The location was amazing, right on the main square. The staff were extremely helpful with any questions we asked and couldn't have gone anymore above and beyond. The room was styled amazingly, very modern and upto date with a large tv (with access to Netflix, Prime, Disney +, YouTube) the main feature of the room of course being the bathroom which is a glassed curtain wall, very unique and something we found very amusing to use. Having a balcony on the square let's you chill out at night with a few local beers and enjoy the atmosphere of the city square.

The only thing that we didn't like was the building was very warm... even with all the radiators turned off was still hot to sleep in, but nothing opening the balcony window didn't fix. Also the showers could do with a little more power behind it, still able to wash with it no problem.

recently stayed at this apartment, and it exceeded all my expectations. The view was absolutely wonderful—waking up to a different experience of tourists and locals every morning was a highlight of my stay. The facilities were top-notch and very modern. The coffee machine in reception was a bonus.Everything was designed for comfort and convenience. The staff were exceptional—friendly, professional, and always willing to go the extra mile. Their service was outstanding, quickly attending to any request and making sure my stay was perfect. I highly recommend this place for anyone looking for a fantastic holiday experience!

Beautiful and great location

Nothing!

We absolutely loved the apartment. So central 10 seconds to the square from the door. Even tho we was so close to it all the apartment was very quiet. We had a side view of the square and we had a perfect view of the tower we’re there was a man who came out every hour to the top and played the trumpet. We could see him from our balcony. The accommodation felt really safe there is an access code to gain entry to the building then once you get to your number apartment there is another access code to get in the block and then there were a few apartments inside which are letters. Then it’s another key code to gain access. So we was floor 6, door 17 apartment L. The decor is beautiful and the smell on arrival was so nice and lasted the whole stay. There was a book inside the apartment with tips of the best restaurant which they reccomend tours and so on. They have all kitchen amenities if you want to cook yourself a meal but we didn’t use it. There’s a kettle and also coffee tea sugar. They also have a fridge and dishwasher. Down the end of the hall was an iron and ironing board, washing machine with detergent already in the room to use and clothes maidens to hang your washing out. Balcony was perfect really big with a table and two chairs and inside they had the cushions to take out. The apartment was really clean and o don’t think we would stay anywhere else now when we come. Everything was perfect and we are coming back to bring our two children here to stay. I didn't actually realise that the apartment's were only rated 3* by booking. I do think these should be 5* they are excellent value for money too. They look exactly like the photos provided on the site.

The only negative would be the beds are quite hard so maybe mattress toppers? But that’s just my personal preference I prefer a soft bed.

The apartment was in a brilliant location, right by the square. Everything was clean, spacious and everything we needed was available to us. They kept our luggage on the last day too. Coffee machine with speciality coffees and teas was a nice touch too.

As you enter the ground floor looked tired. We caught the lift to the third floor and entered our hall way and was blown away with how nice it was. So the lower level could do with updating but honestly that was it. Everything else was spot on.

Gorgeous apartment, really taken aback with the whole place! Great location, fully equipped kitchen with everything you need, even down to dishwasher tablets! Bed was very comfy, however I'm not a fan of goose down pillows so I found those quite uncomfortable but that's just personal preference. Full heating system, as well as 2 Aircon units and windows which you can open. (I have been to some hotels where windows do not open). 2 smart TVs in the apartment so easy to log in to your netflix when relaxing in the late evening. Stunning bathroom, we picked the one with a bath and shower available. Rainfall shower in a cubicle and a huge bath, there was even shampoo provided. Literally everything you need in this apartment, just need to bring your clothes. The girls in customer service were lovely and helped me with questions I had. They were easily contactable via WhatsApp or booking.com. on our final day, our luggage was able to be stored with reception until 6pm (as that's when it closed).

No bathroom matt - floor tiles extremely slippery when wet!! No towel rail to hang wet towels on. Charged an extra £40 when paying for the apartment. Staff told me it was a 'conversion fee'. Not asked if I wanted to pay in local currency prior to payment being taken as my bank currency is GBP and so the conversion fee wouldn't have been applied. No mention of this anywhere on booking.com that a conversion charge would be added if your banks local currency isn't PLN. I contacted the staff who did offer a refund of the apartment cost and the conversion fee. However, because a refund would take days to return to my account I wasn't in a position to pay the apartment in full again so I had no choice but to pay the fee.

All went well. Reception staff were very good and helped sort out a change in booked tours. Although the room had no view it did not matter to us as we were always out. The room was clean and tidy and with a good shower and television. The location could not have been better. All the communication from the apartments before arrival was clear and prompt. This apartment was recommended to us by our daughter who stayed there last year. If again in Krakow will definitely stay at the apartments again.

All was fine

Quick Points: - Prime location with beautiful views of the church and main square street. - Spacious room with fully equipped kitchen. - Building features both an elevator and a staircase. - 24/7 reception on the 3rd floor; breakfast can be pre-booked. - High-security measures with dedicated passcodes for doors. - Well-appointed kitchen with microwave, kettle, and utensils. - Clean and tidy bathroom. - Comfortable room with sofa and spacious bed. - Overall, a perfect experience! Details: Feniks Fragola Apartment is situated in a fantastic location, offering picturesque views of the church and the charming main square street. The room is generously spacious, equipped with all the necessary amenities in the kitchen. The building features both an elevator and a staircase for convenience. A 24/7 reception is available on the 3rd floor, and guests can pre-book breakfast. The property prioritizes security, with dedicated passcodes for the main building doors and apartment entrances, provided during check-in. The well-appointed kitchen includes a microwave oven, kettle, utensils, as well as wine and vodka glasses. The bathroom is kept clean and tidy, and our room boasted a comfortable sofa and a spacious bed. In summary, our experience was impeccable!

The apartments are located on the square in the old town and close to attractions, restaurants and bars but this didnt mean it was noisy. Very quiet and a lovely balcony. Just a shame it was too cold to use it!

Not many things really.

The view from the room was the best part! Amazing window space in which to sit and people watch over the main square. Location was dead central and super close to all the attractions. The apartment was big and bright and the corridor to the apartment clean and modern. The apartment was well equipped with kettle, cups, cutlery, tea, coffee; etc.

To get in the building is a general code which was fine. To get in to the corridor was a digital code and to get in to our apartment there was a digital code. We had issues with the codes on two occasions, both times reception was closed so had to call the out of hours number. The lamp in the living room didn’t work. When using the tap or shower in bathroom, the pipes make a loud noise. Unfortunately with a central location comes noise. It was very noisy especially on the Saturday night.