This is a little gem of a hotel. It is in a superb location, very central but quiet just off the main street. The staff are very friendly and nothing is too much trouble. The breakfast is excellent and there are several great restaurants right near by including the Black Duck which does great local food. The rooms are comfy and it is superb value for money. there are a few minor bits that mean it is a 3 star but they are not worth pay extra for in another hotel. I would recommend this to family and friends and stay there again.

Some nice big fluffy towels and a deep clean of the carpet.

The location was fantastic. The rooms was perfectly located with regards to no noice - and the AC really worked. First hotell in a VERY long time (and I stay ALOT on hotels) that REALLY had an AC that worked. Fantastic. Updated and modern bathroom - with large shower and enough hot/cold water. Impressed.

Nothing to complain about. However, people need to be aware. This is an old hotel. It does not have all the shiny and flashy things. It is an hotel. The breakfast was ok - cosy and clean. Small (very small) selection - but it was good. Coffee could have been better though. But there is NOTHING to complain about. Probably my best hotel stay in a very long time.

Amazing hotel, dont know why its only 3 stars. Much comfortable bed, many good pillows- all like i like! 2 bottles of water for free, tea and coffee (from coffee machine) for free, nice location. Also good bathrooms with big shower. Late check out (12.00)

Breakfast could have little bit more choice of food (especially pastries and sausages), but its was all tasty!

The location was perfect, only 2 min walk from the old town square. The road that the hotel is located has 4 good restaurants so no need to venture far on cold nights. The room we stayed in had a couch area separate from the bedroom area, which was super (201). The shower was amazing, very powerful and plenty of hot water. The staff were very friendly and helpful, nothing was too much trouble. The breakfast was continental, with a selection of hot foods. The hotel itself had a feel on being old and established in a lovely comforting way. If you wanted your room cleaned, you only needed to hang the sign on your door and it was done, including restocking with bottled water. Thank you, you made our stay in Krakow very enjoyable.

Nothing!

Great location in old town. Very good breakfast served in the front room of the adjacent Black Duck restaurant. Free coffee all day (although coffee machine often out of order at key times). Environmentally conscious: rooms only cleaned on request, soap dispensers rather than little plastic bottles. Courteous staff.

My single bed seemed very low on the ground.

The hotel exceded my expectations! Definitely value for money ❤️the location couldn't be more perfect, 5 min walk from most sightseeing attractions and great restaurants and cafeterias all around it. The room was a lovely size with a big bathroom and nice shower. Very clean and the staff were all very polite and very helpful. Oh also very good breakfast.

Only thing I can think of mentioning is the WiFi which was a bit poor in the room but that wasn't an issue for me.

Very friendly and helpful staff. Very clean. Very central. Nice outdoor space and access to restaurant. Dated interior has a certain appeal. Reduced rates for single occupancy.

Mattresses. Felt past sell by date. Coffee machine and tea in orangery. In particular the cups. Also was left with slops in for way too long.

What a wonderful hotel! It was just one block from the activity on Grodzka Street, yet it was peaceful and quiet. It was also beautiful, with the marble staircases and scenes painted on the walls. Breakfast was delicious and plentiful and the friendly staff were very helpful. I'd stay here again in a heartbeat.

This is so minor, but even though there is a lovely Orangerie with a tea and coffee maker, I would have liked to have a teakettle in the room for when I was wearing my pajamas.

Staff was lovely and breakfast was outstanding. The location is fantastic.

Room was dark and small for the price. There's no kettle in the room. You can have free hot drinks from the machine that is on the corridor.

The location is perfect. A 6/7 minutes easy walk from the main square in one direction and maybe 15 minutes to Wawel Castle and Cathedral in the other direction. Loads of excellent restaurants were nearby. Breakfast was excellent so much to choose from. Room was clean and comfortable. Easy to adjust heating. Shower room very good as well.

Nothing really. The low height of the bed was a surprise but it was comfortable.