Exceptional customer service and very friendly, helpful, and informative staff. Location is near almost to everything(restaurants, food shop, pharmacy, grocery). Walkable to Burnham Park. Easy access to public transport like taxis. Room and bathroom are spacious and clean. They were also able to get us an early check-in since we've arrived earlier than the check-in time.

The only thing that I didn't like is that their television isn't a smart tv. Which is fine since we really don't use it that much as we're always off our room, but it would be better to have a good television with more access to channels and apps for the resting time and at night.

The location and the rooms with a view were great.

The facilities need much work with leaky AC units and windows into bathroom...

The property was 4 star absolutely Very safe with excellent security Front end staff was always very helpful and smiles plentiful They helped with securing tour guide for us The room was spaciousness and very beautiful The bed was very comfortable the A/C worked great the CR was very well stocked and the refrigerator cold and a welcome use for our strawberries The cleaning staff was great and super friendly The breakfast plan is the way to go as the “Future” restaurant had a wonderful very delicious breakfast We would absolutely recommend this Paragon Hotel Thank you all

The only disappointment was the WiFi very very slow

bathtub check in was easy wifi was good cable TV. smart TV would be better though needed help with the drain and I was assisted immediately

water wasn't hot enough

Location to burnham park, the night market and palenke.

The first room we stayed in ( premier king) had an odd layout that made it feel very cramped and the bathroom has glass doors thar was only shielded by curtains, which didn’t block out the glass completely. We had to ask them to put more curtains as you could see into the bathroom. The bathroom also didn’t feel like it was cleaned properly and we had to ask them to clean it which they did promptly.

I rented two Prestige Suites for the 4 of us. Both were large comfortable; loved the cleanliness! Showers were very hot and modern too. I liked the small number of rooms and intimate feeling. I also felt very safe in the hotel. The location was amazing! We will definitely recommend it to others! My elderly father loved it. Having the restaurant in the same building was very convenient. We loved it and where there twice for lunch and dinner. I also liked the plated breakfast. We had a wonderful stay!

I rented two prestige suites, but they were greatly different for the same price. One room had no windows and very little light, but ended up have a day bed with trundle which I did not know would be in the room. My father still liked it very much since his driver had the day bed. But if i had known there was a day bed in the room, than I would not have gotten the 2 bed room, and instead booked the queen or king for my father. The second Prestige room was exactly what I expected .

One of the best places I’ve stayed in Baguio that has a bath tub! Especially if we factor in the price and location of the hotel. They really do provide all the things they say in their booking page, e.g. slippers, complete toiletries, complimentary drinks(bottled water & coffee) etc. oh yeah there was complimentary breakfast too I think one of the best things about this place is its location. If you need a pharmacy, there’s a Watson just beside it and then the other side you have a grocery store, Puregold supermarket. If you want reasonably priced food in big servings there’s Good Taste Restaurant and others within the vicinity. Burnham park is also just across

During the night some critters like baby roaches appears

Breakfast was OK for filipino taste…..but could be improved Location is in the heart of the city, easy to reach different restaurants nearby since the restaurant in the hotel receives orders only untill 8 pm

Some issue cause i smoked a cigarette outside the room by opening the window. They asked to charge 5k Peso with the argument that they cannot rent out for the day since there were a smell. Nevertheless we agreed on 2k Peso…..but i am not happy for that.

The room was superb for its price and it had a great view of SM Baguio. I believe all their rooms have bath tubs and the bathroom was spacious! The free breakfast is at Fortune Restaurant which is located just in the same building. Choices were silogs and other usual breakfast sets with unli coffee and juice. The lobby was a feast for the eyes having so much artworks displayed. The receptionists always greet you with a smile! The location is very accessible to public transportation, there's a jeepney terminal just in front and taxis usually pass by. Popular restaurants nearby are Good Taste, Samgyupsalamat, and Cafe by The Ruins. Burnham Park and Night Market is just walking distance as well. Even Session Road and other areas is walkable if you have better stamina than me! There's a grocery, pharmacy, variety store, eatery, and bank just a few steps away. Overall, we pretty much enjoyed our stay here. Definitely going back!

Bath tub needs some maintenance checking since there are leaks.

The hotel is a stone's throw away from Good Taste, Watsons, Coffee and Tails. Burnham Park is a few minutes walk and the room provided a nice view overlooking the iconic Baguio scenery. It was also a nice feeling soaking in the tub after a busy Baguio day. You can opt to open the curtains and gaze out to the busy Baguio street nearby or the greenery of Burnham Park.

There was a miscommunication between their front desk and cleaning staff that I was sent up to my room even if it was not made up yet after the previous occupants left. It was sorted out in about 30 minutes, but still. Aircon does not reach the cool relaxing temp inside the massive room. Glasses in the sink appears to have not been cleaned/changed for quite some time. There was an iron and ironing board but the iron was defective. A little table where you can eat snacks/meals would have been great.