.

The location was easy access to the grocery store, nice restaurants , buses and the ferry system. The staff was helpful if we needed something( milk, tea bags, sugar, towels etc) we asked and they brought it up or just handed it to us. loved the city❤️ the washer and dryer ran quietly so we were able to use them at night. Was a great place to spend a week in.

There could have been a few more dishes. & silverware. We had to keep washing them after each meal. Really it didn’t cause any anguish but it would be all I could say for what I didn’t like.

Always enjoy being here. It's a great location and the rooms are well appointed and clean

Sadly this time our room had a very bad ashy smell in it- probs from a previous guest having an accident with the oven? It was so bad that we had to switch rooms after one night, which meant paying extra for an upgrade. The new room was technically a 2 bdrm, but the same floor area as the previous one (which also had two bedrooms but was called a 1 bdrm..). But had no choice other than to pay the extra which was a bit of a bummer. This is the only time I've ever stayed there when things didn't go perfectly

The room was warm and spacious. Very nice finishes. Very good soundproofing within the apartment Slept so well even for city centre

•Very basic room features etc for the price. •Tv/internet streaming from built in Chromecast wasn't available on devices for whole 5 day stay. • 1 full service for a 5 day 4 night stay wasn't enough. Had to go to reception for coffee etc replenishment daily and had to ask for service 3 days in a row. Until it was done as we ran out of rubbish bags, toilet paper before our service (2 rolls for 4 days between 3 people wasn't enough) and ended up having to buy own coffee, milk and sugar as was told "service tomorrow" every time I rang... but wasn't done.

Nice clean property. Breakfast was basic, but nicely set out. 1bedroom unit was spacious,

Staff on reception on both days were not welcoming. Woman on arrival had no idea about our booking. Had to ask for the website offered upgrade. She had no personality and it was hard to hear her as there were a noisy group holding a meeting in the foyer, as there was no other room to do this in. Reception staff next day on checkout, was different, but again - no conversation etc. Why oh why do they only provide 1 tube of shower soap when it is a double room??? Milk was only provided for 1 cup of tea each!! No biscuits. Restaurant was closed for dinner. Parking was provided in our booking, it was down and around the corner, took a bit of working out to find it, and our way back to the hotel back entrance.

The room facilities were great! The location was very central an easy walk to everything! There is plenty of space in this room. The kitchen was a generous size and had most things you would need like dishwasher, oven, stovetop, microwave,utensils etc. All in all we were pretty pleased and would stay again!

There was no tea towel in the kitchen to dry dishes. There was a big pool of water all over the balcony from the ac unit when we first got there. As it dried it was very slippery from.mould on the balcony. You have to close the blinds in the bathroom as they are not frosted and there are business offices next door.

Very convenient location in downtown, walking distance to everything. They had a package for a room + parking (which we needed) + breakfast for two. It was a great deal for the price, parking is in the next building, breakfast was tasty with good food selection. They have a lot of plugs, including regular, USB and wireless charger in the room, which was great as it was our first day in NZ and we didn't have a plug converter yet. The room was quite and spacious and the staff is helpful.

Not a big deal, but we had to ask about parking first and then about breakfast (which was included, but they didn't mention any details like time or where it is during check-in).

The whole experience of locating the hotel, check in and access to the room was simple. The front desk was extremely friendly on arrival, my room was ready for check in (and my booking accurate) - and for a nice change, it was actually in close proximity to the lifts and my room close by on reaching my floor. The room was impressive, an entire apartment, which well appointed kitchen, including a full size refrigerator, small oven, dishwasher, full size washing machine and dryer. Lounge suite, desk, and of course an exceptionally comfortable bed. One plus is they had an actual, full size and correctly functioning air conditioning unit - which was a blessing for someone like me who struggles with the vented rooms found in larger hotels. The room was quiet, and clean. This is the sort of place you can spend a week and actually provision yourself for.

It's not a complaint, but helpful to know it really is a serviced apartment moreso than a traditional hotel. It's close enough to the Britomart precinct and a short walk to bar and food options, but mostly outside of the immediate environs of the hotel. The only slight negative was on check out, for some reason there was a bunch of people in the lobby with only one person on the desk, so dropping off the key card was difficult and the representative didn't acknowledge me or look at me - I just put it down to them being a little overwhelmed at the time.