It’s accessible everywhere.

I think lift takes longer waiting time than usual experience with other hotels. Reception and staff at night was a little not warm and hospitable compared to the staffs who accommodated us during our check in. We were thinking maybe because we are both Filipina and they might think we are working as bar girls or so and it doesn’t feel right as a guest who paid for that stay. ( I think they have to be customer oriented across all guests). But the staff during our check out are amazing. Just the night shift staffs

The staffs were reallyyy helpful and friendly, cant thank them enough for all the help! The location is also very strategic near to Halal middle east food, the hotel itself serves Halal food!

The toilet...ergh sorry the toilet is just horrible. The water takes time to subside, the shower has no extension of belt so we had to climb up the bathtub which is NOT child and elderly friendly. Pleasee Berjaya make some overhaul to your old toilets. We completed the stay because of the staffs so Berjaya you better give them raise!

The hotel located at strategic location with many restaurants surrounding, room simple but comfortable, hotel providing swimming pool and fitness center.

There is carpet in the room, but need to clean the carpet regularly.

Friendly staff, reasonable price, spacious room and bathroom, nice beds, and great location. Malls and other commercial establishments are only a short distance away.

Weak internet and slow elevators. The room looks nicer in pictures. It is clean but the carpet and towels have seen better days.

The food from hotel was amazing. Great in-room service. Great location. Great price.

The elevators were broken. Only 1 elevator worked. Had to wait an hour in line just to get on elevator to get to room. We had to take 6 floors of stairs. Thank goodness we weren't on the 22nd floor.

Lovely room. Nice staff. Very fancy place.

Swimming pool isn't heated and it's freezing, i don't see the point in having one if its an ice bath. I didn't request a call at 11am to tell me I had to check out at 12, I'm very aware of when to check out and thought it was annoying and I was asleep.

I like the room nothing to say except Amazing. Daily room service, changing, bed cover, pillows and towels also daily free 2 bottles water, coffee and teas. Really recommended and very affordable price, they allow me to check out late without any charges.

Nothing, because they did the good job.

definitely the staff they have been excellent as always every time i stay there. and location is very good as well.

the two things that I personally believe that needs updating is the Lobby Lift it is very hot inside no aircon and old interior and also the room that I was in definitely needs to be updating, the room is very old needs room 1503, new fresh paint, the carpet has a lot of stain and require a replacement. from a interior designer perspective I would love to design it myself in the most affordable way.

The location was excellent, there is so much happening in the local surroundings. All the staff were so very helpful to myself and my friends that did visit.

I did not understand the hotel has a halal policy. I understand why it has and I found the choices of food did make up for that.

Excellent customer service

Booking.com customer service, very poor customer service, keep getting email response to see the issue but was never resolved. For future I will not book with booking.com Berjaya hotel staff was excellent