It is my third time at this hotel. The location is great and the breakfast. Also the staff are very professional and they have parking but you have to pay it separately.

The room that I stayed in this time was close to the street. I woke up two days at 6 a.m. because of the noise of the tram. And the two beds were two small and separate from each other. It would be nice to have a Queen size rather than single and with sheets and cover like in the U.S.

This was my first ever trip to Krakow, so not knowing much I selected the hotel based on the position on the map. This Best Western proved to be the perfect choice for my short getaway as the location is within walking distance to the Old Town, the Castle & Cathedral and the Jewish Quarter. The included breakfast was fabulous, with a wide variety of choices, which did slightly change between days. The Hotel was spotlessly clean and well kept. The room, albeit a bit on the smaller side, was well appointed with everything one needs. The bed/mattress was very comfy and made for a good sleep. Heating also worked well. The staff were friendly and helpful for the few things I needed. On my departure day, as my flight was in the afternoon, I went on a city tour and it was possible to store my luggage at the hotel, this was much appreciated. This also turned out to be my first stay in a Best Western property, as usually I had found other properties more convenient for one reason or another during previous trips elsewhere. I had a great experience here and the location was ideal for what I wanted to do/see in the short time I had. I would gladly choose this hotel again for a future visit to Krakow, and can fully recommend it for a stay in this fantastic city.

The room was a bit on the smaller side, and the bed at first seemed narrower than I had expected from a double. But, after checking again the information on Booking, I noticed that all was as advertised and I can't really complain for not reading beforehand. The elevator stops on mezzanine levels, in-between the actual floors, while this was no issue for me, one should be aware of this in case they have a lot of heavy luggage or mobility issues, as one will have to either go up or down a short flight of stairs.

I will score 9, obviously it is not a 5 star hotel, but I am scoring based on the price paid and what the hotel offers. Let’s be honest, that for the price made me surprised for the so nice night I have had. Location is the plus here, staffs amazing and polite. The hotel is extremely clean and I love it! Thanks Best Western team, you are amazing!

Nothing to complain, once a night is less than 70€, cannot find something better in the city centre. But the points I did not like in this stay: - The room is tiny, and we can hear the metro in front.

Breakfast was super. Its THE BEST breakfast buffet out of all places I ever stayed. Really wide choice of dishes and everything was really tasty. Room and facilities were great too. Everything was new and clean. Receptionists were super nice and helpful. Check in and check out was very fast and friendly. Thank you. I will sure stay there again when in Krakow.

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The location is wonderful; close to the Old Town, as well as to Wawel, Wisła and even the PKP Train Station one can be considered as walking distance or only under 20 by TAXI.

The staff was wonderful during our stay except for one young lady who looked absolutely offended when we greeted her with “Dobry wieczór” when we came in from our late stroll. She really left a bit of “after taste” especially that the rest of the staff exhibited great degree of Polish Hospitality.

The location, the rooms were lovely and big and the bed was clean and very comfortable. The bathroom was a good size and clean and the shower was amazing. Lovely local polish breakfast and being able to check in as soon as we arrived and stay till 12 was fantastic.

The room one night was very cold, but my husband asked for an extra blanket, and they brought us a second heater with in minutes.

Easy walking distance to the old town (literally across the street and through the wee park that circles the old town) 15 mins walk (again you can walk through the park) to the train station, 5 mins to the castle. 10 mins down to the Jewish quarter. Very friendly staff. Good housekeeping, water, tea and coffee replenished every morning. Good selection at breakfast which you could get until 10am

Only 1 small lift, we only used it for going up and down with luggage and took the nice staircase at other times. Would be good to have smart TVs so you can log into your own Netflix etc

The location of the hotel to the old town square was exceptional - only a short walk! The breakfast had lots of choice, the only one thing I would say as a non tea or coffee drinker would be to have hot chocolate available via the machines. The room was smaller than expected but the bed was comfortable and it was lovely and clean, so for the amount of time we spent in there it was ideal.

A spoon in the rooms with the tea/coffee facilities as we always bring along our own hot chocolate to make

The excellent breakfast also had some variations each day and, in my opinion, caters for practically all dietary requirements. The location is spot on: just by the centre with the tram lines just outside and the train station, handy for the salt mine, also within a short walk away. Our room was spacious, well lit and had everything we could have needed.

Can't think of anything!

The location of the hotel was excellent as it was within short walking distance to most of the historic attractions of the Old Town, as well as the Wawel Castle and Cathedral complex. The hotel staff was also very warm and helpful to my needs.

My shower room was just a little bit small. Fortunately I am not claustrophobic so it was not really an issue. Just a small observation of mine. Otherwise, the room facilities such as the bed and air conditioning were all very comfortable.