Breakfast was excellent. Security was very good. Environment was very nice.

House keeping was very poor. First day there was no complementary water bottles, tea cattle, tea bags, bath kit, no hairs dryer, no extra blanket for third person (child 15 year). Second day same as above and no bath shower and body jel etc. no bath cleaning. Third day they come up for cleaning at 5 pm so i refused for that as this is not the right time. they did not cleaned bathroom and no changing in shower jel etc, Third day they provided tea cattle after i requested. I have to call every time for dryer, shower toiletries etc.

We had a great and one of a kind experience staying at Cecil. Their staff were very polite and cooperative specially hotel manager who welcomed us with upgrading our room to family king suit. My family loved it. Its scenic view towards the hills, lawns and a building standing since 1851, has seen all the famous people living and visiting here.they have gaming room full with pool table, foosball, table tenise and ludo it would be great to have video games for kids as well, but they loved it. It has uninterrupted hot water supply and the heating facility with wifi access at every corner of the hotel.

Staff didn’t repeatedly bother and with its vintage charm and unique ambiance, Cecil Hotel Murree stands out as an exceptional place to stay. The picturesque mountain views and cooperative staff add to its allure, making it a truly memorable experience in Murree.

Almost everything was great. We travel a lot and have stayed in various hotels, but the hotel staff’s demands were excessive, which was a bit of a hassle. However, at Cecil, they don’t bother you unless you initiate contact, which I found to be the best. One of my best stays!

The hotel was good and stay was very comfortable. There're some hiccups while checking in but all was sorted with the help of very courteous & hospitable hotel staff. I really would like to appreciate Mr. Nauman for his prompt support in resolving the raised issues and making our stay worthwhile.

Reception team especially sonia was fantastic. Initially, we were given a studio room, which wasn't what we wanted and upgraded to the Hertiage main part of the building for an additional fee, but worth it. The catering staff, we must say are so polite and endearing. The hotel was impressively clean, and also staff onside doing something to make the customers experience sensational. It's worth booking here just for the sheer pleasure of the views, the local mall which is 5mins drive I the car.

The ambient surroundings, views, the vintage look and the courtesy staff.

Staff was extremely attentive and mindful of everything. The cooking was of a very high standard and the restaurant staff members were happy to talk about the cooking.

There was a hot water issue, but they quickly worked to solve it.

everything is excellent

Loved the staff. They went above and beyond trying to fix things where the building was falling apart. They ran around trying to be the best and first trying to help.

The building needs mentainance. Lots of updates needed. Chairs were falling apart. The shower head broke while I was taking a shower. Things could be better

Bedrooms were spacious and aesthetically pleasing. Staff was nice and it’s close to Mall road,7-8 minutes walking distance. Heating was good. Breakfast was also nice but the cuisine was Pakistani mainly. Overall we had good experience.

I had to ask for slippers, hairdryer and dustbin as these weren’t already provided. One of the bathrooms is very small and it doesn’t have shower area. Kitchenette didn’t have any cutlery, crockery and there was a leakage of sink.

We enjoyed the services provided at the Cecile Hotel (Hotel one) the rooms were very clean! room service + meals were available, staff was very helpful and hospitable and the hotel management was exceptional! The location of the hotel is magnificent, their new stay in lodge which has a complete anceint look is also opening on18th of April which we are very excited to visit again soon! Special thanks to Mr.Mirza for his hospitality.