We travelled from Islamabad and the approach road bypassed most of the traffic you are confronted with on entering Lahore so we saved a lot of time. The staff was very hospitable and professional including the lady at the front desk and the lady managing the breakfast Ms Sana Malik. The room was large, well equipped and comfortable. Although we did not use it there was a jacuzzi in the bathroom. The breakfast was sumptuous with a lot of variety in drinks, food, desserts and it included an omelette counter where you can order any preparation of eggs. I usually travel for business and need to live in the business district, but I found this hotel more comfortable than most of the hotels with big names and exorbitant rates. Well done Royal Swiss Staff!

Nothing wrong seriously. The hotel is 5 years old but very well maintained. Perhaps the lights in the washroom could be brighter - they seemed a little dim.

Nice hotel with good service and tasty food. We tried the breakfast, room service and pakistani buffet at our stay. The rooms were big and luxury. Swimming pool area was good, but it would be even better with an jacuzzi too and free sauna.

- It’s far from city centre. - My husband, brother in law and their friend had an 60 minutes deep tissue massage at the hotel. They had to dress completely naked without underwear. All three ladies who gave them massage touched their intimitate area several times. One of the men was asked for an happy ending too. They are all married and got shocked, uncomfortable because of these actions. It was not any good experience for them. I also think this is unacceptable behavior in an muslim country and at a 5 star hotel - not classy.

I had an amazing stay. Loved every single thing about the hotel. The staff was very polite, good and professional. Their guest communication manager Ms.Asia is such a nice lady. She knows what a good customer service is. She was very professional and helpful with everything. Everything was really good like the food, room, room service, privacy, cleanliness and the check in check out process was pretty easy too. The thing i liked most was that they take care of your privacy alot which is what matters the most. I would definitely recommend this to everyone. Will come back soon. I loved staying here. Thank you to the amazing staff for such an amazing stay ❤️

Honestly i liked everything about the hotel the only thing which bothered me was that they don’t allow shorts in their restaurant. Which i found was a bit weird because its summers . The temperature is like 40 degrees and they will tell you that you have to change to get into the restaurant if you are wearing shorts. Which i felt was a bit disrespectful and was disappointed by it. Other than this i loved everything else and loved staying there.

From start when driver Shahbaz picked me from airport i had great impression as he was very polite ,courteous and very helpful .at reception staff was very professional and friendly with good knowledge about professional standards of service ….. above all i would name Aeman and Falak who made my checkout process so friendly that i dont have words to praise them both. While i was waiting for my car they arranged my complimentary coffee in cafe which had good service, taste and view. In short as a whole team made my stay exceptionally pleasant

Nothing was there which i didnt like

The room was great and comfortable. In-room jacuzzi was the best part of the stay. Staff was kind enough to provide us with a complementary fruit platter and cake for my husband’s birthday.

We had booked the room for 1 night. During our stay, the pool was unfortunately out of order. We were really looking forward to swimming but we couldn’t do so. After chatting with the guest relations team, we were told that they would try to compensate for the major unavailable facility at the hotel but we didn’t receive any call back or message.

You think you weee staying at a 5* hotel in USA,UAE,KSA immaculate from Jacuzzi in my bathroom to the swimming pool and gym and the staff there super excellent and trustworthy even got picked up from the airport to the hotel the communication from me booking my trip till my arrival was too good can’t fault these guys the breakfast was amazing

So much options for Breakfast and the quality 2nd to none

I booked hotel for location as its right next to airport with 24 hours shuttle service, but the hotel was amazing felt luxurious the rooms were big, beds comfortable, plenty of places to eat in hotel that were really nice the swimming pool was really good they had massage services spa and many more services was really happy.

Nothing

Beautiful property with lots of decorations. I love the standard. It’s pretty high.. Customer service is excellent. I wish they could offer a discount price whenever I come to Pakistan

Night auditor was great very helpful. Please let him know that I truly appreciate his great work and immediate items delivery when we requested. I would love to come back and stay at this property

The hotel is very beautiful and the room as well, nice and clean. The location is close to the airport and they provide a free shuttle that is a really appreciated service. I loved the pool on the rooftop. Staff id very helpful and available.

I tried the massage service and it may be improved, during the massage no towels are provided to cover, so it become quite cold after a while.

The facilities are very good. The breakfast is good, the high tea and buffet dinner are excellent. But the best thing is the brilliant Mr Khurram the duty manager who is very helpful.

The booked transport to take us from airport to hotel didn’t turn up and the car plus driver we hired on our first day through the concierge overcharged us.